GV
Germarie V
Active since Sep 2016
2
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2 reviews49 months ago
Online access blocked for R20 service fees not deducted
I opened a savings account last year Sep/Oct. The monthly services fees went of automatically since then, until this month. Every time I want to open my digital profile, it is locked for unpaid service fees. I phoned last Wednesday and the lady said that they will deduct the R20 service fees within 24 hours - after very sarcastically asking me if there are funds in my account. Friday, same thing, I phoned again, and the same story.....why are my digital access being blocked / denied because they can't deduct the services fees which happens automatically. Now I'm being penalised for their wrong doing...... I will remove all my savings and take it somewhere else.....
53 replies
117 months ago
Terrible service
<p>I bought a Daddy's Deal spa package for 2 in May 16. I phoned and booked for the 6th of Aug. A week after I booked they phoned me to confirm my appointment. Something came up and I contacted the spa to move my appointment only to be told that they are renovating the spa and that the spa will be closed the whole of Aug. Oh and they couldnt find my original booking. I amended the date till the 17th of Sep (today). We arrived at the spa and waiting for some one to arrive. No one came. I phoned the nr, its diverted to a lady on Fourways. The spa is still closed for renovations and again she doesnt know anything about my booking. So I wasted R500 for nothing.</p>
0 replies
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