BH
bronwyn H
Active since Nov 2016
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2 reviews94 months ago
People's Pharmacy are thieves
There are a few things that happened that I was very unhappy about. After chatting to others I have discovered that these situations were not limited to me but have occurred more than once. 1. To start I have been going to People's Pharmacy for many years, sometimes their service has been fast and sometimes it has been ridiculously slow. More than once while I am being served I will notice that the person serving me has wandered off to go and do something else. I have waited often for half an hour even up to 45 minutes to receive meds. 2. As I have said I have been going there for many years and they can see that I am on a lot of various meds that are of a confidential nature, yet constantly they feel the need to blurt out loudly for the entire shop to hear, my entire script not caring if other people in the vicinity, who I may know, can hear. 3. They have given me incorrect meds and incorrect amounts in spite of having my script in front of them. When I complained about this they seemed to think that it was perfectly fine for me to have to sit and count out my tablets on the table in front of them. Very unprofessional. 4. I asked for my script to be given back to me as I was planning on using a delivery service as it was easier for us. The person who was looking (searching) for our script, firstly disappeared without a trace for about 30 mins. We had no idea where he had gone or why. He came back to say that he couldn't find the script. Really? What exactly are they doing with the the scripts? Very unprofessional. Along with this another guy behind the counter was openly laughing at our frustration of having to wait so long. After waiting 45 mins we eventually managed to get the guy to allow us to buy the meds and then go across to knowles do shopping and come back. 5. The result of that commotion was the guy telling us that he could not release the script. I went to my doc and got a new script- he was completley shocked that the pharmacy refused to release the script. 6. The final part is definitely the worst. In spite of us telling the pharmacy each time we went there that we were paying cash and not submitting to medical aid, they submitted it and charged us medical aid rates. I am convinced that this is fraudulent. The cost of my meds at another pharmacy was R500 cheaper!!!
0 replies
115 months ago
I'm sorry I cannot help you.
<p>On Thurs I try to buy data using the Vodacom App. 250MB. It keeps telling me it hasn't gone through. I check my account details after each try and it hasn't registered any data bought. I try this a few times and eventually give up and switch over to *111#. Immediately I get my data and my account is debited and I'm happy. Then my phone starts beeping. All the failed attempts suddenly go through leaving me with stacks of data (to be used in 30 days) and no airtime (midmonth). </p> <p>I phone customer care and a friendly lady speaks to me. She says a reversal can be organised. Laboriously takes all my details and after 30 minutes very happily informs me that she cannot help me and cannot put meverything through to anyone who can. She will register it and escalate it and it will be sorted after 1-24 hours.</p> <p>I try to phone back on Friday but the call kept being cut off.</p> <p>I phone again on Saturday. Speak to another lady who listens to my story and informs me that she cannot help me but the Solutions department can. My problem SHOULD be sorted within 24 to 48 hours though. </p> <p>Transferred to solutions department. She says she can help me. Lady looks at my information and discovers that no-one has touched my ESCALATED query. She escalates it again and says she cannot help me. It will take up to 72 hours to fix this. I ask to speak to someone who can help me. She gets back to me and says the department is closed and they can only start to help me on Monday. 96 hours later. I ask to speak to someone who can help me. She keeps repeating information that I did not ask for. I ask for compensation for the inconvenience. I am put on hold and then Vodacom hung up on me after I sat on the phone waiting for service for nearly an hour.</p> <p> </p> <p>As a result of a glitch with their app I cannot use my phone as I have no airtime and I have been told to not use the data-FOR FOUR DAYS or perhaps more.... who knows. </p> <p>I want compensation for this. Will my account be decreased this month for the inconvenience and bad service. Will I get an airtime voucher? Free data? How am I, as the customer, going to be serviced for this mistake that Vodacom has made? </p>
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