TM
Tebogo M
Active since Sep 2016
5
Reviews
0
Industries
Reviews
5 reviews92 months ago
Bad Service from. SAB
I was suppose to get my delivery today , no call no show from SAB what so ever. Then my rep tells me he is on leave and he is not receiving a response from the planners, so he is telling me that cause ???? I don't need to do your job. Then he gets another rep to call me who doesn't know anything when they going to deliver. Beatrix is the best apparently she has moved to another department but left a really big whole of lacking great customer experience as a whole.
0 replies
94 months ago
Great, Actually Best Service by far.
Hi I would like say, I have never in my entire life met a recruitment consultant who knows what he/she is doing, it gives me great pleasure to say on Thursday the 26/07/2018 I met a talented lady Samantha Hudson. I felt at home and part of the process. She really indeed helps people and I hope this review finds her and line managers. DAV will go a long way, she is an asset.
0 replies
114 months ago
Complaint on top of a complaint
<p>After posting my fustrations 2 days ago about Bonitas still no feedback and still no call from them. My funds were suppose to settled last week already and when they reply saying they investigating the matter to prolong my claim. Bonitas is this how they treat their clients. I want to change my scheme will do that next week to Discovery not going to pay medical aid that provides pathetic service.. agents are rude on the phone and sound robotic.. finance on a backlog to pay funds now complaints taking their own time to investigate.. its a simple case where you see I waited for 4 months then pay me my funds. FYI you never let a sun set on a complaint meaning you get back to a client immediately.. I wish the world could see how Bonitas treat their clients.</p>
56 replies
114 months ago
Pathetic Service and robotic consultants.
<p>I am extremely shocked by bonitas poor pathetic service ever. This is the worst medical aid by far. I have downgraded by medical aid from Bonsave to Boncap and was advised after 4 months I will be getting my savings in full. Furthermore I spoke to Pozi Vayekw with a call ref no. 23111G15NJM if not mistaken and member no. ********** 3087. Was told payment would reflect in my account first week of December then I call today and spoke to this idiotic individual who doesn't understand English by the name of Belinda Mokete telling me about back log at finance not giving me proper answers. She placed me on hold for 20 minutes telling about internal issues back log n when request to speak to her manager she placed me on hold until I hung up. My phone bill for 27 minutes without getting proper answers.</p>
56 replies
115 months ago
Service pathetic
<p>Last month I applied for a cheque card whilst busy with the application the consultant offered me a personal loan. Great! She did the application then later checked that I qualify for a different amount and I took the offer. Today they debited my account on both instalment which I was approved for one. Then I call the back spoke to a consultant by the name of Dudu who told me she thst I am in the wrong department and transfered me to home loans and my query is regarding a personal loan. Then I kept holding for 29 minutes spoke to an Indian who was helpful and transfered me to the correct department. Then finally got to the right department spoke to a lady whom her name I forgot tod her my story and she said they can't pick up a record for a new loan.. how is it possible they can't see a record but they saw a record to debit my account twice. Consultant at standard sandton aren't helpful at all. It's my account which was debited twice and now the can't see a record. The consultant showed no interest to help me at all. It's a zulu name but all calls are recorded since I was calling from ********** 08 around 1pm. I would like query to be resolved with immediate effect </p>
105 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)