Please for the sake of your sanity DO NOT USE virgin media for anything.

I was unfortunate enough to be a customer of virgin media uk. When I moved house in February of 2019, Virgin were unable to supply broadband to my new address despite promising that they could. I then needed to cancel my broadband account with them and they had the absolute cheek of charging me an early disconnection fee. I disputed this and after a very long and useless dispute process made up of endless emails and phonecalls adding up to literally hours of call waiting virgin stopped responding to the thread. I assumed that they had written it off or marked it as resolved. Only they hadn't they had merely decided, without notifying me, to log a default on my credit record. All this over £35. Now I have a default on my credit report and there seems to be no way to get in contact with virgin. I have emailed them twice and I have tried to phone them several times each time on hold for 45 minutes or longer with no answer. The one time I have managed to get through to someone the call was disconnected.