disgusted by the service and i curse the day i walked in to that dealership

<p>multifranchise Umhlanga sold me a TATA XENON VAN 2011 that is not roadworthy on the 13 May 2016 it has broken down so many time we ask them to give us another car of the sme value they said they had a right to repair. it been with them or repairs for more than six tiime as a result we have driven the car for 30 days in cluding from the date of purchase but i have been paying full instalments for all these months. they have been lying to me even when the matter was sent to Ombuds i was told to fetch the car as it was fixed and checked. the day after the vedict from ombuds it broke down again now they sent a technician from JHB customer care which is the only person who has been able to liase with me and provide feedback and the recomendation was that the car is faulty and unsafe and it cannot be on the road hene they gave us a courtesy car and that we had to fight for inoder to get one. see the report bellow</p> <p><br /> </p> <p><br />TATA Xenon 2.2</p> <p>Vin no: MAT464013ASR00673</p> <p>Odometer reading: 62640 KM</p> <p>CUSTOMER: Ms Phumzile Mbutho (Owner) / Mr Clive Ndlovu (Driver)</p> <p>NOTES/Reasons for Technical Inspection:</p> <p>The customer bought the vehicle 2nd hand from the dealership in May 2016, but has no trust in the</p> <p>vehicle and the dealership anymore. Various repairs have been attempted and vehicle was collected</p> <p>after oil repairs were done on 23/9/2016, but was returned to the dealer on 24/09/2016 with an oil</p> <p>leak still evident. The customer has lodged an MIO complaint and has requested on numerous</p> <p>occasions that the deal be cancelled.</p> <p>REPORT CARRIED OUT BY: Colin Mclaren on 27/09/2016</p> <p>1. Vehicle leaking oil. (Pic No: 1-4)</p> <p>The first leak on the turbo pipe was repaired but is still leaking oil on rear of engine and as</p> <p>seen on photographs the sump is leaking oil and some of the sump bolts are loose.</p> <p>REMEDY: Remove clean and reseal sump and tigthen bolts to specifications</p> <p>RESPONSIBILITY: Extended warranty</p> <p>2. Vehicle overheating. (Pic No: 5)</p> <p>The radiator cap was opened, there was a shortage of water in the radiator and the radiator</p> <p>reservoir was empty.</p> <p>We filled the reservoir and the radiator with water and did a pressure test on the cooling</p> <p>system. No leak was found.</p> <p>Radiator cap also tested correct.</p> <p>2</p> <p>After driving the vehicle for +- 20 to 30 kilometres it was found that the cooling system was</p> <p>building up pressure which results in the water pushing out of the radiator cap and into the</p> <p>reservoir and then pushing the reservoir cap off and forcing the water out, thus resulting in</p> <p>water loss and overheating.</p> <p>This pressure built up is suspected to be as a result of a blown head gasket or faulty cylinder</p> <p>head. Heat gauge will thus go into the red.</p> <p>REMEDY: Cylinder head will have to be removed and pressure tested and head gasket</p> <p>inspected and replaced. Cylinder head to be repaired or replaced according to test results.</p> <p>RESPONSIBILITY: Extended warranty</p> <p>3. Driver side door switch is missing a rubber cover as seen in the photographs attached. (Pic</p> <p>No: 6, 7)</p> <p>REMEDY: Replace door switch.</p> <p>RESPONSIBILITY: Dealer</p> <p>4. Switch needs to be repaired/replaced. It has been incorrectly repaired with a blue foam</p> <p>rubber stuck on the door to push the switch in deeper but this has fallen off. (Pic No: 6, 7)</p> <p>REMEDY: Same as above (3)</p> <p>RESPONSIBILITY: Same as above (3)</p> <p>.</p> <p>5. Vehicles doors were swopped with another bakkies doors with truck mirrors to improve</p> <p>visibility without customer’s consent but have swopped back to original Xenon doors. (Pic</p> <p>No: 8, 9)</p> <p>REMEDY: None required</p> <p>RESPONSIBILITY: Not Applicable (Dealer already repaired)</p> <p>6. Oil filter housing where it bolts onto engine at the bottom corner is broken off and the bolt</p> <p>can be seen on the photograph attached (Pic No: 10).</p> <p>REMEDY: Filter housing will have to be replaced as the corner is broken off.</p> <p>RESPONSIBILITY: Dealer.</p> <p>3</p> <p>7. There is also a noise from behind timing covers and will have to be stripped to inspect and</p> <p>diagnose the noise.</p> <p>REMEDY: Remove timing covers and investigate timing belt and tensioner and pulleys and</p> <p>repair according to findings</p> <p>RESPONSIBILITY: Dealer/ Extended Warranty according to findings</p> <p>8. Engine is misfiring very slightly on idling and when revving a slight diesel knock can be heard,</p> <p>suspect a faulty injector.</p> <p>REMEDY: Injectors will have to be removed and send for test and report and repaired</p> <p>according to results.</p> <p>RESPONSIBILITY: Dealer/Extended Warranty according to test results</p> <p>9. Oil leak on right rear corner of the rocker cover.</p> <p>REMEDY: Will be repaired with replacing of cylinder head.</p> <p>RESPONSIBILITY: Extended warranty with Cylinder Head.</p> <p>10. Top plastic cover on engine is loose and causing a vibrating noise.</p> <p>REMEDY: Secure cover properly</p> <p>RESPONSIBILITY: Dealer</p> <p>11. Radiator is also loose and top bolts and left rubbers are missing as seen in photo. (Pic No: 11,</p> <p>12, 13)</p> <p>REMEDY: Replace rubbers and bolts missing and secure.</p> <p>RESPONSIBILITY: Dealer</p> <p>4</p> <p>CONCLUSION</p> <p>It is my opinion that the items reported in this report can be repaired and in doing so restore the</p> <p>vehicle to specification, taking into account that this vehicle is a pre-owned unit that falls outside of</p> <p>the manufacturer’s warranty parameters. Warranty on this vehicle expired in 2014 and customer</p> <p>has advised that he was sold an extended warranty / policy therefore recommendation is made in</p> <p>this report to claim from that policy should the parameters allow.</p> <p>Kind Regards</p>