UM
Umhlanga Multifranchise
Unclaimed Business
UM
Umhlanga Multifranchise
Unclaimed Business
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Recommended: Unlikely
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Llewelyn W
1 reviews | Active since Jan 2020
15 Jun 2021, 11:38
Jeep Renegade held hostage due to admin issue
This refers to the Kia Multi-franchise Dealership in Meridian Drive Umhlanga. My Jeep Renegade was dropped off 26 May 2021 for forwarding to Clark and Kent to prepare vehicle for preparation to remove some corrosion on the inside bonnet. This was to be done under warranty claim with FCA South Africa Pty Ltd. Unbeknown to me the panel beaters were unable to complete the work as the claim had not been loaded on the computer system at Kia. So everything went quite and every time I query this with both Kia Umhlanga and FCA they respond that the claim has not been loaded. So my Jeep is been held hostage due to their Admin glitch. This is totally unacceptable as I require transport. I am very ill at the moment and rely on public transport to get to Doctors and Hospital. I was due to go to the Drakensberg this weekend but will have to cancel and forfeit my deposits, as the work on my Jeep will not be completed. I asked Riveshen from the Dealership if they could give me a courtesy car for a few days until my Jeep is ready. Their Customer Service department declined. This is unacceptable and the attitude displayed by both Kia Umhlanga and FCA customer service leaves much to be desired. Customers beware when dealing with these entities especially if you own a non Kia product.
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Llewelyn W
1 reviews | Active since Jan 2020
15 Jun 2021, 11:38
Jeep Renegade held hostage due to admin issue
This refers to the Kia Multi-franchise Dealership in Meridian Drive Umhlanga. My Jeep Renegade was dropped off 26 May 2021 for forwarding to Clark and Kent to prepare vehicle for preparation to remove some corrosion on the inside bonnet. This was to be done under warranty claim with FCA South Africa Pty Ltd. Unbeknown to me the panel beaters were unable to complete the work as the claim had not been loaded on the computer system at Kia. So everything went quite and every time I query this with both Kia Umhlanga and FCA they respond that the claim has not been loaded. So my Jeep is been held hostage due to their Admin glitch. This is totally unacceptable as I require transport. I am very ill at the moment and rely on public transport to get to Doctors and Hospital. I was due to go to the Drakensberg this weekend but will have to cancel and forfeit my deposits, as the work on my Jeep will not be completed. I asked Riveshen from the Dealership if they could give me a courtesy car for a few days until my Jeep is ready. Their Customer Service department declined. This is unacceptable and the attitude displayed by both Kia Umhlanga and FCA customer service leaves much to be desired. Customers beware when dealing with these entities especially if you own a non Kia product.
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candice M
1 reviews | Active since Jan 2020
8 Jan 2018, 10:10
Workshop with no experience!!!
On the 22/09/2017 i sent my vehicle in to be serviced at the Umhlanga branch. The mechanic opened out my tyres in order to check my braking system, they informed me that my brake pads need to be replaced. On the 03/10/2017 my husband noticed that 3 of the lock nuts that hold the tyre in place were loose (driver side front tyre). He tightened 2 of the nuts and discovered that 1 was cross threaded, due to this he was unable to open/ tighten it. I called the workshop on the 04/10/2017 to complain and i spoke to Rodney he requested that i bring the car in but i was unable to on the day as i had just gone back to work after a period of leave. I requested that the manager (Adrian) call me back to date i have not received a call. Unfortunately i was unable to go to the delearship due to work constraints. On the 28/10/2017 i had new tyres put in and when they opened the nut that was cross threaded it broke off. My husband and I went to the dealership on the same day (28/10/2017) as it was not far away and we spoke to a very helpful salesman James, unfortunately he could not assist as the workshop was closed and advised us to contact the workshop when they reopened. I went on holiday to Mozambique and was unfortunately unable to resolve the issue immediately. I called again on the 04/12/2017 and spoke to Armstrong and informed him of my issue he promised that the manager would give me a call back and still to date no calls. I am an extremely busy professional and i do not have time to chase the incompetent managers. I need the stud replaced immediately. I also want to mention that fact that i drove around for a few days with a loose tyre which could have cost me my life had the tyre came loose whilst i was driving on the freeway. If i do not receive a response today I will be contacting my lawyer.
