CF
Clifton F
Active since Nov 2016
3
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3 reviews1 month ago
Botse Molefe - NOT the Ombud Adjudicator you want!
I logged a complaint with the Banking Ombudsman (National Financial Ombud Scheme - NFO) against a top tier banking institution on 18 April 2024, the case was assigned to Botse Molefe, the NFO Adjudicator. Botse responded on 19 August 2024 with her recommendation letter siding with the bank, attached was also the bank's correspondences to her, submitted during the investigation. Botse's recommendation letter consisted mostly of the bank's wording, a clear copy and paste scenario. I responded to her email on 23 August 2024, with grounds for a reconsideration, in light of the body of her email stating: "Should you not agree with this recommendation, or you have information that could possibly change the outcome of the recommendation kindly supply same to us." In addition, the recommendation letter read: "However, if you have substantial and significant information to the contrary, you may submit same to our office in writing for further consideration and we will advise you if the matter can be pursued further." Botse did not reply to this mail. I then sent her another email on 11 October 2024 requesting acknowledgement and feedback to my response sent on 23 August 2024 - to date, Botse has not bothered responding. In a different matter, I logged another Ombudsman complaint on 18 February 2025, the response sent to me from this office on 24 February 2025 read: "Your matter has been assigned to, Botse Molefe, under Ref 0009***." To this day, Botse has not come back to me whether to acknowledge the complaint or obtain information. Botse Molefe's conduct, representing the NFO as an Adjudicator, clearly contradicts what the NFO was established for: "The primary purpose of the National Financial Ombud Scheme (NFO) is to resolve consumer complaints against financial service providers. As an independent organisation, we commit to resolve disputes impartially, speedily, confidentially and in an open, informal and approachable way." Source: https://nfosa.co.za/. I have also referred my complaint to the Ombud Council for investigation into Botse Molefe's conduct considering the mandate conferred upon her by contract and regulations within the statutory framework of the FSRA.
0 replies
12 months ago
Walid Brown / Werksmans Attorneys bringing Standard Bank into disrepute
I've been a client of Standard Bank for many years, held my personal and business accounts with them and based on my creditworthiness, Standard Bank granted me credit facilities across my personal and business portfolios. Due to another institution causing serious financial harm to me, that institution is currently locked in a legal battle with me, Standard Bank proceeded to call up my facilities. Standard Bank instructed Werksmans Attorneys with Walid Brown, a Director of this firm, being the individual heading the process of calling up my facilities. Standard Bank, Walid Brown, Werksmans Attorneys and the Ombudsman were party to an in-depth complaint lodged by me dated 23/07/2024 which detailed negligence and misconduct that ultimately contributed to the matter adversely escalating. Walid Brown and Werksmans Attorneys have brought Standard Bank into disrepute and I will state the reasons why. In a response to my 23/07/2024 email complaint, Walid Brown replies to all parties included in the initial complaint with incorrect information, I pointed this out in my reply on 02/08/2024. Then on 23/04/2025, Werksmans Attorneys emails me 4 Termination Letters but in all 4 letters, defamatory, factually and materially incorrect information is stated. On 05/05/2025, I then emailed Werksmans Attorneys with a reply to the letters as well as a request to Werksmans Attorneys / Walid Brown on where this incorrect information was obtained from, no response nor an apology was received from Walid Brown / Werksmans Attorneys. I proceeded to log a complaint on 04/06/2025 with the Legal Practice Council (LPC) about this ********* behaviour by Walid Brown / Werksmans Attorneys and in response to that, Walid Brown sends me a very condescending and extremely arrogant email basically telling me that not even the LPC can touch him. Standard Bank needs to be made aware of the attorney firm that they've appointed because regardless of the LPC's response to the matter, I am taking legal recourse to address the negligent conduct of Walid Brown / Werksmans Attorneys. I will forward all correspondence / attachments / evidence once Standard Bank reaches out to me on email confirming receipt of my Hellopeter complaint.
1 reply
116 months ago
Breach of TCF, CPA & NCA with Unprofessional & Poor Service
<p>I applied for a personal loan via a Bond Originator who referred my application to Lauren Solomon, a Prestige Banker at Tyger Manor. I received confirmation on 01/11/16 of my approval for R300 000 at 18% for 60 months with a monthly repayment of R7 716.83. Lauren requested me to see her at the Tyger Manor Branch in order to sign the documents which I did on 02/11/16. After signing, Lauren's words to me were: "payout will take place on Friday (04/11/16)." No payout took place & no contact was made by Lauren, I then visited the Montague Gardens Branch, spoke to Bradley Kensley who sent an email to Lauren & she then replied to Bradley telling him that it's with Credit - I saw the email whilst sitting with Bradley. After following up again with Bradley because whenever I called or emailed Lauren, she did not reply, Bradley then informed me that he couldn't check on progress as Lauren was on study leave on 10/11/16. I then visited Thibault Square Branch on Sat, 12/11/16 to formally lodge a complaint. I was assisted by Aldrin Klaase who lodged the complaint & after 12pm on the Sat, I finally received a call from Lauren who informed me that "it's with Credit." I then drove to Tyger Manor Branch on 16/11/16 to meet with the Branch Manager but he's on Leave, I met with Beronice Julies who's one of the managers & my experience with Beronice was absolutely appalling, she spoke to me in such a condescending manner & when I requested that the matter be escalated, her words were: "I am escalation!" I have existing relationships with all the 4 major banks, my Assets & Liabilities + Income & Expenses are consistent with the same proof provided. I have NEVER experienced such unprofessional & terrible service until Lauren Solomon & Beronice Julies assisted me. I have already made the necessary provisions based on the confirmation from Standard Bank that I will receive the R300 000 which is for Renovations on one of my Unbonded Properties; the Contractors have already informed me that they will take legal action should I not pay them by the due date provided. I will escalate this to the Ombudsman for Banking if this R300 000 is not paid out asap as Standard Bank Tyger Manor has breached the "Treating Customers Fairly" Principles, the "Consumer Protection Act" as well as the "National Credit Act." </p>
3 replies
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