AG
Atlantic Glass & Aluminium
Unclaimed Business
AG
Atlantic Glass & Aluminium
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Phillicia M
1 reviews | Active since Jan 2020
22 Nov 2025, 11:09
Lack of professionalism and accountability for shoddy workmanship
Installed windows and doors and I was so excited closed off my patio. As soon as it started raining.2 weeks later the rain poured through. Obey came out and said his team rushed and didn't seal properly. They stained my new tiles with silicon. 2 months later the rain is still pouring through. He doesn't answer my calls now and Im stuck after R35000 this is the.gaurantee he promised. They keep coming back and put silicon but that's not fixing the problem. He gave me 2 year guarantee and my furniture is damaged with thr rain pouring in!!! He won't respond to my messages or calls.
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Phillicia M
1 reviews | Active since Jan 2020
22 Nov 2025, 11:09
Lack of professionalism and accountability for shoddy workmanship
Installed windows and doors and I was so excited closed off my patio. As soon as it started raining.2 weeks later the rain poured through. Obey came out and said his team rushed and didn't seal properly. They stained my new tiles with silicon. 2 months later the rain is still pouring through. He doesn't answer my calls now and Im stuck after R35000 this is the.gaurantee he promised. They keep coming back and put silicon but that's not fixing the problem. He gave me 2 year guarantee and my furniture is damaged with thr rain pouring in!!! He won't respond to my messages or calls.
0
Replies (0)RN
Rethie N
1 reviews | Active since Jan 2020
12 Oct 2016, 08:23
Even the national regulator can't help
<p>We were not happy with the initial service and quality of the work when AGA initially installed our windows. However, since we are not professionals in the field of window installation and after getting the AGA team back to fix obvious problems, we had no choice but to accept the work (and struggled for more than a month to get the correct invoice).</p> <p>After our window eventually fell out (frame and all), we tried to get quotes for insurance. One company refused to quote or even “get near” our windows, saying the initial installation work done by AGA is “shoddy and downright dangerous”. They even advised that we take the matter up with The Association of Architectural Aluminium Manufacturers of South Africa (AAAMSA). <br /> <br />The representative from AAAMSA came out to look at AGA’s original work and called it “shocking”. AAAMSA liaised with AGA. The AAAMSA representative told us, among other things, that simply the fact that wind and rain come in between the wall and frame, was against the law and AGA’s work therefore not up to standard.</p> <p>AGA, however, refused to take responsibility, saying the installation was completely up to industry standard and in no way illegal. The AAAMSA rep advised that we consider litigation.</p> <p>As the Afrikaans saying goes: "Goedkoop is duurkoop". You will end up spending more if you opt for this level of workmanship.</p> <p> </p>
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Rethie N
1 reviews | Active since Jan 2020
12 Oct 2016, 08:23
Even the national regulator can't help
<p>We were not happy with the initial service and quality of the work when AGA initially installed our windows. However, since we are not professionals in the field of window installation and after getting the AGA team back to fix obvious problems, we had no choice but to accept the work (and struggled for more than a month to get the correct invoice).</p> <p>After our window eventually fell out (frame and all), we tried to get quotes for insurance. One company refused to quote or even “get near” our windows, saying the initial installation work done by AGA is “shoddy and downright dangerous”. They even advised that we take the matter up with The Association of Architectural Aluminium Manufacturers of South Africa (AAAMSA). <br /> <br />The representative from AAAMSA came out to look at AGA’s original work and called it “shocking”. AAAMSA liaised with AGA. The AAAMSA representative told us, among other things, that simply the fact that wind and rain come in between the wall and frame, was against the law and AGA’s work therefore not up to standard.</p> <p>AGA, however, refused to take responsibility, saying the installation was completely up to industry standard and in no way illegal. The AAAMSA rep advised that we consider litigation.</p> <p>As the Afrikaans saying goes: "Goedkoop is duurkoop". You will end up spending more if you opt for this level of workmanship.</p> <p> </p>
0
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marcella D
1 reviews | Active since Jan 2020
10 Oct 2016, 14:15
Atlantic Glass & Aluminium Cape Town
<p>Hi there </p> <p>Would just like to inform with regards to Atlantic Glass & Aluminuim. There was a review in May with regards to our company having the same trade name. Would just like to ensure that it was in P.E . We are to different owned companies and we strive to serve excellence. And always ensuring satisfaction. </p>
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marcella D
1 reviews | Active since Jan 2020
10 Oct 2016, 14:15
Atlantic Glass & Aluminium Cape Town
<p>Hi there </p> <p>Would just like to inform with regards to Atlantic Glass & Aluminuim. There was a review in May with regards to our company having the same trade name. Would just like to ensure that it was in P.E . We are to different owned companies and we strive to serve excellence. And always ensuring satisfaction. </p>
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Sept 2016, 18:23
Excellent job & fantastic service!!