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candice M
1 reviews | Active since Jan 2020
8 Jan 2018, 10:10
Workshop with no experience!!!
On the 22/09/2017 i sent my vehicle in to be serviced at the Umhlanga branch. The mechanic opened out my tyres in order to check my braking system, they informed me that my brake pads need to be replaced. On the 03/10/2017 my husband noticed that 3 of the lock nuts that hold the tyre in place were loose (driver side front tyre). He tightened 2 of the nuts and discovered that 1 was cross threaded, due to this he was unable to open/ tighten it. I called the workshop on the 04/10/2017 to complain and i spoke to Rodney he requested that i bring the car in but i was unable to on the day as i had just gone back to work after a period of leave. I requested that the manager (Adrian) call me back to date i have not received a call. Unfortunately i was unable to go to the delearship due to work constraints. On the 28/10/2017 i had new tyres put in and when they opened the nut that was cross threaded it broke off. My husband and I went to the dealership on the same day (28/10/2017) as it was not far away and we spoke to a very helpful salesman James, unfortunately he could not assist as the workshop was closed and advised us to contact the workshop when they reopened. I went on holiday to Mozambique and was unfortunately unable to resolve the issue immediately. I called again on the 04/12/2017 and spoke to Armstrong and informed him of my issue he promised that the manager would give me a call back and still to date no calls. I am an extremely busy professional and i do not have time to chase the incompetent managers. I need the stud replaced immediately. I also want to mention that fact that i drove around for a few days with a loose tyre which could have cost me my life had the tyre came loose whilst i was driving on the freeway. If i do not receive a response today I will be contacting my lawyer.
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Rajen M
1 reviews | Active since Jan 2020
11 Sept 2017, 12:53
never buy a Kia even if it hurts, cause the Kia experience will **** you (message from the grave)
I took my car to the dealer Multi Franchise Umhlanga on the 14/08/2017, I have been disrespected by the Dealer Principle and his management staff due to them ignoring my calls and emails. The receptionist should be able to confirm the number of calls I made and could not get hold of anyone and none of my calls and emails where responded to. In the 2 weeks that my car has been at the dealer I only spoke to the Dealer Principal twice. The service manager could not keep to his feedback date\time in fact I had to call him back must be lack of airtime, all the time and heard excuses from him. At the second week of my car being at the dealer the DP and I came to an agreement that they will settle the bank and do a new deal. That was also not fulfilled by the end of the week Due to the settlement and shortfall of which I said that I will not take responsibility of due to me already paying for the vehicle for 1 and a half years as a defective vehicle, I wanted a new deal. I am very disgusted with the service and treatment I have received from the dealership. I feel insulted and given the worse customer service ever given in my life. It must be the color of my skin! I then stooped to a beggar level and been to a meeting at the MFC Umhlanga with the DP, (Gary)service Manager (Clinton) and workshop supervisor (Adrian)on the 29/11/2017 where we had come to an agreement that assistance will be requested from KIa Africa and I would get feedback the next day from them on the way forward, this morning after receiving no feedback I contacted the service manager Clint, who explained that I would have to pay short fall as per Kia Africa of 60% for the parts. I then explained why should I play anything due to the workshop misdiagnosing the fault while the car was under warranty, he then told me he would contact me at 12 same day. I had received no call from him until 2.30pm where I had to call him back and again listen to his excuse which I refused to listen to. I believe that they forgot about me as soon as I left the meeting. KIA AFRICA is just as bad so i guess the KIA outlets take after the the main outlet, Kia experience is something i would not want anyone to go through, it is miserable. Disappointing is that we have 3 Kia Rios in the family, 2014 1.2, 2015 Kia RIO TECh hatch besides mine the daughters and the fiancés were purchased brand new.
