AM
Aeonova360 Management Services
Claimed Business
AM
Aeonova360 Management Services
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGJ
Graham J
1 reviews | Active since Jan 2020
16 Mar 2020, 07:10
Very Bad Service
Aeonova 360 are my Fibre providers at my estate in Ruimsig and I have been with them for about 12 Months now. Ever since I started, I had issues where the fibre is down and have tried on numerous occasions to make contact with them to inform them. The number on their website does not exist and the cell number provided always goes to a voicemail belonging to Stephen. Messages were left and nobody calls back and the services go down for a few days and we can only pray that it returns. My services has been down for 2 days now and again I can't make contact as they do not have a help desk or any way of being contacted. I find this pathetic for a company to have client's who I am sure is suffering the same fate as me with the non-existent service. I understand outages happen, but no messages from them and I am even not sure if they are aware that their customers is down. My fibre is currently down and I am sitting typing this review in anger, since I cannot get hold of this company to vent my anger and to establish if they are aware of the outages and when, if ever, the fibre will be restored. I will be taking my business elsewhere, since I cannot pay monthly for a non-existent service. I even struggled to send them an email to cancel as the contact details appear discontinued and cannot get in touch. My only option would be to stop me debit order and get another provider to take over. Graham Jooste
Helpful (0)
|Replies (0)GJ
Graham J
1 reviews | Active since Jan 2020
16 Mar 2020, 07:10
Very Bad Service
Aeonova 360 are my Fibre providers at my estate in Ruimsig and I have been with them for about 12 Months now. Ever since I started, I had issues where the fibre is down and have tried on numerous occasions to make contact with them to inform them. The number on their website does not exist and the cell number provided always goes to a voicemail belonging to Stephen. Messages were left and nobody calls back and the services go down for a few days and we can only pray that it returns. My services has been down for 2 days now and again I can't make contact as they do not have a help desk or any way of being contacted. I find this pathetic for a company to have client's who I am sure is suffering the same fate as me with the non-existent service. I understand outages happen, but no messages from them and I am even not sure if they are aware that their customers is down. My fibre is currently down and I am sitting typing this review in anger, since I cannot get hold of this company to vent my anger and to establish if they are aware of the outages and when, if ever, the fibre will be restored. I will be taking my business elsewhere, since I cannot pay monthly for a non-existent service. I even struggled to send them an email to cancel as the contact details appear discontinued and cannot get in touch. My only option would be to stop me debit order and get another provider to take over. Graham Jooste
0
Replies (0)GJ
Graham J
1 reviews | Active since Jan 2020
13 Mar 2020, 13:21
Very Bad Service
Aeonova 360 are my Fibre providers at my estate in Ruimsig and I have been with them for about 12 Months now. Ever since I started, I had issues where the fibre is down and have tried on numerous occasions to make contact with them to inform them. The number on their website does not exist and the cell number provided always goes to a voicemail belonging to Stephen. Messages were left and nobody calls back and the services go down for a few days and we can only pray that it returns. My services has been down for 2 days now and again I can't make contact as they do not have a help desk or any way of being contacted. I find this pathetic for a company to have client's who I am sure is suffering the same fate as me with the non-existent service. I understand outages happen, but no messages from them and I am even not sure if they are aware that their customers is down. My fibre is currently down and I am sitting typing this review in anger, since I cannot get hold of this company to vent my anger and to establish if they are aware of the outages and when, if ever, the fibre will be restored. I will be taking my business elsewhere, since I cannot pay monthly for a non-existent service. I even struggled to send them an email to cancel as the contact details appear discontinued and cannot get in touch. My only option would be to stop me debit order and get another provider to take over. Graham Jooste
Helpful (0)
|Replies (0)GJ
Graham J
1 reviews | Active since Jan 2020
13 Mar 2020, 13:21
Very Bad Service
Aeonova 360 are my Fibre providers at my estate in Ruimsig and I have been with them for about 12 Months now. Ever since I started, I had issues where the fibre is down and have tried on numerous occasions to make contact with them to inform them. The number on their website does not exist and the cell number provided always goes to a voicemail belonging to Stephen. Messages were left and nobody calls back and the services go down for a few days and we can only pray that it returns. My services has been down for 2 days now and again I can't make contact as they do not have a help desk or any way of being contacted. I find this pathetic for a company to have client's who I am sure is suffering the same fate as me with the non-existent service. I understand outages happen, but no messages from them and I am even not sure if they are aware that their customers is down. My fibre is currently down and I am sitting typing this review in anger, since I cannot get hold of this company to vent my anger and to establish if they are aware of the outages and when, if ever, the fibre will be restored. I will be taking my business elsewhere, since I cannot pay monthly for a non-existent service. I even struggled to send them an email to cancel as the contact details appear discontinued and cannot get in touch. My only option would be to stop me debit order and get another provider to take over. Graham Jooste
0
Replies (0)GJ
Graham J
1 reviews | Active since Jan 2020
13 Mar 2020, 13:17
Very Poor Service