<p>What a wonderful experience dealing with Atlantic Glass & Aluminium and one of their subsidiaries, Alu-Glaze. A big thank you to Kevin, Derrick and Anton for the excellent service.</p> <p>The quality of workmanship is top class! I am most impressed with the mirrors that you installed in my home.</p> <p>Thanks for your friendly disposition, your professionalism and your attention to detail, it truly is appreciated.</p> <p>Regards, Mandy Myburgh</p>
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Anonymous
1 reviews | Active since Jan 2020
29 Sept 2016, 18:23
Excellent job & fantastic service!!
<p>What a wonderful experience dealing with Atlantic Glass & Aluminium and one of their subsidiaries, Alu-Glaze. A big thank you to Kevin, Derrick and Anton for the excellent service.</p> <p>The quality of workmanship is top class! I am most impressed with the mirrors that you installed in my home.</p> <p>Thanks for your friendly disposition, your professionalism and your attention to detail, it truly is appreciated.</p> <p>Regards, Mandy Myburgh</p>
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Tom M
1 reviews | Active since Jan 2020
26 Jan 2016, 13:15
Poor after sales service
We had extensive aluminium stack doors, windows, normal doors installed by AGA in 2010. We requested a number of times for these doors to be serviced in 2011, 2012, 2013. The services were initially prompt, but thereafter slowed down to ultimately in 2015. In 2015 one of our stack doors would not close as a dead bolt had broken. We contacted AGA and were then referred to Panamera (Denzel) as their appointed service agents. Panamera arrived, replaced a dead bolt then proceeded to spray lubricant on all hinges leaving drips or oil on door frames. After attempting to charge an exorbitant fee of R3000 for this minor repair, we settled on R1500. Needless to say the same door supposedly repaired is in a worse condition, rivots came apart and we now cannot close the door. We contacted AGA and after 6 weeks of request, Frikkie eventually came out to inspect. He informed my son that there was nothing wrong with the door and left. THE DOOR STILL DOES NOT CLOSE!!
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Tom M
1 reviews | Active since Jan 2020
26 Jan 2016, 13:15
Poor after sales service
We had extensive aluminium stack doors, windows, normal doors installed by AGA in 2010. We requested a number of times for these doors to be serviced in 2011, 2012, 2013. The services were initially prompt, but thereafter slowed down to ultimately in 2015. In 2015 one of our stack doors would not close as a dead bolt had broken. We contacted AGA and were then referred to Panamera (Denzel) as their appointed service agents. Panamera arrived, replaced a dead bolt then proceeded to spray lubricant on all hinges leaving drips or oil on door frames. After attempting to charge an exorbitant fee of R3000 for this minor repair, we settled on R1500. Needless to say the same door supposedly repaired is in a worse condition, rivots came apart and we now cannot close the door. We contacted AGA and after 6 weeks of request, Frikkie eventually came out to inspect. He informed my son that there was nothing wrong with the door and left. THE DOOR STILL DOES NOT CLOSE!!
0
Replies (0)nM
noluvuyo M
1 reviews | Active since Jan 2020
18 Apr 2015, 20:08
Shocking Service from Atlantic Glass & Aluminuim
On 4/03/15, I placed an order for a sandblasted solid glass door with AG&L. I was informed that the door would be delivered and fitted within 2 weeks from date of order. I paid for the door in full on order.<br> 3 weeks later, no feedback, no door. I called on AG&L to follow-up, only to be presented with a door that was not to my specification. Jody Waters, who had originally served me, denied even receiving these specifics of the order. Upon investigation, his order book confirmed my order as to my specs. He did not even have the decency to apologise for his error! I was promised AGAIN that the correct door would be delivered & fitted on Wednesday 8/04/15. THIS DELIVERY DID NOT OCCUR!! On the 10/04/15, I received a call from a Chris at AG&L, asking me if they could come and deliver on this day @11am. This door was delivered NOT FITTED after 12 noon that day. TOTALLY against the fully paid for specification - to deliver AND FIT!! I escalated to the owner/manager Basil van Eck, left 6 messages for him with Doreen & Lorraine, and none were ever returned and my matter was never attended to. The door is laying on it's side in my passage! Jody even denies I had paid for supply AND fitting!
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noluvuyo M
1 reviews | Active since Jan 2020
18 Apr 2015, 20:08
Shocking Service from Atlantic Glass & Aluminuim
On 4/03/15, I placed an order for a sandblasted solid glass door with AG&L. I was informed that the door would be delivered and fitted within 2 weeks from date of order. I paid for the door in full on order.<br> 3 weeks later, no feedback, no door. I called on AG&L to follow-up, only to be presented with a door that was not to my specification. Jody Waters, who had originally served me, denied even receiving these specifics of the order. Upon investigation, his order book confirmed my order as to my specs. He did not even have the decency to apologise for his error! I was promised AGAIN that the correct door would be delivered & fitted on Wednesday 8/04/15. THIS DELIVERY DID NOT OCCUR!! On the 10/04/15, I received a call from a Chris at AG&L, asking me if they could come and deliver on this day @11am. This door was delivered NOT FITTED after 12 noon that day. TOTALLY against the fully paid for specification - to deliver AND FIT!! I escalated to the owner/manager Basil van Eck, left 6 messages for him with Doreen & Lorraine, and none were ever returned and my matter was never attended to. The door is laying on it's side in my passage! Jody even denies I had paid for supply AND fitting!
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