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Rajen M
1 reviews | Active since Jan 2020
11 Sept 2017, 12:53
never buy a Kia even if it hurts, cause the Kia experience will **** you (message from the grave)
I took my car to the dealer Multi Franchise Umhlanga on the 14/08/2017, I have been disrespected by the Dealer Principle and his management staff due to them ignoring my calls and emails. The receptionist should be able to confirm the number of calls I made and could not get hold of anyone and none of my calls and emails where responded to. In the 2 weeks that my car has been at the dealer I only spoke to the Dealer Principal twice. The service manager could not keep to his feedback date\time in fact I had to call him back must be lack of airtime, all the time and heard excuses from him. At the second week of my car being at the dealer the DP and I came to an agreement that they will settle the bank and do a new deal. That was also not fulfilled by the end of the week Due to the settlement and shortfall of which I said that I will not take responsibility of due to me already paying for the vehicle for 1 and a half years as a defective vehicle, I wanted a new deal. I am very disgusted with the service and treatment I have received from the dealership. I feel insulted and given the worse customer service ever given in my life. It must be the color of my skin! I then stooped to a beggar level and been to a meeting at the MFC Umhlanga with the DP, (Gary)service Manager (Clinton) and workshop supervisor (Adrian)on the 29/11/2017 where we had come to an agreement that assistance will be requested from KIa Africa and I would get feedback the next day from them on the way forward, this morning after receiving no feedback I contacted the service manager Clint, who explained that I would have to pay short fall as per Kia Africa of 60% for the parts. I then explained why should I play anything due to the workshop misdiagnosing the fault while the car was under warranty, he then told me he would contact me at 12 same day. I had received no call from him until 2.30pm where I had to call him back and again listen to his excuse which I refused to listen to. I believe that they forgot about me as soon as I left the meeting. KIA AFRICA is just as bad so i guess the KIA outlets take after the the main outlet, Kia experience is something i would not want anyone to go through, it is miserable. Disappointing is that we have 3 Kia Rios in the family, 2014 1.2, 2015 Kia RIO TECh hatch besides mine the daughters and the fiancés were purchased brand new.
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Rivesh R
1 reviews | Active since Jan 2020
22 Aug 2017, 14:14
No spare keys 1 year later
I bought a 1 year old Kia Rio sedan and took delivery 01 September 2016. It didn't have spare keys as that was still at Kia. The saleman did request for the keys and a key was delivered a few weeks later, but it wasn't for my car. I waited and checked and waited and checked and no spare key was received. This now went into 2017. The salesman informed me that he had left the franchise and that I could contact the Used sales manager, Kayson. I phoned and chatted with Kayson and sent the particulars of the car via email. I have been sending emails and phoning, but I have received zero feedback. There was also a fault on the car, but that is a seperate issue and is being resolved via Kia Durban. I wonder if I need to ask Kia in Korea for the spare key?
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Rivesh R
1 reviews | Active since Jan 2020
22 Aug 2017, 14:14
No spare keys 1 year later
I bought a 1 year old Kia Rio sedan and took delivery 01 September 2016. It didn't have spare keys as that was still at Kia. The saleman did request for the keys and a key was delivered a few weeks later, but it wasn't for my car. I waited and checked and waited and checked and no spare key was received. This now went into 2017. The salesman informed me that he had left the franchise and that I could contact the Used sales manager, Kayson. I phoned and chatted with Kayson and sent the particulars of the car via email. I have been sending emails and phoning, but I have received zero feedback. There was also a fault on the car, but that is a seperate issue and is being resolved via Kia Durban. I wonder if I need to ask Kia in Korea for the spare key?
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Anonymous
1 reviews | Active since Jan 2020
7 Jun 2017, 18:32
Do not purchase from Umhlanga Multi Franchise
