Active since Oct 2016
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2 reviews112 months ago
Fault Reporting Out of Service!!!
<p>Letter to Telkom Complaints department - (if they had one)</p> <p>Firstly it has been the most frustrating experience trying to report a fault to Telkom for my ADSL/ telephone line.</p> <p>I spent 30 min on your website and kept being redirected back to the same page with the helpful looking picture of a lady with a headset (more's the pity you cannot contact her).</p> <p>When I tried to report the fault using your automated fault reporting system, I was told there was already a fault reported AND I could not report another!!!</p> <p>The reference number I was given referred to a fault that was logged in July last year!!! Which had been fixed, but never closed.</p> <p>Then the battle to find someone to speak to, began……a further 30minutes looking for a contact number (an actual person to speak to about it), I then encountered the automated telephone fault reporting and received the same message on my phone (fault already reported).</p> <p>Finally on hellkom.co.za site I found the 10210 number – fault reporting number on 10212 was out of service!!</p> <p>At 4:20 pm today I got hold of Ivan on 10210 who helped me clear the old fault and log a new one, he gave me this email address so I could send you my complaint.</p> <p>I will also be posting this on Hello Peter and any other social media site I can find.</p> <p> Kindly respond with your plan of action to correct these issues for future – suggest you allow the automated fault reporting mechanism accept more than one fault at a time OR figure out a way to clear the old faults so they don’t prevent new faults from being reported!</p> <p> My ADSL line and telephone have been out of order since yesterday lunchtime, there was a man working on the physical lines on the pole at our neighbor before we lost connection.</p> <p>The router says the line is disconnected. We are able to connect to the modem via wi-fi, but have no internet access. The telephone line is also not working.</p> <p>I work from home and this has had a big impact on my productivity.</p> <p>Should my internet and phone connectivity not be restored ASAP I will not be liable for the payment for these services starting from yesterday lunchtime.</p> <p>Thanks in advance for your attention to this matter.</p>
56 replies
115 months ago
STW Fake or not?
<p>After receiving an email from this company I Googled them as I had some issues with the information in the email, what I found was a review entitled FRAUDS!!! on hellopeter, but when I logged in and searched for this company they have a 4 star review! </p> <p>I just got an email from STW and they reference this site http://www.jobmarketers.com/ but when you look at the pics of the call centres there are no people in them! is this a fake site? what about the co. registration? also fake? at the moment they have a 4 star rating on hellopeter, which I find very strange- a different offer to franchise for them. But when they referenced Admin experience in my CV I found it strange as I am listed on SA job portals, but nowhere does Admin experience appear in my CV!-</p> <p>If someone could please verify that this is actually a real company that would be good</p>
0 replies
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1 Star
2 (100%)