Active since Sep 2016
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8 reviews4 months ago
Megamaster Customer Service.
Originally this review was going to be a negative one, however one person turned it around 180 degrees. My megamaster 6 burner braai needed replacement burners and the original ones burnt out, but the type my braai uses are not available anywhere instore so I sent an email to Megamaster customer care to find out where I could get the correct burners. Despite the fact that I received an automated response saying I would be contacted shortly I waited 3 weeks without any response before I called the number on the web site, where I was cut off 3 times. At this stage I was angry and ready to tell everyone never to buy a megamaster product because spares are not available and customer service non existant. I then tried one last time an spoke to a lady by the name on Johanna Fontini who was friendly, helpful and was able to assist in a speedy, knowledgeable, efficient an professional manner which turned the experience around completely and restored my faith in the company despite the initial experience. In less than a week the new, and most importantly, correct, burners were delivered to my door. The professionalism and efficiency delivered by Johanna was enough for me to justify giving a 5 star rating for her service. Thank you Johanna.
0 replies
32 months ago
Poor service and very rude employee at Builders warehouse Meadowdale
Due to constant power outages in our area, I bought an additional 2 plate gas burner online and required to get a 9kg gas cylinder to operate it and went to my local Builders Warehouse in Meadowdale to obtain one. Usually this is a simple process, I tell the door security personnel and they write out a voucher, I pay, collect the gas and am on my way. Today however the security guard didn't understand that I needed the cylinder and the gas and sent me to information where I was attended to by a very rude, employee by the name of Lydia Manaka who told me to buy a Alva or Cadac cylinder. When I explained that I need a 9kg cylinder on an exchange basis and I’ll pay the deposit on the cylinder,she said they don’t do that unless I buy the appliance from them, which I know is not true because that is what I did in on three previous occasions without any problems, at the same store, the last time being 3 - 4 months ago. When I told her that I’ve done it that way previously she simply said, and I quote: “ I refuse” and I said I will pay the deposit she again said “ I refuse” I left and went straight to a local supermarket 750 m from my residence and was helped immediately, no questions asked, I paid the deposit, paid for the gas and was out in less than 5 minutes. This is how a professional business should operate and provide customer service. I doubt that Builders Warehouse even cares, but they have just lost a very good and loyal customer. (I have been going there ant least once a week and often more, for over 15 years - 4 times in the last 5 days) I will NEVER go to Builders Warehouse again, not Meadowdale, not Boksburg and not Builders Express in Edenvale both of which I also often frequent. They have in fact lost 4 customers, because neither I nor my sons will support this franchise any longer. My sons run a small business from home and spend over R2500.00 an month on spray paint alone, and a considerable amount more on all the other supplies. Cashbuild Meadowdale is 550 m away, Build it Bedfordview is 2.4 km away, Gelmar Meadowdale is 450 m away, Paint Trade Meadowdale is 650 m away, Checkers Hyper Meadowdale is 800 m away, Leroy Merlin Greenstone is 900 m away from Builders Express Greenstone and Leroy Merlin Boksburg is 1.4 km away from Builders Warehouse Boksburg (closer to me) and I have also just found a new gas supplier. We don’t need Builders Warehouse, and this is all because of one rude, *********** and unprofessional employee with an attitude. It is employees like this who destroy businesses. Incidentally I now have 4 gas appliances and 4 9kg exchange cylinders, 3 of which were regularly exchanged at Builders warehouse and which were all originally obtained from Builders Warehouse Meadowdale.
60 replies
58 months ago
We Buy Cars Silverlakes - Do not deal with these people!