<p>This has to be the worst place to buy a car or order parts or get a service done. Umhlanga Multi Franchise is so unethical and unprofessional that I have to wonder how they operate in Umhlanga. The attitude of the people that work there is just beligerant and disgusting. They do not care to assist a client in any way whatsoever. I have ordered parts for a vehicle that was purchased from them-FAW-They said it would take 4-6 weeks for the part to arrive. After 6 weeks of waiting I was told the part hasn't arrived from China as yet. They apparently followed up and was told it would arrive the next week. I have already paid for the parts and now it is 3 months later and no sign of the part. No one at the dealership can assist or is even willing to assist. There is no such thing as customer service at this pathetic branch. 3 months later and Nicky from sales contacted the Joburg branch who cannot give him an answer on when the parts wlll arrive and all this time I am without a vehicle. Do not purchase from this dealership as they are unwilling to assist and really makes the customer the dog.</p>
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Anonymous
1 reviews | Active since Jan 2020
7 Jun 2017, 18:32
Do not purchase from Umhlanga Multi Franchise
<p>This has to be the worst place to buy a car or order parts or get a service done. Umhlanga Multi Franchise is so unethical and unprofessional that I have to wonder how they operate in Umhlanga. The attitude of the people that work there is just beligerant and disgusting. They do not care to assist a client in any way whatsoever. I have ordered parts for a vehicle that was purchased from them-FAW-They said it would take 4-6 weeks for the part to arrive. After 6 weeks of waiting I was told the part hasn't arrived from China as yet. They apparently followed up and was told it would arrive the next week. I have already paid for the parts and now it is 3 months later and no sign of the part. No one at the dealership can assist or is even willing to assist. There is no such thing as customer service at this pathetic branch. 3 months later and Nicky from sales contacted the Joburg branch who cannot give him an answer on when the parts wlll arrive and all this time I am without a vehicle. Do not purchase from this dealership as they are unwilling to assist and really makes the customer the dog.</p>
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2017, 06:55
Horrendous service and reject products
<p>I purchased a FAW V2 from Aslam at the Umhlanga Multifranchise in January/February 2015.</p> <p><br />Within a week of purchase I started experiencing problems with the Power Steering. The power steering jerks to the left or right whilst I am driving. Then the EPS light comes on and the Power Steering becomes inactive which makes it very difficult to turn.After complaining about it at the branch the steering wheel column was replaced, however that did not resolve the problem.</p> <p><br />At the 15000km service I advised Roland(Umhlanga Multifranchise) and the last correspondence I received from him was an email dated 20 May 2016.</p> <p><br />I took my car in on 01/02/2017 for the second service and at that point I advised both Marlon & Winston at Umhlanga Multifranchise Service dept of the EPS light and the Power Steering jerking and becoming inactive. Winston advised me that another part will have to be replaced on the steering wheel, however they need to check availability and get it approved under the warranty thereafter they will do the replacement.</p> <p><br />I have since called the branch on the 03/02/2017 after not receiving any phone call from Winston or Marlon. When I got through to Winston he advised me that Marlon had contacted me already which he had not. Then he apologized and said he would speak to Marlon and call me back.</p> <p>It is now the 9/02/2017 and I am still awaiting a phone call on feedback from either of them. </p> <p><br />The after sales service is absolutely horrendous!!!</p> <p><br />As you can see this has been an ongoing problem to which the service department has been unable to resolve. It makes me wonder as to the competency of the staff Multifranchise employs or Multifranchise itself. I regret purchasing such a faulty product from their branch, I have paid a lot of money for this reject and am completely dissatisfied given the fact that the power steering feature is inactive majority of the time as well as being a severe driving hazard.</p> <p><br />I have been more than patient with this company.</p> <p>I posted my complaint here so that all consumers will know what to expect when going to Multifranchise with the intention of making a purchase and what lay in store for them afterwards.</p> <p><br />Truly disappointed and frustrated</p>
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2017, 06:55
Horrendous service and reject products
