Active since Nov 2016
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2 reviews67 months ago
Please for the sake of your sanity DO NOT USE virgin media for anything.
I was unfortunate enough to be a customer of virgin media uk. When I moved house in February of 2019, Virgin were unable to supply broadband to my new address despite promising that they could. I then needed to cancel my broadband account with them and they had the absolute cheek of charging me an early disconnection fee. I disputed this and after a very long and useless dispute process made up of endless emails and phonecalls adding up to literally hours of call waiting virgin stopped responding to the thread. I assumed that they had written it off or marked it as resolved. Only they hadn't they had merely decided, without notifying me, to log a default on my credit record. All this over £35. Now I have a default on my credit report and there seems to be no way to get in contact with virgin. I have emailed them twice and I have tried to phone them several times each time on hold for 45 minutes or longer with no answer. The one time I have managed to get through to someone the call was disconnected.
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114 months ago
Do not use this company for servicing or mot
<p>I recently had to have my car serviced and mot'd.</p> <p>I came across this company who have relatively low prices for their servicing and mot's.</p> <p>The company's communication is terrible, after getting a quote for work needing to be completed for the mot and paying and exorbitant fee the car suddenly developed a fault which they claim has nothing to do with the service. I also received an MOT certificate with 6 advisories on it that neither the garage or servicing stop communicated with me. </p> <p>I took the car back to investigate the fault it had developed after being in their garage and was told that it was unrelated to the service, that I need to pay them and additional £69 plus vat and that they cannot repair the fault I need to go to a main dealer.</p> <p> </p> <p>They add what must be in excess of 50% on top of the garage's normal rates and charge ridiculous fees.</p> <p> </p> <p>Worst company I have come across in a long time.</p>
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