CM
candice M
Active since Jul 2012
7
Reviews
0
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Reviews
7 reviews87 months ago
Dotsure - For peace of mind with your canine family :-)
I had the pleasure of dealing with Charlie . He assisted me with detailed information on the pet medical aid and was extremely friendly and knowledgeable. I would recommend Dotsure to my friends and family purely because of the excellent service and after care and I've only been with them since the 01/02/2019. Charlie you are amazing!!!
105 replies
91 months ago
FNB.... How CAN'T we help you !
I am utterly disgusted at the poor service from FNB.. both my husband and I bank with FNB personally and for our business . We have never had any issues until we applied for a Home Loan in August this year. Aside from the fact that it took 2 full months to get all the paper work done with their incompetent attorneys (Tomlinson,Mnguni and James) I am now struggling to get our interest rate and monthly premiums calculated correctly. I sent an email on the 22/10/2018 to Tidimalo Sekwele and Jean Farmer to query this , A follow up was sent on the 30/10/2018 to the same people and still no feedback. I also sent my enquiry to ********** on the 30/10/2018 and still no response?? What is going on at FNB ?? Can someone contact me urgently or these posts will continue.
105 replies
91 months ago
Disappointed Loyal Customer!!
I have been a loyal client at King Price for the past 5 years and never have i experienced such shoddy service to say the least. On the 26/08/2018 i received a letter from King Price advising me of the imminent increase in October 2018. I had a few changes to make to my policy so i decided to call them a day later (on the 27/08/2018) to advise them of this. I called and removed 1 x household contents to be effective 01/09/2018 which decreased my premium to R762.83 at the same time i requested that the night time parking for my vehicle be changed also effective 01/09/2018 , i was informed by the agent assisting me that he was unable to make future dated changes for the parking and that i should call back in September. I called back on the 04/09/2018 and changed the night time parking and my premium further decreased to R749.96. I clearly asked the agent to confirm if this would be my premium moving forward and confirmed it would be , he also advised me of a credit that is reflecting on my account due to the changes that were made. At no point did he inform me that the increase will still be in effect even after i probed . Funny thing is King Price debited the correct premium at the end of September but applied the increase in October with no prior notice I called their call centre on Saturday 27/10/2018 and was assisted the agent informed me that she can see that there is an error with my policy she would escalate to IT and provide feedback by Monday (29/10/2018) , Monday came and no feedback was received. I received a call on Tuesday to state that IT is still working on my enquiry. On Wednesday i received a call from the same agent informing me that the charges were correct. I challenged this as according to the call recordings this is not what i was informed. I asked for the calls to be listened to by a manager and for feedback by close of business yesterday (31/10/2018) I was immediately informed that it takes 48 hours to retrieve the calls , i informed the consultant that if i did not receive feedback by close of business on the 31/10/2018 i would be posting my complaimt on Hello Peter... still no feedback received!!!
105 replies
101 months ago
Workshop with no experience!!!
On the 22/09/2017 i sent my vehicle in to be serviced at the Umhlanga branch. The mechanic opened out my tyres in order to check my braking system, they informed me that my brake pads need to be replaced. On the 03/10/2017 my husband noticed that 3 of the lock nuts that hold the tyre in place were loose (driver side front tyre). He tightened 2 of the nuts and discovered that 1 was cross threaded, due to this he was unable to open/ tighten it. I called the workshop on the 04/10/2017 to complain and i spoke to Rodney he requested that i bring the car in but i was unable to on the day as i had just gone back to work after a period of leave. I requested that the manager (Adrian) call me back to date i have not received a call. Unfortunately i was unable to go to the delearship due to work constraints. On the 28/10/2017 i had new tyres put in and when they opened the nut that was cross threaded it broke off. My husband and I went to the dealership on the same day (28/10/2017) as it was not far away and we spoke to a very helpful salesman James, unfortunately he could not assist as the workshop was closed and advised us to contact the workshop when they reopened. I went on holiday to Mozambique and was unfortunately unable to resolve the issue immediately. I called again on the 04/12/2017 and spoke to Armstrong and informed him of my issue he promised that the manager would give me a call back and still to date no calls. I am an extremely busy professional and i do not have time to chase the incompetent managers. I need the stud replaced immediately. I also want to mention that fact that i drove around for a few days with a loose tyre which could have cost me my life had the tyre came loose whilst i was driving on the freeway. If i do not receive a response today I will be contacting my lawyer.
