Active since Sep 2016
3
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3 reviews1 month ago
Mesdhield: 100326QGF9YX
I just joined Medshield as a new member, directly moving from Discovery Medical aid. I was never advised of any waiting periods as that should apply to people who have not been on medical aid for long periods. I logged a call and no one is helping. All my dependants who moved with me from Discovery except me the main member. This is very absured, I do not have any pending chronics and looming hospitilisation. This is BAD...REALLY REALLY BAD.
106 replies
117 months ago
Pathetic Service Vodacom gives clients!!!!
<p>I booked my phone in for repairs on the 25th August 2016, Vodacom told me the repairs will take 7-14 Working days. I have been making follow ups regularly to find out what is happening and when can I have my phone back. The last sensible update I received was weeks ago, that the insurance has approved the claim. Since claim approval no one seems to know what is happening with my Ref No: ********** 3. I took this to Vodacom's Facebook and they responded saying that they will escalate this for me and prioritise .Today 16/09/2016 I phoned the call centre ********** and I was told by someone that THEY DO NOT KNOW THE STATUS OF THE REPAIRS!!! A vodacom employee who is supposed to give me feedback HAS NO IDEA WHAT the status of my request is. So if she doesnt know where exactly am I supposed to get information ? </p> <p> </p> <p>Vodacom fails continuously to deliver according to the SLA they promise clients. I'm utterly disgusted by this as they even FAILED to give me a courtesy phone to use while they drag their feet with my repairs!!!!!</p>
53 replies
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5 Star
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1 Star
2 (66.66666666666667%)