VM
Virgin Media Uk
Unclaimed Business
VM
Virgin Media Uk
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Entertainment & Gaming
#13NPS Score
0Unlikely
Ranking
#13
in Entertainment & Gaming
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2020, 10:36
Please for the sake of your sanity DO NOT USE virgin media for anything.
I was unfortunate enough to be a customer of virgin media uk. When I moved house in February of 2019, Virgin were unable to supply broadband to my new address despite promising that they could. I then needed to cancel my broadband account with them and they had the absolute cheek of charging me an early disconnection fee. I disputed this and after a very long and useless dispute process made up of endless emails and phonecalls adding up to literally hours of call waiting virgin stopped responding to the thread. I assumed that they had written it off or marked it as resolved. Only they hadn't they had merely decided, without notifying me, to log a default on my credit record. All this over £35. Now I have a default on my credit report and there seems to be no way to get in contact with virgin. I have emailed them twice and I have tried to phone them several times each time on hold for 45 minutes or longer with no answer. The one time I have managed to get through to someone the call was disconnected.
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2020, 10:36
Please for the sake of your sanity DO NOT USE virgin media for anything.
I was unfortunate enough to be a customer of virgin media uk. When I moved house in February of 2019, Virgin were unable to supply broadband to my new address despite promising that they could. I then needed to cancel my broadband account with them and they had the absolute cheek of charging me an early disconnection fee. I disputed this and after a very long and useless dispute process made up of endless emails and phonecalls adding up to literally hours of call waiting virgin stopped responding to the thread. I assumed that they had written it off or marked it as resolved. Only they hadn't they had merely decided, without notifying me, to log a default on my credit record. All this over £35. Now I have a default on my credit report and there seems to be no way to get in contact with virgin. I have emailed them twice and I have tried to phone them several times each time on hold for 45 minutes or longer with no answer. The one time I have managed to get through to someone the call was disconnected.
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Howard L
1 reviews | Active since Jan 2020
13 Jul 2019, 16:42
Virgin v Autism
RANT!! My step son is trying to cancel his mobile account with you. He suffers from autism and dyslexia. you are making it impossible for him to deal with you. Your attitude to him is disgusting. He can no longer afford your tariff but you will not let him cancel the account. He has been with you for 7 years. He was told that he has to go to a Virgin shop, so he had to arrange a lift 40 miles to your nearest shop in Exeter and there he was told he had to do it online, SHOCKING, you have no idea how this affects his life and you don't seem to give s**t. You should be ashamed of your treatment of this autistic man. Sort this out now or more people will be made aware of your treatment of the disabled.
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Howard L
1 reviews | Active since Jan 2020
13 Jul 2019, 16:42
Virgin v Autism
RANT!! My step son is trying to cancel his mobile account with you. He suffers from autism and dyslexia. you are making it impossible for him to deal with you. Your attitude to him is disgusting. He can no longer afford your tariff but you will not let him cancel the account. He has been with you for 7 years. He was told that he has to go to a Virgin shop, so he had to arrange a lift 40 miles to your nearest shop in Exeter and there he was told he had to do it online, SHOCKING, you have no idea how this affects his life and you don't seem to give s**t. You should be ashamed of your treatment of this autistic man. Sort this out now or more people will be made aware of your treatment of the disabled.
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Karen L
1 reviews | Active since Jan 2020
8 Jul 2019, 19:50
Failure to assist with riaming issue when abroad
My moms phone was set on roaming prior to departing uk for her holiday in SA with me. Her phone is not receiving anything no sms no calls. Have contacted Virgin Media by all forms of communication available including my sister in the uk calling. Its been nearly a month and her phone still not active. A big ckmpany like this should have sorted the problem out immediately not just leave it unresolved!!!!! Upon her return she will be looking for a new provider cause clearly Virgin Media customer service / care is not part of the service
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Karen L
1 reviews | Active since Jan 2020
8 Jul 2019, 19:50
Failure to assist with riaming issue when abroad
My moms phone was set on roaming prior to departing uk for her holiday in SA with me. Her phone is not receiving anything no sms no calls. Have contacted Virgin Media by all forms of communication available including my sister in the uk calling. Its been nearly a month and her phone still not active. A big ckmpany like this should have sorted the problem out immediately not just leave it unresolved!!!!! Upon her return she will be looking for a new provider cause clearly Virgin Media customer service / care is not part of the service
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Benjamin K
1 reviews | Active since Jan 2020
11 Aug 2018, 20:37
Bad Operational Practices from Virgin Boradband
I recently moved from Clapham to Richmond, and requested Virgin move my line. A very easy and efficient process from a scheduling point of view. I was made aware leading up to the date (11-Aug) that the implementation was on track. It was important to have the line set-up and activated as I work from home and require connectivity. The technician arrived, met my wife at the door. Walked around said there was no line and then left. I was then informed by my wife that the technician had left. I attempted to contact him with no answer, and received no follow-up from Virgin. I phoned customer service multiple times and was on hold for a total of over 50 minutes. I then attempted to phone the sales line and got through immediately (shows they value new customer more than existing). Eventually someone put me through to the pre-install team. The gentlemen was very helpful, but could not resovle my issue (ie. getting a technician back and installing the line), I was told my query would be escalated to an area field manager and dealt with, within the next 48 hours. I have received no emails, text messages, or calls updating me about my installation (issue/escalation). Virgin are activiely marketing new high speed broadband in the area (George Street, Richmond) - yet as an existing customer just moved to George street, with a move request processed weeks in advance, they are not able to help me or install a line. I am paying for this service and not able to get the connectivity I require. The communication from the operations team has been terrible, there has been no follow up and I am left in the dark, without connectivity and unable to work from home, come Monday.