<p>I purchased a FAW V2 from Aslam at the Umhlanga Multifranchise in January/February 2015.</p> <p><br />Within a week of purchase I started experiencing problems with the Power Steering. The power steering jerks to the left or right whilst I am driving. Then the EPS light comes on and the Power Steering becomes inactive which makes it very difficult to turn.After complaining about it at the branch the steering wheel column was replaced, however that did not resolve the problem.</p> <p><br />At the 15000km service I advised Roland(Umhlanga Multifranchise) and the last correspondence I received from him was an email dated 20 May 2016.</p> <p><br />I took my car in on 01/02/2017 for the second service and at that point I advised both Marlon & Winston at Umhlanga Multifranchise Service dept of the EPS light and the Power Steering jerking and becoming inactive. Winston advised me that another part will have to be replaced on the steering wheel, however they need to check availability and get it approved under the warranty thereafter they will do the replacement.</p> <p><br />I have since called the branch on the 03/02/2017 after not receiving any phone call from Winston or Marlon. When I got through to Winston he advised me that Marlon had contacted me already which he had not. Then he apologized and said he would speak to Marlon and call me back.</p> <p>It is now the 9/02/2017 and I am still awaiting a phone call on feedback from either of them. </p> <p><br />The after sales service is absolutely horrendous!!!</p> <p><br />As you can see this has been an ongoing problem to which the service department has been unable to resolve. It makes me wonder as to the competency of the staff Multifranchise employs or Multifranchise itself. I regret purchasing such a faulty product from their branch, I have paid a lot of money for this reject and am completely dissatisfied given the fact that the power steering feature is inactive majority of the time as well as being a severe driving hazard.</p> <p><br />I have been more than patient with this company.</p> <p>I posted my complaint here so that all consumers will know what to expect when going to Multifranchise with the intention of making a purchase and what lay in store for them afterwards.</p> <p><br />Truly disappointed and frustrated</p>
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Anonymous
1 reviews | Active since Jan 2020
4 Oct 2016, 10:51
disgusted by the service and i curse the day i walked in to that dealership
<p>multifranchise Umhlanga sold me a TATA XENON VAN 2011 that is not roadworthy on the 13 May 2016 it has broken down so many time we ask them to give us another car of the sme value they said they had a right to repair. it been with them or repairs for more than six tiime as a result we have driven the car for 30 days in cluding from the date of purchase but i have been paying full instalments for all these months. they have been lying to me even when the matter was sent to Ombuds i was told to fetch the car as it was fixed and checked. the day after the vedict from ombuds it broke down again now they sent a technician from JHB customer care which is the only person who has been able to liase with me and provide feedback and the recomendation was that the car is faulty and unsafe and it cannot be on the road hene they gave us a courtesy car and that we had to fight for inoder to get one. see the report bellow</p> <p><br /> </p> <p><br />TATA Xenon 2.2</p> <p>Vin no: MAT464013ASR00673</p> <p>Odometer reading: 62640 KM</p> <p>CUSTOMER: Ms Phumzile Mbutho (Owner) / Mr Clive Ndlovu (Driver)</p> <p>NOTES/Reasons for Technical Inspection:</p> <p>The customer bought the vehicle 2nd hand from the dealership in May 2016, but has no trust in the</p> <p>vehicle and the dealership anymore. Various repairs have been attempted and vehicle was collected</p> <p>after oil repairs were done on 23/9/2016, but was returned to the dealer on 24/09/2016 with an oil</p> <p>leak still evident. The customer has lodged an MIO complaint and has requested on numerous</p> <p>occasions that the deal be cancelled.</p> <p>REPORT CARRIED OUT BY: Colin Mclaren on 27/09/2016</p> <p>1. Vehicle leaking oil. (Pic No: 1-4)</p> <p>The first leak on the turbo pipe was repaired but is still leaking oil on rear of engine and as</p> <p>seen on photographs the sump is leaking oil and some of the sump bolts are loose.</p> <p>REMEDY: Remove clean and reseal sump and tigthen bolts to specifications</p> <p>RESPONSIBILITY: Extended warranty</p> <p>2. Vehicle overheating. (Pic No: 5)</p> <p>The radiator cap was opened, there was a shortage of water in the radiator and the radiator</p> <p>reservoir was empty.</p> <p>We filled the reservoir and the radiator with water and did a pressure test on the cooling</p> <p>system. No leak was found.</p> <p>Radiator cap also tested correct.