Rethie N

Even the national regulator can't help

<p>We were not happy with the initial service and quality of the work when AGA initially installed our windows. However, since we are not professionals in the field of window installation and after getting the AGA team back to fix obvious problems, we had no choice but to accept the work (and struggled for more than a month to get the correct invoice).</p> <p>After our window eventually fell out (frame and all), we tried to get quotes for insurance. One company refused to quote or even “get near” our windows, saying the initial installation work done by AGA is “shoddy and downright dangerous”. They even advised that we take the matter up with The Association of Architectural Aluminium Manufacturers of South Africa (AAAMSA). <br /> <br />The representative from AAAMSA came out to look at AGA’s original work and called it “shocking”. AAAMSA liaised with AGA. The AAAMSA representative told us, among other things, that simply the fact that wind and rain come in between the wall and frame, was against the law and AGA’s work therefore not up to standard.</p> <p>AGA, however, refused to take responsibility, saying the installation was completely up to industry standard and in no way illegal. The AAAMSA rep advised that we consider litigation.</p> <p>As the Afrikaans saying goes: "Goedkoop is duurkoop". You will end up spending more if you opt for this level of workmanship.</p> <p> </p>