Smarlab's blunders

<p>I walked into VnA (Waterfront Cape Town) Samsung Store and headed to their cellphone repair devision, or so we thought this repair dept was part of Samsung! We asked for a quote to fix my Samsung S6 ege screen and back, the device was in full working order. Smartlab quoted me then gave me phone  back an hr later. There seemed to be an issue with the phone straight after receiving it. I tried vodacom to assist but each time I tried it came down to a software issue and Vodacom recommended whoever worked on it try sort out first. It became a back and forth with Vodacom and this SmartLab. I refused to leave the store until either they  came with me to Vodacom or someone from Vodacom came to their store to resolve the issue. Fortunately this did happen and a guy from Vodacom Store came. By then SmartLab did a software upgrade and it fixed the problem so Vodacom was not needed despite what SmartLab said. Some of my settings were out on the phone.</p> <p>As this quote  was all in aid of fixing the phone I finally got the green light from my insurance company asked if this Smarlab could order the phone - they said I had to physically come in and pay a deposit and order it. So I say fine I will come in. I then get an email on the weekend from Nathan saying they have the part and I come in (but yet  they said implicitly on the phone they couldn't do that way). I arrive Monday to the Waterfront to book the phone in when guys in Samsung Store say this company has moved  on Sunday already to a store near Century City and they aren't actually part of Samsungs repair devision, but in fact independent guys that Samsung contracted. When Smartlab moved out the Samsung Store meant that this contract with Samsung had ended according to a sales person at Samsung.  The sales person proceeded to hand me a piece of paper for a Samsung Care Centre which is part of Samsung. Holding back my utter frustration - I said to them that is all I wanted all along - a reputable company to fix my phone, but instead I felt mislead because these guys worked from a Samsung Store that they were part of Samsung. Unbelievable unnecessary issues - why don't they have their own people fixing phones!!</p>