Active since Oct 2016
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3 reviews35 months ago
Hotels.com is not recommended.
Booked hotel with a local hotel. Contacted the owner after booking and payment. Hotel owner informed me that there was no availability and requested i cancel my booking, which due to hotels.com terms my payment would be non refundable. There is no contact for hotels.com. i requested the owner cancel the booking from their side. The owner wrote a email to hotels.com. which has been ignored for over a month. With no reply from hotels.com. basically i would never recommend hotels.com. no customer service. No means of recourse. Inaccurate booking availability info.
0 replies
62 months ago
Vodacom internet connectivity poor and tech support slow.
My fibre internet connection has been on and off since it was installed, Now been off for two days.. Contacted Vodacom. The call centre refused to do anything but said it takes a further 48hrs to enlist an agent to help. I had better connectivity with my Telkom ADSL line and frankly, the speed difference is minor.
168 replies
115 months ago
Forex Funds transferred to closed FNB Namibia account not returned to senders account
<p>I requested funds to be transferred from my FNB SA account to my FNB Namibia account, on the 6/10/16 I received a payment confirmation for Forex ref no. R016KC76Q0. When I went to draw the funds for travel payments I was informed that the savings account was closed. I was never informed of the closing. I was told by the teller that the funds would be automatically sent back to my SA account. As of today the 21/10/16 I have not received the funds back. I have called the Forex dept. On the 8th to follow up and was informed to call again in 5 working days time as it would take that time for the funds to return. I called on the 14th and the consultant could not track the funds! I opened a case on the 17th FXC16KS005 to try track the funds as was told by the dept. Manager that it would be expedited and would be solved within the week.. it now a week later no funds returned. In the meantime I have gone into my overdraft and I am incurring interest charges on the overdraft which I would not have had to use had the funds been returned by the 16th. Not to mention the international phone calls to get little results? </p> <p> </p> <p>I have also asked my private banker to intervene on the 8th. She had sent me an email that she has escalated the matter, I have not seen the results of that escalation as yet. </p> <p> </p> <p>What frustrates me is the lack of feedback and obviously the length of time this is taking, I have been patient and understanding up to this point but I feel there is little interest in sorting this out. </p> <p> </p> <p>I move close to a million rand a year through my accounts and FNB makes a good business out of me by way of bank charges and commissions. I feel I should better service for my fees.</p>
105 replies
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