Very Bad Service

Aeonova 360 are my Fibre providers at my estate in Ruimsig and I have been with them for about 12 Months now. Ever since I started, I had issues where the fibre is down and have tried on numerous occasions to make contact with them to inform them. The number on their website does not exist and the cell number provided always goes to a voicemail belonging to Stephen. Messages were left and nobody calls back and the services go down for a few days and we can only pray that it returns. My services has been down for 2 days now and again I can't make contact as they do not have a help desk or any way of being contacted. I find this pathetic for a company to have client's who I am sure is suffering the same fate as me with the non-existent service. I understand outages happen, but no messages from them and I am even not sure if they are aware that their customers is down.

My fibre is currently down and I am sitting typing this review in anger, since I cannot get hold of this company to vent my anger and to establish if they are aware of the outages and when, if ever, the fibre will be restored.

I will be taking my business elsewhere, since I cannot pay monthly for a non-existent service. I even struggled to send them an email to cancel as the contact details appear discontinued and cannot get in touch.

My only option would be to stop me debit order and get another provider to take over.

Graham Jooste