Aeonova 360 are my Fibre providers at my estate in Ruimsig and I have been with them for about 12 Months now. Ever since I started, I had issues where the fibre is down and have tried on numerous occasions to make contact with them to inform them. The number on their website does not exist and the cell number provided always goes to a voicemail belonging to Stephen. Messages were left and nobody calls back and the services go down for a few days and we can only pray that it returns. My services has been down for 2 days now and again I can't make contact as they do not have a help desk or any way of being contacted. I find this pathetic for a company to have client's who I am sure is suffering the same fate as me with the non-existent service. I understand outages happen, but no messages from them and I am even not sure if they are aware that their customers is down. My fibre is currently down and I am sitting typing this review in anger, since I cannot get hold of this company to vent my anger and to establish if they are aware of the outages and when, if ever, the fibre will be restored. I will be taking my business elsewhere, since I cannot pay monthly for a non-existent service. I even struggled to send them an email to cancel as the contact details appear discontinued and cannot get in touch. My only option would be to stop me debit order and get another provider to take over. Graham Jooste
Helpful (0)
|Replies (0)GJ
Graham J
1 reviews | Active since Jan 2020
13 Mar 2020, 13:17
Very Poor Service
Aeonova 360 are my Fibre providers at my estate in Ruimsig and I have been with them for about 12 Months now. Ever since I started, I had issues where the fibre is down and have tried on numerous occasions to make contact with them to inform them. The number on their website does not exist and the cell number provided always goes to a voicemail belonging to Stephen. Messages were left and nobody calls back and the services go down for a few days and we can only pray that it returns. My services has been down for 2 days now and again I can't make contact as they do not have a help desk or any way of being contacted. I find this pathetic for a company to have client's who I am sure is suffering the same fate as me with the non-existent service. I understand outages happen, but no messages from them and I am even not sure if they are aware that their customers is down. My fibre is currently down and I am sitting typing this review in anger, since I cannot get hold of this company to vent my anger and to establish if they are aware of the outages and when, if ever, the fibre will be restored. I will be taking my business elsewhere, since I cannot pay monthly for a non-existent service. I even struggled to send them an email to cancel as the contact details appear discontinued and cannot get in touch. My only option would be to stop me debit order and get another provider to take over. Graham Jooste
0
Replies (0)wK
william K
1 reviews | Active since Jan 2020
4 Mar 2020, 12:22
Company not reachable
Since the beginning of the year I have been trying to call the office but the number no longer works(doesn't even ring) no one responds to emails as well. All I wanted was to upgrade my fibre line, but all I want is to just cancel so they can release the line. I want to get into service from people who actually care about their business.
Helpful (0)
|Replies (0)wK
william K
1 reviews | Active since Jan 2020
4 Mar 2020, 12:22
Company not reachable
Since the beginning of the year I have been trying to call the office but the number no longer works(doesn't even ring) no one responds to emails as well. All I wanted was to upgrade my fibre line, but all I want is to just cancel so they can release the line. I want to get into service from people who actually care about their business.
0
Replies (0)TC
Tawona C
1 reviews | Active since Jan 2020
17 Feb 2020, 06:58
Unreliable, unreachable, zero communication
They never pick up calls or reply to emails. What a waste. I need to get my service transferred to a new location or cancelled as we are moving but I have been failing to get hold of anyone there since January. This is very frustrating and I can't keep paying for a service that I will not be receiving. This is the worst company I have ever had to deal with
Helpful (0)
|Replies (0)TC
Tawona C
1 reviews | Active since Jan 2020
17 Feb 2020, 06:58
Unreliable, unreachable, zero communication
They never pick up calls or reply to emails. What a waste. I need to get my service transferred to a new location or cancelled as we are moving but I have been failing to get hold of anyone there since January. This is very frustrating and I can't keep paying for a service that I will not be receiving. This is the worst company I have ever had to deal with
0
Replies (0)NF
Nomcebo F
1 reviews | Active since Jan 2020
4 Feb 2020, 14:20
No response...yet again
I've been trying to cancel my package with aeonova from the 31st of December, I first tried calling 064 553 4868, no response. Then i tried 087 135 1154 still no response. Initially, I wanted to call to tell them i'm moving places and wanted them to activate fibre at my new place, however the non response reminded me of how they never responded to my queries until I log a complaint and decided to cancel altogether. Management/Admin with the company is really terrible
Helpful (0)
|Replies (0)NF
Nomcebo F
1 reviews | Active since Jan 2020
4 Feb 2020, 14:20
No response...yet again
I've been trying to cancel my package with aeonova from the 31st of December, I first tried calling 064 553 4868, no response. Then i tried 087 135 1154 still no response. Initially, I wanted to call to tell them i'm moving places and wanted them to activate fibre at my new place, however the non response reminded me of how they never responded to my queries until I log a complaint and decided to cancel altogether. Management/Admin with the company is really terrible
0
Replies (0)SB
Subhasish B
1 reviews | Active since Jan 2020
3 Feb 2020, 16:20
Pathetic service from Aeonova360/Metro Fibre