Not only will I NOT recommend We Buy Cars, I will actually recommend that friends, family and acquaintances do not deal with We Buy Cars At all. My other son has already decided not to deal with WBC and so has my son's employer who wanted to trade in his Fortuner and one of his colleagues. This incident has already cost WBC 3 almost certain customers. We Buy Cars in Silverlakes took advantage of my son, a naive, unsuspecting first time car buyer by lies, and in my opinion, unethical techniques and sold him a non runner when he thought that the car was at least driveable, which is still at the WBC premises because he could not drive it home. We fully understand that the car had issues and that used cars are not perfect but we at least expected the car to last more than 5 minutes and about 60 meters form the We Buy Cars gate. He reported the issue immediately (within 10 minutes) as he was still basically at their premises. The case was referred to the CRM "to see if they were going to repair the car or give a refund" and the salesman took the Natis documents back to speed up the refund process. A We Buy Cars customer care agent, Kimberly Mngomezulu, sent him an email letter stating that due to the fact that the vehicle was purchased on auction, the implied warranty does not apply to the vehicle and that they were unwilling to assist. I must mention that my son went to their premises on the 3rd of July and wanted to buy the car there an then, but was told that he could not and it had to be via online auction, he was therefore forced to buy the car on auction even though this is not what he initially wanted to do. The rejection letter also states that the car was purchased on the 21st of April 2021 and that the blown head gasket was only reported on the 6th of July ( over 2 months later) which is a blatant lie, he only went to see the car for the first time on the 3rd of July and went to "collect" it and do the paperwork on the 4th of July and he reported immediately on the 4th of July, just 10 Min later after breaking down about 60 meters from their gate. I think this practice of making people buy something on auction purely to ensure they can wash their hands of all responsibility in terms of the CPA is disgusting and underhanded and that these people are despicable human beings. (Incidentally even the salesman was surprised when he heard they were not going to give a refund) At this stage my son does not have his money, possession of the car or the Natis documents.
53 replies
65 months ago
Woolworths providing incorrect personal information to a third party
Woolworths did not do the proper checks on one of their prospective clients when he applied for a Woolworths card who obviously gave hem the incorrect telephone number, my number! Now this client has defaulted on his repayments and Woolworths has given my pewrsonal telephone number to an attorney who is constantly harassing me with telephone calls, automated calls and text messages up to 6 times a day based on the information provided to them by Woolworths and regardless of how many times I tell them I am not the person they are looking for the harssment continues. Woolworths, as with any other financial service provider,is required to follow a KYC process to ensure that they have the correct details. Woolworths please amend your records and stop harassing innocent people. I am not a Woolworths client, please leave me alone.
0 replies
65 months ago
Ongoing harassment - wrong contact details/wrong person.
I am constantly getting calls, text messagess and recorded messages telling me to pay my Woolworths card, and these are all addressed to a Mr Mokoena. I am not Mr Mokoena, I do know a Mr. Mokoena and I have never had an account with Woolworths, Truworths or Identity. I am getting calls sometimes up to 6 times a day and even if I block the number they simply just call from another number. I have spoken to them and told them this, but the harassment continues. If I ever had the need for attorneys it would not be this company because clearly they are not doing their job and are harassing the wrong people and will obviously never get the payment because the people responsible for the debt are not being contacted.
56 replies
103 months ago
Harassment and revealing of personal information / Scam?
For the approximately 2 years now I have been continually harassed by someone going by the name of B&D Attorneys with regards to my credit card. I need to make one thing clear, I have never approached "B&D Attorneys", provided them with any personal information, telephone numbers or any other information. I receive calls several times a month from "Soema" wanting to offer me a settlement agreement yet I have never entered into any agreement with them. I do not know who they are and have never done any business with them, I believe this is a scam. I pay my credit card every month, more than the required minimum and don't understand why they are involved or what any of this has to do with them., I keep getting text messages from them as well, but it does not stop there, my wife and both my sons keep getting harassed by them with regards to my credit card as well (Clearly they have access to all telephone numbers registered on my name) and now they have taken to sending text messages of a personal nature with regards to my credit card and bank account to a company cell phone (not registered on my name because it does not belong to me) which is used by several people in the department, it is not my personal phone! I have responded to them via text message and also to "Soema" personally, telling them that this is not a private number and she must not sent personal information, but this continues. I also told her I am not interested in her offer for a "settlement amount" I once again have no idea where she got this number. Surely a company that claims to be " Attorneys" should know about the protection of personal information act and the consumer protection act? I do not know these people, I will not provide them with any information, I have seen no paperwork or documentation confirming this is even a legitimate company. And these people never give up, They also use a different phone number every time they call , I already have about 12 different numbers, I believe this is how scammers work. Whenever I get a missed call and call back they ask me to provide my ID number and reference number, I will not supply a scam artist with any personal details. I have had no communication from my bank to say I have been handed over to any attorneys, I am paying my credit card, so why are these people still harassing me after all this time, by mow they must realise I am not going to give them personal details or fall for their scam. I am not that stupid to supply any details to a complete stranger on the other side of a phone. I want nothing to do with them, I have no interest in their deals and I want them to leave me alone. Today they sent a text message saying I have not paid my credit card for October! How do they know what I have paid and what I have not paid? Have they hacked my account? Incidentally I have paid my credit card for October.
