Virgin v Autism

RANT!! My step son is trying to cancel his mobile account with you. He suffers from autism and dyslexia. you are making it impossible for him to deal with you. Your attitude to him is disgusting. He can no longer afford your tariff but you will not let him cancel the account. He has been with you for 7 years. He was told that he has to go to a Virgin shop, so he had to arrange a lift 40 miles to your nearest shop in Exeter and there he was told he had to do it online, SHOCKING, you have no idea how this affects his life and you don't seem to give s**t. You should be ashamed of your treatment of this autistic man. Sort this out now or more people will be made aware of your treatment of the disabled.