DP
Desere P
Active since Nov 2016
4
Reviews
0
Industries
Reviews
4 reviews8 months ago
Very effective, my q...
Very effective, my query was resolved without any problem, very friendly employee
53 replies
62 months ago
Excellent service by Germiston Veterinary Hospital staff
We had our Yorkie sterilized and was extremely happy with the friendly and professional service by all staff. Thank you for making it a pleasant experience for us and our dog.
0 replies
62 months ago
Dead end when trying to cancel MTN expired contract
My experience with MTN and its employees has been disappointing to put it mildy. My contract expired at the end of December and I emailed the address on my account statement on 17 February to cancel the contract. After following up 2 weeks later I was given another email address and told that the original email would have been forwarded to the cancelations department in any event. The lady did not want to address my request over the phone and insisted I send another mail. After more than a month I have not received a response to my second mail and my debit order is still being deducted like clockwork! I have tried to phone the cancelation dept. several times but when my call is transferred I am cut off after holding on for a while. There is no end in sight with no other channels available to contact the cancellation department. Had I indicated my wish to upgrade the contract I would have been contacted on the 17th of February when I sent my first request. It's a pity that your employees don't realize the power of customer referrals. I would never recommend any friends or family to a company that is only interested in sales
0 replies
114 months ago
No communication or ownership between departments to resolve a Death Claim payment after 6 months
<p>Re : Acc o ********** ********** 19 - E/L ME Hill. My mother passed away on 6/6/2016 and the outstanding balance of her credit card was settled on 13/6/2016 through the life insurance on the card. I have phoned a number of your employees at the Estates-, Credit Card-and Life Insurance Claims departments to close the account post the settlement as we still receive monthly statements and each month additional charges are added. The three departments keep pointing me to each other with no resolution in sight. All three departments have copies of all relevant documents like the death certificate, copy of ID, Executorship letter, the statements but none of these departments take ownership in resolving the matter or making an effort the talk to each other - this after 6 months of constantly phoning and re-mailing copies of all documents already sent. There was even an sms received on my mother's cellphone right after the settlement stating that ABSA noticed her financial position has changed and that she should contact them to discuss financial planning - how insensitive and this after they have received the death certificate! We find this shocking and the worst customer service ever. I am at the point of referring this case to the Banking Ombudsman should there not be a resolution in 20 days. My contact number is ********** , Desere Pirie - daughter of the deceased</p>
56 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (50%)