Active since Nov 2016
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2 reviews54 months ago
Wrong insurance terms
I am very disappointed with Pineapple insurance. When you take their insurance their terms say you can add a serial number as a proof of purchase. Suddenly no you need a proof of purchase but why do you upload pictures and they say approved and they start deducting premiums for the whole year I’ve been paying premiums for a phone that I just confirmed that in the event of a claim it won’t be approved if I don’t have proof of purchase. Imagine your get a phone as gift and later on your insurance it where going to get a proof of purchase. I’ve had cellphone insurance with other insurers before and has never been the chase. I think it’s fair that I get my premiums back. How do they put wrong terms and conditions upon taking the Insurance?? I just cancelled my insurance because clearly I’m just wasting my money here. Before I cancelled I confirmed with one of the agents who told me as long as I have the IMEI number with the box and then later on he comes and says according to the claims department it has to be a till slip, invoice but why do you put on your website/app wrong information and even your agents have wrong information.
53 replies
114 months ago
Worst , rude Customer service received
<p>Booked for a boat cruise for the 26 November 2016 @ 13:00 with Madelein Jacobs, the Person I dealt with to book the cruise . On Monday the morning on the 21 November I confirm on the same email where she confirmed booking of 13:00. On the day of the cruise she calls at 10 asking if we on our way since we booked for a 10 o'clock cruise. She refused to listen to my side of the story and was very rude even spoke in her own language (Afrikaans) I never even received an apology she kept saying it was a spelling error and when I demanded my refund she hanged up on me when i call back she would pick up and keep quiet I tried for a couple of times till I gave up. I want her to be dealt with and I want my refund. Never in my life have I been so disrespected never.</p>
0 replies
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