EL
Ernst L
Active since Oct 2016
8
Reviews
0
Industries
Reviews
8 reviews48 months ago
Do Not Believe All reviews
Take the time and make up your own mind Avanti’s spa pricing model is very competitive in the market , trust me I did the research. From the very start the communication was extremely good. Being a spa buyer for the first time I had many questions to which all were answered professionally – putting my mind at ease. My wife later that evening pointed out the reviews on HelloPeter, which made me extremely skeptical about going ahead with the order. As effective as social media is, in many cases it's from the view point of just the one individual and there is ALWAYS another side to the story. Giving Ernst and his team the benefit of the doubt I emailed through expressing my concerns based on the reviews. I was not too surprised to receive a call from Ernst within the hour, as mentioned earlier – the communication was excellent. He assured me that there was context to each and every complaint and guaranteed me that his work, product and team is both reliable and professional. Needless to say , I proceeded with the order. 16 days later the spa arrived, in toe the Avanti installation team – all smiles and willing to go the extra mile. In fact I was the recipient of the new design and upgraded features . This was a very pleasant surprise. Not sure if this is the new model or package, but nevertheless I am tremendously pleased with the product thus far. I am not stating that the other customers' complaints on this site aren’t valid. My personal experience was very good and I definitely would recommend Avanti Spa to anyone. Take the time and make up your own mind! IN CLOSING…. “Online reviews are less trustworthy than we think” Through many years working in the social media and online space. Society relies so much on online reviews so much that a SINGLE bad review can completely ruin the online reputation of a company. 91% of people trust online reviews as much as personal recommendations – as long as the reviews are authentic. It is well documented that 39% of the reviews are found to be unreliable and 20% of reviews are fake. Thank you Ernst and the team - great JOB DONE!
0 replies
79 months ago
Happy Client
Good Day Mr Zak Gordon Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits. “Hello Peter” has been a great platform for us to resolve client concerns and issues. One of the biggest causes of client dissatisfaction is miscommunication and we will do our utmost to ensure that we resolve your concerns raised. **PS **Your two doors is ready for delivery . Thank you for allowing one of our client service consultant to contact you, and assist in resolving your matter.
0 replies
82 months ago
Avanti
Mr Roukens We do not understand your review. The mail you send us,you were so happy with your Spa. We even replace your Digital screen (R3500) that was 100% when we deliver your Spa free of charge and repair your step that you damage also free free of charge. We normally install our covers with galvanize clips and you ask us for extra Stain Steel clips. Unfortunately the available clips is to small and we offer you discount. We also explain the day you visit the factory that we install the jets on different heights to work your hole back. Our products came out of molds and are all the same level. Please check if your are is leveled. What do we have to do if you refuse to pay the final Amount?
0 replies
99 months ago
Two sides of a story
Hi Louzindre Please tell the whole story. How did you change the original design- How your plumber did not installed a drain -How the Spa overflow -the electrical that trip there after and How Avanti - Spa come out free of charge ,change the element after the flood Free of charge -Do a follow up visit Free off charge A story always have two sides.
0 replies
109 months ago
AVANTI SPA'S BUILDING jACUZZI'S
<p>Just for the record :</p> <p>WE ONLY BUILD SPA'S / JACUZZI'S NOW AT AVANTI SPA'S </p> <p>NO MORE POOLS</p> <p>WE TRY TO EXPAIL IT TO HELLO PETER </p>
0 replies
109 months ago
Warranty
<p>Hi Mr Hochfelden</p> <p>As per our standard warranty ,deliverd with the pool, we do not guarantee the inside of the pool agains stain marks-mistreatment -de colouring-use of borehole water etc. </p> <p>You were not willing to pay for a crane to lift your pool over the wall ,so you ask us to lift the pool over the wall. Be honest we were not the only contractors that lift the concrete panels out .</p> <p>For the diffrent in paving colours , we do not manufactore the paving ,how can we be responsible for the colours?</p> <p>To all other contractors , be carefull for Mr Hochfelden he try to blackmail you ,if you not willing to bend your business rules</p>
0 replies
115 months ago
Not on sysstem
<p>Hi Sanmarie Kleynhans ,you are not on our system.Do you have the right company ?</p> <p>We always do our best to assist even if you no one of our clients.</p>
0 replies
116 months ago
Spas Only
<p>We just want to inform all our loyal customers that we have sold our pool division to Ocean Pools.</p> <p>We will only focus on Spas and Baths in the future</p> <p>Thank you for your support</p>
0 replies
Review Distribution
5 Star
8 (100%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
0 (0%)