PM
Phillicia M
Active since Mar 2009
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Charging Customers for Services Not Provided
Last night, a consultant contacted me to inform me that I have the option of either having my current router collected or being billed. I was taken aback by this and informed him that I would need to reevaluate my services, as I have been a loyal customer for five years and have consistently paid a premium of R1450-00 per month without complaints. I was not provided with any prior notification; the next morning, I received a courier notification informing me that the router would be collected. I had not canceled my service, and as it stands, I will continue to be charged for the service for 6 more weeks, but I am unable to use it in the absence of a router. Is it not reasonable to anticipate that your equipment will be collected at least a few days in advance, allowing me to make alternative arrangements? I have since received acknowledgement from customer support that my cancellation is accepted and will be billed till end of April!!
0 replies
5 months ago
Shoddy work lack of accountability!!!!
This contractor installed windows and alluminium doors for me closing off the patio, What started as a great project has now turned very ugly. Two weeks after the installation the rain poured through into my dining room damaging my persian rug. OBey came out and put silicon everywhere in the process messed brand new tiles with the silicon and left ugly streaks inside and outside. He has been back a few times each time just sealing with silicone. The rain continues to pour through I send him pictures and he promised 2 years gaurantee but its not even been 2 months since the installation. He now wont answer my calls and Im stuck after paying R35000 for this project with a leaking structure!!
0 replies
5 months ago
Lack of professionalism and accountability for shoddy workmanship
Installed windows and doors and I was so excited closed off my patio. As soon as it started raining.2 weeks later the rain poured through. Obey came out and said his team rushed and didn't seal properly. They stained my new tiles with silicon. 2 months later the rain is still pouring through. He doesn't answer my calls now and Im stuck after R35000 this is the.gaurantee he promised. They keep coming back and put silicon but that's not fixing the problem. He gave me 2 year guarantee and my furniture is damaged with thr rain pouring in!!! He won't respond to my messages or calls.
0 replies
14 months ago
Postbank staff dismisses senior citizen needing oxygen!
Today we took my 76 year old mum that is oxygen dependent and in a wheelchair to Shoprite Checkers in Randburg Square. We went straight from her hospital appointment she takes her tubes with to use the oxygen at the hospital. we arrived and asked the security guard if she can be attended to, they said no everyone must follow the queues. She had to choice but to wait as she is house bound and rarely leaves the house due to requiring oxygen. We dont have a portable tank we explained numerous times to the security and the ladies from Postbank who didnt even blink at the dire situation. We waited in line for 4 hours, as we get to the front of the line, another customer comes in with oxygen and they let him walk to the front of the line!!! Naturally we were livid, and asked for answers. The security was rude and dismissive that my mum is not on oxygen even though we showed them her tubes she carries around. Is this how you treat senior citizens and people that are frail and require a bit of empathy. This was shocking they allowed the young people in as first priority over the older people all sitting quietly waiting to be attended to while the security guard and the Postbank staff laughed and made fun of these situations. We have photos of this situation and will be sharing on social media as the dismissive and arrogant behaviour of people who should be serving the country is beyond revolting.
0 replies
22 months ago
Frustrating and disappointing service
I have been a loyal customer of this insurer and turn down every call I get for alternate providers because I have felt they are a good business that takes care of their customers. Like all insurers, the test is when it comes to a claim. My son had an accident he is on my policy, not major damage but a frustration nonetheless. I called and lodged the claim, I took the car to their preferred supplier who refused for me to bring the car in to drop off unless it's between 7.30 am and 4 pm M-F no flexibility at all which I reported to the insurer with a comment there is nothing they can do! My son works in Boksburg he gets to work at 6.30 am and gets home at 7 pm how do they suppose we do that? I got an alternate provider who can do this in half the time frame, but now I have been chasing King Price to finalize the process. I emailed and called numerous times, and got told it's approved and that will get a form by the close of business today well I'm still waiting. Premiums go off promptly so why is the customer service so appalling? This is a frustrating and stressful period made worse by an insurer who just doesn't seem to care. Consultants lack knowledge on how to support customers, I spoke to 3 consultants after sending the quotes and emailed and no one asked for the photos until the 4th call I was asked to send them in!! This affects our livelihood. So if the call center and emailing individuals don't work, what does a customer do?
