GJ
Graham J
Active since Oct 2016
4
Reviews
0
Industries
Reviews
4 reviews76 months ago
Very Bad Service
Aeonova 360 are my Fibre providers at my estate in Ruimsig and I have been with them for about 12 Months now. Ever since I started, I had issues where the fibre is down and have tried on numerous occasions to make contact with them to inform them. The number on their website does not exist and the cell number provided always goes to a voicemail belonging to Stephen. Messages were left and nobody calls back and the services go down for a few days and we can only pray that it returns. My services has been down for 2 days now and again I can't make contact as they do not have a help desk or any way of being contacted. I find this pathetic for a company to have client's who I am sure is suffering the same fate as me with the non-existent service. I understand outages happen, but no messages from them and I am even not sure if they are aware that their customers is down. My fibre is currently down and I am sitting typing this review in anger, since I cannot get hold of this company to vent my anger and to establish if they are aware of the outages and when, if ever, the fibre will be restored. I will be taking my business elsewhere, since I cannot pay monthly for a non-existent service. I even struggled to send them an email to cancel as the contact details appear discontinued and cannot get in touch. My only option would be to stop me debit order and get another provider to take over. Graham Jooste
0 replies
76 months ago
Very Bad Service
Aeonova 360 are my Fibre providers at my estate in Ruimsig and I have been with them for about 12 Months now. Ever since I started, I had issues where the fibre is down and have tried on numerous occasions to make contact with them to inform them. The number on their website does not exist and the cell number provided always goes to a voicemail belonging to Stephen. Messages were left and nobody calls back and the services go down for a few days and we can only pray that it returns. My services has been down for 2 days now and again I can't make contact as they do not have a help desk or any way of being contacted. I find this pathetic for a company to have client's who I am sure is suffering the same fate as me with the non-existent service. I understand outages happen, but no messages from them and I am even not sure if they are aware that their customers is down. My fibre is currently down and I am sitting typing this review in anger, since I cannot get hold of this company to vent my anger and to establish if they are aware of the outages and when, if ever, the fibre will be restored. I will be taking my business elsewhere, since I cannot pay monthly for a non-existent service. I even struggled to send them an email to cancel as the contact details appear discontinued and cannot get in touch. My only option would be to stop me debit order and get another provider to take over. Graham Jooste
0 replies
76 months ago
Very Poor Service
Aeonova 360 are my Fibre providers at my estate in Ruimsig and I have been with them for about 12 Months now. Ever since I started, I had issues where the fibre is down and have tried on numerous occasions to make contact with them to inform them. The number on their website does not exist and the cell number provided always goes to a voicemail belonging to Stephen. Messages were left and nobody calls back and the services go down for a few days and we can only pray that it returns. My services has been down for 2 days now and again I can't make contact as they do not have a help desk or any way of being contacted. I find this pathetic for a company to have client's who I am sure is suffering the same fate as me with the non-existent service. I understand outages happen, but no messages from them and I am even not sure if they are aware that their customers is down. My fibre is currently down and I am sitting typing this review in anger, since I cannot get hold of this company to vent my anger and to establish if they are aware of the outages and when, if ever, the fibre will be restored. I will be taking my business elsewhere, since I cannot pay monthly for a non-existent service. I even struggled to send them an email to cancel as the contact details appear discontinued and cannot get in touch. My only option would be to stop me debit order and get another provider to take over. Graham Jooste
0 replies
86 months ago
Complaint on Long Periods of Outages
I have recently signed up for residential fibre in our residential Estate and Aeonova was the only fibre provider for the estate. I have enjoyed fibre for just over a month and my internet was disrupted on 2 weekend from the Friday evening to the Monday. I tried calling the call centre as per number provided and could not get through at any time from Friday evening to Monday morning. On the Monday when I finally got through, I was told that the service desk only operates during working hours. I was also informed that whenever Eskom has a power outage, the fibre link is affected and although Eskom restores power, their systems need attention by their technicians and since the Helpdesk is not available over weekends, should the power get disrupted on a Friday evening and gets restored after an hour, Aeonova will be off for the weekend until Monday when the Helpdesk gets notified of the problem and the problem can only be attended to when the outage is reported to the Helpdesk. This is the 2nd entire weekend that we had no internet and when I signed up for the fibre, I was promised reliability and I cancelled all my satellite subscriptions to stream TV shows and when the internet is down, no TV or any entertainment can be enjoyed in my household. Most sporting events and TV time occurs over weekends and the entire weekend disruptions is making the fibre decision I took appear to be the incorrect decision as I cannot accept that whenever the power from Eskom gets disrupted and restored, the internet will remain offline. We all know that there are regular power outages from Eskom, but they do restore power and we suffer almost every week with short power outages from Eskom (usually over weekends) and should the internet be disrupted over most weekends until the Monday, this makes me believe that my decision to sign up with Aenova was not the right one, as the satellite subscriptions were extremely reliable. My suggestion would be that Aeonova establish a better hep desk with longer working hours and over weekends to attend to outages and complaints, instead of waiting for the Monday to be notified of outages. Also the communication from Aenova Helpdesk is non existent as I have asked for feedback and nobody ever returns my messages. I am very frustrated with the interruptions over weekends and most other service providers attend to outages immediately and restores their services in a short space of time and not 2 or 3 days later. I rely on fibre internet at home and these long interruptions suck the joy out of being at home.
3 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)