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Benjamin K
1 reviews | Active since Jan 2020
11 Aug 2018, 20:37
Bad Operational Practices from Virgin Boradband
I recently moved from Clapham to Richmond, and requested Virgin move my line. A very easy and efficient process from a scheduling point of view. I was made aware leading up to the date (11-Aug) that the implementation was on track. It was important to have the line set-up and activated as I work from home and require connectivity. The technician arrived, met my wife at the door. Walked around said there was no line and then left. I was then informed by my wife that the technician had left. I attempted to contact him with no answer, and received no follow-up from Virgin. I phoned customer service multiple times and was on hold for a total of over 50 minutes. I then attempted to phone the sales line and got through immediately (shows they value new customer more than existing). Eventually someone put me through to the pre-install team. The gentlemen was very helpful, but could not resovle my issue (ie. getting a technician back and installing the line), I was told my query would be escalated to an area field manager and dealt with, within the next 48 hours. I have received no emails, text messages, or calls updating me about my installation (issue/escalation). Virgin are activiely marketing new high speed broadband in the area (George Street, Richmond) - yet as an existing customer just moved to George street, with a move request processed weeks in advance, they are not able to help me or install a line. I am paying for this service and not able to get the connectivity I require. The communication from the operations team has been terrible, there has been no follow up and I am left in the dark, without connectivity and unable to work from home, come Monday.
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Anonymous
1 reviews | Active since Jan 2020
26 Aug 2017, 15:23
Absolutely incompetent
After multiple promises by Virgin Media to get back to me wrt a simple house move request, I still have no idea where we are in the process. Each time I call in I get told a completely new story of where we are in the process from a) all is done and ready b) no service available for next 18mnths in the new area c) cannot find the new unit. I am appalled by the incompetence of the service received.
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Anonymous
1 reviews | Active since Jan 2020
26 Aug 2017, 15:23
Absolutely incompetent
After multiple promises by Virgin Media to get back to me wrt a simple house move request, I still have no idea where we are in the process. Each time I call in I get told a completely new story of where we are in the process from a) all is done and ready b) no service available for next 18mnths in the new area c) cannot find the new unit. I am appalled by the incompetence of the service received.
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Alexandra H
1 reviews | Active since Jan 2020
9 May 2017, 16:55
Two months in and already a bad experience
<p>I joined Virgin Media based on their special being advertised. I have been signed up for 2 months now already paid my first bill BUT havent receieved everything advertised in their promotion.</p> <p>They probably use it as a way to con people into signing a 12 month contract and once it starts regardless you received they dont care your trapped!!!</p> <p> </p> <p>If I knew this I wouldnt have joined.</p> <p> </p> <p>I will not be continuing after 12months or recommending them to anyone.</p> <p> </p> <p>I come from an african country and this has never happened to me before.</p> <p> </p> <p>Well done Virgin Media.</p>
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Alexandra H
1 reviews | Active since Jan 2020
9 May 2017, 16:55
Two months in and already a bad experience
<p>I joined Virgin Media based on their special being advertised. I have been signed up for 2 months now already paid my first bill BUT havent receieved everything advertised in their promotion.</p> <p>They probably use it as a way to con people into signing a 12 month contract and once it starts regardless you received they dont care your trapped!!!</p> <p> </p> <p>If I knew this I wouldnt have joined.</p> <p> </p> <p>I will not be continuing after 12months or recommending them to anyone.</p> <p> </p> <p>I come from an african country and this has never happened to me before.</p> <p> </p> <p>Well done Virgin Media.</p>
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2017, 22:09
Customer disservice!
<p>You advertise your Internet as the fastest and most reliable in Ireland. I call nonsense! Over the last 3 days you've been down more than up. You ignore electronic complaints and make your phone in customer service such a costly affair to dissuade us phoning in our complaints. I pay for a full month's service, each month, on time. What I receive is a partial service, unstable when it is up. Think I should start invoicing you for all the time you do NOT provide any service yet insist I still pay for regardless. Not very fair....</p>
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2017, 22:09
Customer disservice!
<p>You advertise your Internet as the fastest and most reliable in Ireland. I call nonsense! Over the last 3 days you've been down more than up. You ignore electronic complaints and make your phone in customer service such a costly affair to dissuade us phoning in our complaints. I pay for a full month's service, each month, on time. What I receive is a partial service, unstable when it is up. Think I should start invoicing you for all the time you do NOT provide any service yet insist I still pay for regardless. Not very fair....</p>
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