Terrible service

<p>On the 14th of July I confirmed an order placed with De Ville Glass and Aluminium by paying a deposit. I was told that the glass I ordered should be ready within 10 days. When I did not get ant response after two weeks, I followed up on the 1st of August. Excuses were made. On the 10th when I followed up again, the long weekend that hampered the supplier was given as an excuse. On the 15th no progress and as I was out of town, I only followed up on the 22nd as per agreement the installation would be during that week. There was no progress and I insisted my deposit to be refunded. That did not happen either. On the 29th I was told workers did not turn up and nothing could be fetched from the supplier.  No refund forthcoming and another followup on the 29th. On the 30th of August I was promised and installation on the 10th of Sepetember.  On the 9th of September I went to see whether the glass was in their possesion for installation on the 10th. It was not and I was told the delivery van was in an accident. It was also admitted that the order was never placed in July as promised. I again demended payback of the deposit. As I could see that there was no money to repay the deposit, I hesitantly agreed to a new installation date on the 29th of September. I contacted the supplier direct to ensure that the order was placed and it was confirmed to me that it was ready on the 27th. On the 28th there was another excuse an , as I was not available on the 29th, I agreed to installation on the 30th. Half an hour before the time agreed to, I was phoned and told that the order was placed incorrectly and the glass doors could not be installed. This terrible service does not take into account the frustration, countless follow ups, and empathy with the other clients was orders was piling up.</p>