LW
Llewelyn W
Active since Nov 2013
24
Reviews
0
Industries
Reviews
24 reviews4 months ago
Upgrade not authorised
Hotel California song lyrics says, “you can check out anytime you like but you can never leave” That refers to VODACOM Contracts. You cannot cancel at a branch only on 082195. But if you call is not handled by consultant, and you just follow voice prompts, cancellation will not be processed. Another way they keep you contracted is to carry out an upgrade without your permission. On 30 November COMRT TECHNOLOGIES carried out an upgrade on one of my accounts, without my consent. Hence my account instalment never came down. They probably called while I was in church. Was patiently waiting for my two contracts to end December 2025, but VODACOM are making sure I never leave. Now I am waiting for the ******* upgrade to be reversed and notice of cancellation to be implemented on both accounts. It is difficult to remain composed when you are confronted at every turn with ********* staff who have no intention of seeing you free of them.
224 replies
15 months ago
Slap dash service with little pride and enthusiasm
Ladies and gentlemen, what is the problem with franchise dealers today. Their lack of interest in ensuring that services are carried out promptly and with some enthusiasm is missing. Don’t expect return phone calls unless you have left numerous messages. My Jeep Renegade had a 135 000 km service. The computer was not reset, so it still shows that a service is due. My driver side electric window needs a replacement mechanism and the part is on order. However, after they stripped everything and put it back again, the door looks disgusting. I decided to leave as is, I am hoping they will fix this when the new part comes. The bottom lines is simply, they are not experienced enough to offer high levels of service. Why? Because they don’t care but they know how to charge. My contact is Celine Williams
0 replies
17 months ago
New account not worth it.
Please do not open an account with this company. They have no idea how to capture a residential address so when your order is delivered, you cannot be found. Before the new account was vetted the parcel was already on its way to me. Once the parcel arrived they still harassed me everyday for bank statements etc. Remember they can't verify income from Bank Statements and you need a payslip. Since I retired I have never received a payslip. I submitted by dissatisfaction to their complaints department but instead of dealing with the issues they forwarded phone numbers for me to call. In good faith I made a payment on receipt of the goods. In view Home Choice seems to be an amateur online company I have decided to settle the account in full. P.S. I only opened an account to assist the young online consultant with some business.
53 replies
38 months ago
Difficulty to fica a 94 year old client.
I am having problems in getting my elderly mother fica'd. She is 94 years old and no longer mobile. I have a general power of attorney on all her accounts but this seems to be meaningless. She resides in Bellville Cape Town and I reside in Umhlanga Rocks KZN. My local branch said it would be ok to email her identity document and proof of residential address to ficahelp@absa.co.za. I did this and after 2 weeks they sent my mother an sms to say that an email to her was “Undelivered”. This is crazy as she has never had an email address or smart phone. There seems to be a reluctance on ABSA’s part to send a consultant from their Brakenfell branch to her home and help her with this matter. Please can you assist me with a way forward to help my mother. Much appreciated. ABSA call centres offered very little help in this matter. (Probably due to load shedding)
53 replies
43 months ago
Bank keeps funds paid to a closed account.
On the 27 August 2022 I paid some funds into a Capitec Savings account for a family member. This was done from my Nedbank current account. Unfortunately the Capitec account had been closed for some time by the family member. So obviously the funds were not received by my family member. On phoning Capitec I was told the funds would bounce back within a couple of days. This never happened. I cannot get anyone at Capitec to show any interest in my problem. Once again a major financial institution refuses to do the right thing and return the money.
133 replies
44 months ago
Contact Centre Illusions
Never thought I would reach the point of closing my accounts with Nedbank, but I am at that point. I was a staff member for 25 years and now I have to endure this shocking service. Ten days ago I inadvertently paid money into a closed Capitec account. I assumed it would bounce back into my current account after a few days. This did not happen so I called the Contact Centre. They said I need to complete a recall form. This was emailed to me. I was not able to open the attachment. Was informed to call at a Branch and get them to download the form. I made an appointment on the Nedbank app to go to their Durban North Branch. Appointment was confirmed, however on arriving there I was told by security the Branch was offline and could not enter. So I could not inform the Banker that I was outside. So today I made another online appointment, which was confirmed, at La Lucia Branch. This was confirmed and when I was on my way, I even received a reminder SMS. On arriving there, the security outside the Branch informed me the Branch was closed for renovations and staff were training. So how can appointment be confirmed and nothing happens? I have wasted petrol and time. I am still nowhere near resolving my problem. The contact centre is merely a security setup to protect staff from client interaction, hoping that the query or client will go away. What a pathetic Bank.