I don’t know if this is the standard of service in South Africa or just I don’t know if this is the standard of service in South Africa or just pathetic service from Aeonova360/Metro Fibre Sequence of Events: • Order was placed on 6th January • ONT was installed on 15th January • I was following up since 15th January when router will be delivered and connection will be activated but there was no response or acknowledgement • Calling in specified number in website doesn’t bring any value • I asked to cancel my request with frustration on 17th January • I tried with another ISP – Vodacom who was quick to deliver Router but they are not able to activate as Metro Fibre has passed message that another ISP is active • I contacted Metro Fibre and they told me the same and other ISP is Aeonova360 • Today is 3rd February although I raised it on 17th January to cancel my order • I received one email on 18th January that case is closed and customer was assisted; don’t know what kind of assistance was provided • I sent additional few reminder email but there was no response • Vodacom was not able to proceed because line was not released for which I sent another email on 31st January; either release the line or provide connection but there was no response • Please cancel it or activate my connection or let me know what is needed from my end to make a move from this deadlock /Metro Fibre Sequence of Events: • Order was placed on 6th January • ONT was installed on 15th January and started to follow up • There was no response or acknowledgement and calling in specified number in website doesn’t bring any value • I asked to cancel my request with frustration on 17th January • I tried with another ISP and they were quick to deliver Router but not able to activate as Metro Fibre has passed message that another ISP is active • I contacted Metro Fibre and they told me the same • Today is 3rd February although I raised it on 17th January to cancel my order • I received one email on 18th January that case is closed and customer was assisted; still trying to identify what kind of assistance was provided • I sent additional few reminder email but there was no response • Another ISP was not to proceed because line was not released for which I sent another email on 31st January; either release the line or provide connection but there was no response Can somebody suggest how to come out from this mess or trap and not having fibre connection at home? Wireless LTE is not a solution
Helpful (0)
|Replies (0)SB
Subhasish B
1 reviews | Active since Jan 2020
3 Feb 2020, 16:20
Pathetic service from Aeonova360/Metro Fibre
I don’t know if this is the standard of service in South Africa or just I don’t know if this is the standard of service in South Africa or just pathetic service from Aeonova360/Metro Fibre Sequence of Events: • Order was placed on 6th January • ONT was installed on 15th January • I was following up since 15th January when router will be delivered and connection will be activated but there was no response or acknowledgement • Calling in specified number in website doesn’t bring any value • I asked to cancel my request with frustration on 17th January • I tried with another ISP – Vodacom who was quick to deliver Router but they are not able to activate as Metro Fibre has passed message that another ISP is active • I contacted Metro Fibre and they told me the same and other ISP is Aeonova360 • Today is 3rd February although I raised it on 17th January to cancel my order • I received one email on 18th January that case is closed and customer was assisted; don’t know what kind of assistance was provided • I sent additional few reminder email but there was no response • Vodacom was not able to proceed because line was not released for which I sent another email on 31st January; either release the line or provide connection but there was no response • Please cancel it or activate my connection or let me know what is needed from my end to make a move from this deadlock /Metro Fibre Sequence of Events: • Order was placed on 6th January • ONT was installed on 15th January and started to follow up • There was no response or acknowledgement and calling in specified number in website doesn’t bring any value • I asked to cancel my request with frustration on 17th January • I tried with another ISP and they were quick to deliver Router but not able to activate as Metro Fibre has passed message that another ISP is active • I contacted Metro Fibre and they told me the same • Today is 3rd February although I raised it on 17th January to cancel my order • I received one email on 18th January that case is closed and customer was assisted; still trying to identify what kind of assistance was provided • I sent additional few reminder email but there was no response • Another ISP was not to proceed because line was not released for which I sent another email on 31st January; either release the line or provide connection but there was no response Can somebody suggest how to come out from this mess or trap and not having fibre connection at home? Wireless LTE is not a solution
0
Replies (0)NN
Nicole N
1 reviews | Active since Jan 2020
10 Dec 2019, 11:00
Aeonova360 Outstanding Customer Service From Nicole
I recently moved places and was trying to arrange that my internet get connected and the new house. It fell under Openserve but for 2 weeks openserve had not assisted me at all, Nicole however at Aeonova360 went above and beyond the call of duty to ensure that my internet is connected to a point she was working while at her year end i felt so bad but she wanted to ensure i get sorted and for me that is above and behyong customer service she did her level best and communicated everyday to ask me if Openserve had been in touch. I am so impressed with the service Nicole rendered to me she went above and beyond and in this era it is rare to find service providers who will go above and beyond i am impressed with Nicole's service thank you Nicole.
Helpful (0)
|Replies (0)NN
Nicole N
1 reviews | Active since Jan 2020
10 Dec 2019, 11:00
Aeonova360 Outstanding Customer Service From Nicole
I recently moved places and was trying to arrange that my internet get connected and the new house. It fell under Openserve but for 2 weeks openserve had not assisted me at all, Nicole however at Aeonova360 went above and beyond the call of duty to ensure that my internet is connected to a point she was working while at her year end i felt so bad but she wanted to ensure i get sorted and for me that is above and behyong customer service she did her level best and communicated everyday to ask me if Openserve had been in touch. I am so impressed with the service Nicole rendered to me she went above and beyond and in this era it is rare to find service providers who will go above and beyond i am impressed with Nicole's service thank you Nicole.
0
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