0 replies
114 months ago
DO NOT PURCHASE CLOUND NINE HAIR IRONS!!!
<p>I purchased a cloud nine thin hair iron in March 2015. In the beginning of November i started experiencing problems with the iron, the iron was not heating up and made a continous beeping sound. I contacted a lady by the name of Sharon Herringer (details were obtained from the cloud nine website - repairs and returns policy option) on the 02/11/2016. She emailed me the returns form and confirmed telephonically (on a recorded call) that provided i have the proof of purchase the iron would be replaced as it is within the 2 year warranty. I emailed her all relevant documents on the 07/11/2016 and she confirmed receipt of the email. She did not contact me to provide feedback. I called her on the 21/11 to follow up and she said they did not have stock of the iron therefore they did not collect my iron, all this time nobody bothered to let me know. She said she call me the next day to provide feedback , this was never done. I called back on the 23/11 only to be told that my iron would be repaired and not replaced as it is past the 1 year period . I disputed this as this is not stated on the website and it was definately not what Sharon initially confimred. Sharon asked me to forward a complaint to her with an excerpt from the website and i did this on the 23/11/2016. She informed me it would take 24 hours to get back to me, today is the 30/11 and I have not heard back from Sharon. I tried calling twice this morning only to be cut off, this is disgusting to say the least. To have a well known product become faulty only after 18 months is ridiculous. I want a resolution to my complaint asap .</p>
0 replies
124 months ago
PATHETIC SERVICE TO SAY THE LEAST
My husband took a cellphone contract from Telkom mobile in the Gateway shopping mall on the 02/01/2014, we did not want to upgrade the contract and completed a cancellation form on the 15/12/2015 at the Telkom in phoenix plaza in order to cancel the contract. We are still waiting for the contract to be cancelled and nobody has been in contact with us since. Apparently someone from their retentions department has to call my husband to confirm the cancellation. In addition to this Telkom claims that my husband took another contract in September 2015 and cancelled it they are now debiting him for cancellation costs, we have never taken another contract. They debited my husband twice for a total sum of R5900.00, we had the debits reversed but my husband had to take off work to do this and he was billed for reversing the debits. We laid so many complaints with them but it falls on deaf ears and every time you contact the call centre you wait for an hour at a time trying to explain and get answers... I am going to sue Telkom as they handed my husband over to debt collectors who call and harass him at work and they want to blacklist him for money that he does not owe.
75 replies
135 months ago
Pathetic service.....
My mum is a chronic patient and a member of Bonitas medical aid, she was admitted to hospital and discharged on the 06/03 (Friday), her new prescription and a letter of motivation was sent to Bonitas chronic department on the following Monday (09/03) at 11.03 am. I called in before sending the script and I spoke to Clement who was helpful at the time I expressed how urgent this is as she only had 7 days supply of medication and she couldn't skip a dose. I called in today 4 days later (leaving aside Monday) and I speak to Carol-anne in the chronic dept full of attitude that first tells me thay haven't received the script, when I insist she checks again and says oh yes we have received it but it is with the pharmacist and they have a queue to work with, expressing the urgency again as my mum has a minor stroke and the medication is to control her diabetes, her current glucose readings are 18-25 without the medication....I asked carol-anne to fast track the script and she tells me she can't the pharmacists have a schedule, I refuse to believe that a medical cannot assist a member based on the urgency ..I myself work for a medical and this is not the level of service we provide.
77 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (57.142857142857146%)
1 Star
2 (28.571428571428573%)