0 replies
109 months ago
Subaru Johannesburg Ridiculous and unfair pricing
<p>This morning, 17 May 2017, at about 10:10 AM, I went to Subaru Johannesburg because the engine warning light on my Subaru Impreza came on and I was concerned that damage could occur if the problem was left unattended.</p> <p>I spoke to Ismail Desai who told me straight away that “Just to plug in my machine will would cost R 600.00."</p> <p>I am not opposed to paying a fair price for this service and fully expected there to be a cost involved, however to charge me R 600.00 for between 5 and 10 minutes’ work equates to an hourly labour rate of between R 3600.00 and R 7200.00 per hour, which is definitely not acceptable in anyone's eyes. This is only to check if there was a problem, not even to repair anything.</p> <p> I happen to know that the hourly labour rate for Subaru Johannesburg is R 600.00 per hour and Ismail Desai therefore intended to charge me a full hours labour for a few minutes’ work. When I said I am not prepared to pay R 600.00, he told me his diagnostic machine cost R 40 000.00 and he needs to recover his costs.</p> <p> At this reasoning he intends to make R 40 000.00 on just 67 vehicles.</p> <p>Obviously at this point we never even got around to discussing any repairs that may be required and I left.</p> <p>The AA states, and I quote "With more modern vehicles, service providers often need to conduct diagnostic work in order to determine the problem and only then can they quote. Be very clear that the service provider cannot, under the CPA, charge you for this diagnostic work" I feel that Subaru Johannesburg acted in an unethical and dishonest way and is trying to deliberately rip customers off with this ridiculous cost, and it seems as this practice is not only unethical but possibly illegal too.</p> <p>My Subaru has been maintained by this dealership since new all the way up until 175 000 km, is now 8 years old and is due for replacement, and I was considering the new Impreza that is being released soon, but as the only Subaru dealership in my area is Subaru Johannesburg, who I would rather not deal with any longer, this is no longer an option.</p> <p>Sadly, I will no longer be part of the Subaru family because of an unscrupulous dealer, which is very disappointing because I am probably the biggest Subaru fan in the country and this has left a very bitter taste in my mouth, I will never advise anyone ever again to consider purchasing a Subaru.</p> <p> </p>
0 replies
117 months ago
Great Service
<p>Recently I visited Edgars in Eastgate to purchase 2 new pairs of work pants, while I was looking, a lady came up to me to offer assistance , she was friendly and helpful and assisted me in finding the correct sizes.</p> <p>She then escorted me to the fitting rooms when I asked her where the were. When I returned she enquired if the fitted correctly to which I answered that they were the correct size but slightly too short and she once again assisted be in finding a longer size and explained that the pants have different colours lables showing which ones were longer than normal.</p> <p>I asked her to direct me to a till point and she once agin escorted me to the till point.</p> <p>I would like to add that the fitting room attendant too was extremely friendly as was the cashier. Unfortunately I did not get the lady in question's name, but the service recieved was excellent and made my day as it is very seldom that anyone gives good customer service any more.</p> <p>I would like to send my thanks and express my appreciation to the Management and staff of Edgars Eastgate.</p> <p> </p> <p> </p> <p> </p> <p> </p>
53 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)