RS
Rena S
Active since Mar 2022
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Extremely unhappy
Very,very disappointed with my claim handling and outcome.old Mutual finding excuses for rejecting claim. After heavy storms in December,roof sheeting blew away,old mutual says if roof was maintained it would not have happened. Can All roofs that are maintained,withstand heavy storms?? In my 60 years of existence,I have never seen any one removing all the roof cover and replacing plastic or timber. They are quick to sell you a policy without checking age of building .What is one paying premiums every month for and not getting help when needed??
168 replies
10 months ago
Disappointed
Very dissatisfied with King Price.My premium was increased by 52% even though I didn't officially lodge a claim During the heavy rains, an exterior door swelled and broke,so I called the agent and explained the problem.After my call ,I received several emails from them stating that my claim was being processed even though I didn't officially lodge a claim The lady asked me when was the last time the plastic sheeting on the roof was changed which was part of maintenance. We never did nor do I know of anyone who has done so.To change the sheeting,one has to remove all the roof tiles which would be very costly. The damage was caused by water hitting the door from the side of the house and not a leaking roof It worked out cheaper to replace the door ourselves than claim because of the excess of R2000 and I knew the claim would be rejected because of the above King Price was looking for every loophole in order not to pay for a claim When I enquired about the increase,I was informed that it was due to my claim . This was the 1st and only time that I wanted to claim Must a customer pay,but not claim,in order to keep the premium down? An increase in premium of 52%??
53 replies
42 months ago
Misleading and pathetic service
Worst company ever. Stay away. Even supervisor cannot help. Misleading. Call recordings cannot be made available to you
0 replies
49 months ago
Dishonest
David the director , is a thief and liar. Promises never kept and then he does not answer the phone or reply to messages
0 replies
49 months ago
Bad attitude
Most pathetic owners. Refuse to take responsibility for theft while vehicle was in for repairs at their premises. Hide behind biblical sayings
0 replies
Review Distribution
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1 Star
5 (100%)