MM
Malebo M
Active since Nov 2016
4
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4 reviews19 months ago
SILVER DESTINY VELLIES..
I ordered boots months ago in June 2024, she came back to me months later saying I must pick another shoe cause the one I wanted was out of stock, she has then ignored all my enquiries..so she has decided to just take my money and not give me the goods I bought.. Iv received my goods from her before and this makes me wonder why she's acting so different this time around..
0 replies
90 months ago
BRAND NEW CAR WITHOUT A SERVICE PLAN
I am an unhappy customer of KIA motors Brits, North West. I bought a brand new PICANTO 1.0 S TART in March 2018. Service was speedy and quick. I told them I am a new driver but I am purchasing a new car simply because it comes with a service plan. I didn't wanna struggle with all the hassles of a used car n getting an external service plan. The manager said I didn't qualify for the car if she didn't reduse some of the additions that came with the car, I said its alright BUT I need a service plan. She came back to me saying I can only have a years service plan n we agreed, even as I signed my contract shows I rejected an external service provider under her instructions cause I had a plan with them. Time came fast for my 1st service for 15km and I contacted the gentleman who helped me, he said no problem, come in on that Thursday, 22/11/2018, which I did at 7:30 around. Only to be told that I don't have a service plan under my name and I must pay cash for that 1st service. When I enquire with the sales rep, he has a long explanation that at the end of the day leaves me with questions n no service plan. The best he could tell me was we will get an external provider to call you n you can start your plan with them but you must pay cash for this service n he rushed to let me go. Bottom line is, I need answers and a service plan re installed on my car if not then I would like to return the car I bought with them. I wrote to Hello Peter to help me get answers cause I'm being avoided when I personally ask them to fix this. Is it possible to purchase a new car with no service plan???? VERY UNHAPPY CUSTOMER.
0 replies
97 months ago
UNPROFESSIONAL CLIENT SERVICE
In the past week a cashier named Queen gave me the worst service on two occasions. she works at the cigarette kiosk on Wednesday and Thursday. I don't understand why PnP does not reinforce their client service policy on an on going basis. This is unacceptable. I have worked for retail and understand the hours are long but it leaves no excuse for unprofessional client service. The first day she tugs her head at me calling me to her till, i ask her is that how you call your next client, she said i called you, i replied that it doesnt help if you whisper. Second day her and her other collegues are facing in the opposite direction from me. i wait to be called until a man joins the line. She quickly turns and calls to the gentle man to come to her and took the time to tell the man to ignore me n jump the line. i was so appalled that i noted her name and walked out the store. THERE IS NO ROOM FOR BAD CLIENT SERVICE... IT IS NOT TOLERATED. PLEASE REPRIMAND YOUR CASHIERS.
106 replies
115 months ago
PATHETIC CLIENT SERVICE
Id like to name and shame the branch manager for Sterns in Water Fall Mall: SHARON MOLMAAN. id like to think that all companies have non negotiable policies concerning customer services and that Ms Molmaan is directly rebelling against company policy when she addresses her clients. I had a special case when I walked into that branch, as I was looking to purchase a watch on behalf of our college for a retiring employee. We have a Cash after delievery policy in our college and we first require a quotation before making a purchase according to our procurment policy. Because of that Ms Molmaan felt that she had explain your process while she spoke down to me with her hands on her hips. I had to remind myself that I too was representing a company and kept my calm. After a few fruitless attempts to get the gift, she confirmed that payment had gone through last week, I went to pick up the gift yesterday 31/10/2016 and was yet again greeted by her pathetic level of unprofessionalism, she couldnt even be bothered to look alive since shes at work. The watch I had picked out was no longer there and she kept zoning out as i attempted to speak with her. I had to now pick another watch of the same price which now didnt match my managers specifications, Her lack of emphathy was appalling to say the least. Everything about Ms Molmaans apperance and customer etiquettes is to be strongly repremanded by her managers cause she is bringing doom and gloom to place that deserves nothing but a friendly and relaxed atmosphere. From the reviews on this page, it looks like STERNS management needs to recheck there ground managers understanding of these etiquettes. CLIENT SERVICE IS KING
105 replies
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4 (100%)