

Postbank SOC Limited
Based on recent customer reviews, Postbank SOC Limited is facing significant customer dissatisfaction, particularly from SASSA grant recipients and pensioners. Customers consistently mention unresolved fraud cases involving cloned cards and unauthorised withdrawals, with a recurring theme of unanswered emails and prolonged delays in reimbursement. Many reviewers describe difficulties reaching the call centre, dropped calls, and unprofessional consultant conduct. A frequent concern is the unavailability of replacement cards and inaccessible branches. Vulnerable customers, including the elderly and disabled, report feeling abandoned while awaiting feedback on critical financial queries.
TrustIndex
2
Based on recent customer reviews, Postbank SOC Limited is facing significant customer dissatisfaction, particularly from SASSA grant recipients and pensioners. Customers consistently mention unresolved fraud cases involving cloned cards and unauthorised withdrawals, with a recurring theme of unanswered emails and prolonged delays in reimbursement. Many reviewers describe difficulties reaching the call centre, dropped calls, and unprofessional consultant conduct. A frequent concern is the unavailability of replacement cards and inaccessible branches. Vulnerable customers, including the elderly and disabled, report feeling abandoned while awaiting feedback on critical financial queries.
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Postbank SOC Limited has a TrustIndex of 2 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. They reply to 28% of negative reviews, typically within 419 hours 21 min. Hellopeter has tracked Postbank SOC Limited across 52 total reviews. How is the TrustIndex calculated? →
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