0 replies
46 months ago
Chronic medication disaster
What a useless supplier of chronic medication. Due to some pressure from my medical aid we were encouraged to use this pharmacy as saving to them and to the patients. Having gone this route and explaining to the chronic consultant I have 4 days meds left they urgently attended to my request. Received SMS on Friday to say medication would be delivered by courier and supplied tracking number. The medication was not delivered. On following up today I was informed that SMS’s received on a Friday are only applicable for the Monday. Bearing in mind my last tablets were taken on Friday. Now we are in the 3rd day of no medication and still no delivery. I can look through the window and see Dis-Chem where I normally get my meds and now have to wait for FedEx to come from Gauteng to KZN. What a ridiculous arrangement. I am switching back to Dis-Chem and not going through this stress again.
134 replies
57 months ago
Don’t die yet with SAFRICAN Funeral Policy
I had an Funeral policy with SAFRICAN Insurance Company. When I retired from my Employer in 2017, I opted for the policy to be paid up, and completed an application form for a paid up certificate to be issued. To date this has not been received. I am chronically ill and trying to get my will up to date to include this funeral policy, so my family who reside overseas, will know what is going on. I get no response to my emails for which should be a simple matter. I provided all the proof of the existence of the policy, and resent the previous application form for a paid up certificate. There has been no attempt to resolve this for me or even acknowledge my email. Disgusting service.
53 replies
59 months ago
Jeep Renegade held hostage due to admin issue
This refers to the Kia Multi-franchise Dealership in Meridian Drive Umhlanga. My Jeep Renegade was dropped off 26 May 2021 for forwarding to Clark and Kent to prepare vehicle for preparation to remove some corrosion on the inside bonnet. This was to be done under warranty claim with FCA South Africa Pty Ltd. Unbeknown to me the panel beaters were unable to complete the work as the claim had not been loaded on the computer system at Kia. So everything went quite and every time I query this with both Kia Umhlanga and FCA they respond that the claim has not been loaded. So my Jeep is been held hostage due to their Admin glitch. This is totally unacceptable as I require transport. I am very ill at the moment and rely on public transport to get to Doctors and Hospital. I was due to go to the Drakensberg this weekend but will have to cancel and forfeit my deposits, as the work on my Jeep will not be completed. I asked Riveshen from the Dealership if they could give me a courtesy car for a few days until my Jeep is ready. Their Customer Service department declined. This is unacceptable and the attitude displayed by both Kia Umhlanga and FCA customer service leaves much to be desired. Customers beware when dealing with these entities especially if you own a non Kia product.
0 replies
59 months ago
JEEP WARRANTY CLAIM
WARNING TO ALL JEEP OWNERS Please be aware should you have any warranty claim regarding the paint work on the body or hinges etc, whether it be corrosion or anything else, you will not enjoy any kind of service. Their is a reluctance from Jeep to honour warranty claims because it is time consuming and often needs approval from Italy. Of course it involves a lot of paperwork, photoshoot’s of the car and lots of signatures. I started the process 8months ago and finally the day came to book the car in for the warranty claim to be carried out. However after 2 weeks the work is still not completed by the Panel Beater, as every step of the way has to documented, photographed and further approval must be obtained. Head Office require the forensic evidence before moving forward. So I have been struggling with no transport for 2 weeks, and unfortunately fell very ill in the last weeks and had to rely on taxis to get me to Hospital. What complicates the matter for Jeep Owners is that we don’t really have “Parents” and are an add on at Multi Franchise Dealers.
0 replies
Review Distribution
5 Star
4 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (20.833333333333332%)
1 Star
15 (62.5%)