</p> <p>2</p> <p>After driving the vehicle for +- 20 to 30 kilometres it was found that the cooling system was</p> <p>building up pressure which results in the water pushing out of the radiator cap and into the</p> <p>reservoir and then pushing the reservoir cap off and forcing the water out, thus resulting in</p> <p>water loss and overheating.</p> <p>This pressure built up is suspected to be as a result of a blown head gasket or faulty cylinder</p> <p>head. Heat gauge will thus go into the red.</p> <p>REMEDY: Cylinder head will have to be removed and pressure tested and head gasket</p> <p>inspected and replaced. Cylinder head to be repaired or replaced according to test results.</p> <p>RESPONSIBILITY: Extended warranty</p> <p>3. Driver side door switch is missing a rubber cover as seen in the photographs attached. (Pic</p> <p>No: 6, 7)</p> <p>REMEDY: Replace door switch.</p> <p>RESPONSIBILITY: Dealer</p> <p>4. Switch needs to be repaired/replaced. It has been incorrectly repaired with a blue foam</p> <p>rubber stuck on the door to push the switch in deeper but this has fallen off. (Pic No: 6, 7)</p> <p>REMEDY: Same as above (3)</p> <p>RESPONSIBILITY: Same as above (3)</p> <p>.</p> <p>5. Vehicles doors were swopped with another bakkies doors with truck mirrors to improve</p> <p>visibility without customer’s consent but have swopped back to original Xenon doors. (Pic</p> <p>No: 8, 9)</p> <p>REMEDY: None required</p> <p>RESPONSIBILITY: Not Applicable (Dealer already repaired)</p> <p>6. Oil filter housing where it bolts onto engine at the bottom corner is broken off and the bolt</p> <p>can be seen on the photograph attached (Pic No: 10).</p> <p>REMEDY: Filter housing will have to be replaced as the corner is broken off.</p> <p>RESPONSIBILITY: Dealer.</p> <p>3</p> <p>7. There is also a noise from behind timing covers and will have to be stripped to inspect and</p> <p>diagnose the noise.</p> <p>REMEDY: Remove timing covers and investigate timing belt and tensioner and pulleys and</p> <p>repair according to findings</p> <p>RESPONSIBILITY: Dealer/ Extended Warranty according to findings</p> <p>8. Engine is misfiring very slightly on idling and when revving a slight diesel knock can be heard,</p> <p>suspect a faulty injector.</p> <p>REMEDY: Injectors will have to be removed and send for test and report and repaired</p> <p>according to results.</p> <p>RESPONSIBILITY: Dealer/Extended Warranty according to test results</p> <p>9. Oil leak on right rear corner of the rocker cover.</p> <p>REMEDY: Will be repaired with replacing of cylinder head.</p> <p>RESPONSIBILITY: Extended warranty with Cylinder Head.</p> <p>10. Top plastic cover on engine is loose and causing a vibrating noise.</p> <p>REMEDY: Secure cover properly</p> <p>RESPONSIBILITY: Dealer</p> <p>11. Radiator is also loose and top bolts and left rubbers are missing as seen in photo. (Pic No: 11,</p> <p>12, 13)</p> <p>REMEDY: Replace rubbers and bolts missing and secure.</p> <p>RESPONSIBILITY: Dealer</p> <p>4</p> <p>CONCLUSION</p> <p>It is my opinion that the items reported in this report can be repaired and in doing so restore the</p> <p>vehicle to specification, taking into account that this vehicle is a pre-owned unit that falls outside of</p> <p>the manufacturer’s warranty parameters. Warranty on this vehicle expired in 2014 and customer</p> <p>has advised that he was sold an extended warranty / policy therefore recommendation is made in</p> <p>this report to claim from that policy should the parameters allow.</p> <p>Kind Regards</p>
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Anonymous
1 reviews | Active since Jan 2020
4 Oct 2016, 10:51
disgusted by the service and i curse the day i walked in to that dealership
<p>multifranchise Umhlanga sold me a TATA XENON VAN 2011 that is not roadworthy on the 13 May 2016 it has broken down so many time we ask them to give us another car of the sme value they said they had a right to repair. it been with them or repairs for more than six tiime as a result we have driven the car for 30 days in cluding from the date of purchase but i have been paying full instalments for all these months. they have been lying to me even when the matter was sent to Ombuds i was told to fetch the car as it was fixed and checked. the day after the vedict from ombuds it broke down again now they sent a technician from JHB customer care which is the only person who has been able to liase with me and provide feedback and the recomendation was that the car is faulty and unsafe and it cannot be on the road hene they gave us a courtesy car and that we had to fight for inoder to get one. see the report bellow</p> <p><br /> </p> <p><br />TATA Xenon 2.2</p> <p>Vin no: MAT464013ASR00673</p> <p>Odometer reading: 62640 KM</p> <p>CUSTOMER: Ms Phumzile Mbutho (Owner) / Mr Clive Ndlovu (Driver)</p> <p>NOTES/Reasons for Technical Inspection:</p> <p>The customer bought the vehicle 2nd hand from the dealership in May 2016, but has no trust in the</p> <p>vehicle and the dealership anymore. Various repairs have been attempted and vehicle was collected</p> <p>after oil repairs were done on 23/9/2016, but was returned to the dealer on 24/09/2016 with an oil</p> <p>leak still evident. The customer has lodged an MIO complaint and has requested on numerous</p> <p>occasions that the deal be cancelled.