159 replies
27 months ago
Shocking service and attitude!
This contractor did some electrical work on my property two months ago. He replaced light fittings of which the one was hanging by a thread, I sent him pictures to show him the fitting was hanging, he said its not an issue just need to be pushed back up. 3 weeks later and I'm still waiting for this to be resolved, no follow-up since then. I had plug points replaced and bits and pieces done by this contractor which is now very concerning. My next stop will be calling the call center for Independent contractors and also contacting the electrical conformance board and sending them the pictures of the work that has been done.
0 replies
27 months ago
Poor attitude, shocking after sale services!
I got referred to this contractor via the call center for Independent Service Providers to do maintenance and repairs at my home. The contractor made promises of a 6 month workmanship guarantee when he took the job, he did work on my chimney and roof, and two months later when I asked him to come and fix the leak on the roof down my chimney, there were constant excuses. I need to wait for him to get another contract in my area for him to come and fix his handwork. It's now 3 weeks later and despite several contacts to get him to come fix his mess, there are empty promises and no sign of this contractor. I spent around 20k with this contractor and had other issues but this is shocking, to say the least. Next stop is to contact the Call center to report the type of contractors they have on their preferred list.
0 replies
58 months ago
Shocking service from disinterested consultants!
I have been a Webafrica client since 2017 to date. I am moving house and almost a month ago requested a transfer to the new property and asked to please make sure the installation takes place on the 1st July 2021. I work from home so being connected to the wifi is of paramount importance to me. I had Vumatel that helped me on 2 other occassions without any delays or issues. Webafrica chose Metro Fibre which is currently the service provide that is present at the new property. The consultant said he can only come on the 2nd July despite me telling him I have to be connected on the 1st July but he was not willing to assist. I have been on whatsapp discussions with Webafrica for 2 weeks 5 consultants later every single time I have to repeat my problem. Webafrica chose Metro I did not, surely its down to you to communicate with your service provider but it seems Webafrica is not interested in customer satisfaction which makes me think I should reconsider my loyalty to them. This is most frustrating as you cannot speak to consultant over the phone, every one of them just wants to end the chat with very little effort being made.
0 replies
82 months ago
Vodacom fails in service to loyal customers
I have been a loyal client for the past 20 years. My contract ended August 2018, I opted not to upgrade at the time. This year around April a consultant called and i told them the package I was on was too high and was considering moving to another package. The consultant downgraded my package but so low that I have to top up every week for data and airtime even though I had explained my consumption usage to the consultant. I now go into the store and told I can migrate to a higher package but cannot get another device. After 20 years of loyalty to a brand its time to move onto another provider who will value me as a client. The consultant had not even explained this important piece of info on the phone, I never even received an email with the new contract. Extremely disappointed in Vodacom and the service received. I also have an additional wifi router, when these contracts end so will my subscription for your products.
161 replies
128 months ago
Wont exchange item
I made a cash purchase at Miladys Cresta like I usually do, to the value of R1500-00. I was away on business and two weeks later went in to return one item that was not ideal. I had the blouse with the tags on, and the payment receipt but cannot find the actual transaction slip. I was told I can return it after some reluctance but at the price on the system which is R100-00 less that what I paid. I cannot understand why I am being asked to exchange at a lower rate when the price tag shows the original. I was told that nothing can be done. I find this unacceptable. If I go to a builders warehouse, they can find the transaction albeit cash based on the card receipt!
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (35.714285714285715%)
1 Star
9 (64.28571428571429%)