</p> <p>REPORT CARRIED OUT BY: Colin Mclaren on 27/09/2016</p> <p>1. Vehicle leaking oil. (Pic No: 1-4)</p> <p>The first leak on the turbo pipe was repaired but is still leaking oil on rear of engine and as</p> <p>seen on photographs the sump is leaking oil and some of the sump bolts are loose.</p> <p>REMEDY: Remove clean and reseal sump and tigthen bolts to specifications</p> <p>RESPONSIBILITY: Extended warranty</p> <p>2. Vehicle overheating. (Pic No: 5)</p> <p>The radiator cap was opened, there was a shortage of water in the radiator and the radiator</p> <p>reservoir was empty.</p> <p>We filled the reservoir and the radiator with water and did a pressure test on the cooling</p> <p>system. No leak was found.</p> <p>Radiator cap also tested correct.</p> <p>2</p> <p>After driving the vehicle for +- 20 to 30 kilometres it was found that the cooling system was</p> <p>building up pressure which results in the water pushing out of the radiator cap and into the</p> <p>reservoir and then pushing the reservoir cap off and forcing the water out, thus resulting in</p> <p>water loss and overheating.</p> <p>This pressure built up is suspected to be as a result of a blown head gasket or faulty cylinder</p> <p>head. Heat gauge will thus go into the red.</p> <p>REMEDY: Cylinder head will have to be removed and pressure tested and head gasket</p> <p>inspected and replaced. Cylinder head to be repaired or replaced according to test results.</p> <p>RESPONSIBILITY: Extended warranty</p> <p>3. Driver side door switch is missing a rubber cover as seen in the photographs attached. (Pic</p> <p>No: 6, 7)</p> <p>REMEDY: Replace door switch.</p> <p>RESPONSIBILITY: Dealer</p> <p>4. Switch needs to be repaired/replaced. It has been incorrectly repaired with a blue foam</p> <p>rubber stuck on the door to push the switch in deeper but this has fallen off. (Pic No: 6, 7)</p> <p>REMEDY: Same as above (3)</p> <p>RESPONSIBILITY: Same as above (3)</p> <p>.</p> <p>5. Vehicles doors were swopped with another bakkies doors with truck mirrors to improve</p> <p>visibility without customer’s consent but have swopped back to original Xenon doors. (Pic</p> <p>No: 8, 9)</p> <p>REMEDY: None required</p> <p>RESPONSIBILITY: Not Applicable (Dealer already repaired)</p> <p>6. Oil filter housing where it bolts onto engine at the bottom corner is broken off and the bolt</p> <p>can be seen on the photograph attached (Pic No: 10).</p> <p>REMEDY: Filter housing will have to be replaced as the corner is broken off.</p> <p>RESPONSIBILITY: Dealer.</p> <p>3</p> <p>7. There is also a noise from behind timing covers and will have to be stripped to inspect and</p> <p>diagnose the noise.</p> <p>REMEDY: Remove timing covers and investigate timing belt and tensioner and pulleys and</p> <p>repair according to findings</p> <p>RESPONSIBILITY: Dealer/ Extended Warranty according to findings</p> <p>8. Engine is misfiring very slightly on idling and when revving a slight diesel knock can be heard,</p> <p>suspect a faulty injector.</p> <p>REMEDY: Injectors will have to be removed and send for test and report and repaired</p> <p>according to results.</p> <p>RESPONSIBILITY: Dealer/Extended Warranty according to test results</p> <p>9. Oil leak on right rear corner of the rocker cover.</p> <p>REMEDY: Will be repaired with replacing of cylinder head.</p> <p>RESPONSIBILITY: Extended warranty with Cylinder Head.</p> <p>10. Top plastic cover on engine is loose and causing a vibrating noise.</p> <p>REMEDY: Secure cover properly</p> <p>RESPONSIBILITY: Dealer</p> <p>11. Radiator is also loose and top bolts and left rubbers are missing as seen in photo. (Pic No: 11,</p> <p>12, 13)</p> <p>REMEDY: Replace rubbers and bolts missing and secure.</p> <p>RESPONSIBILITY: Dealer</p> <p>4</p> <p>CONCLUSION</p> <p>It is my opinion that the items reported in this report can be repaired and in doing so restore the</p> <p>vehicle to specification, taking into account that this vehicle is a pre-owned unit that falls outside of</p> <p>the manufacturer’s warranty parameters. Warranty on this vehicle expired in 2014 and customer</p> <p>has advised that he was sold an extended warranty / policy therefore recommendation is made in</p> <p>this report to claim from that policy should the parameters allow.</p> <p>Kind Regards</p>
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