TN
Thandiwe N
Active since Nov 2016
2
Reviews
0
Industries
Reviews
2 reviews81 months ago
Disappointing service
Ridiculous service Ive been trying to cancel a gym membership which ended effective 30June 2019. Im being send from pillar to post I initially went to Beverly Hills to cancel was advised that admin team is not available and I should leave my details to be called back to date nothing happened. I then called the contact number on the website for the gym to cancel, spoke to Pulane she promised to call me back as she also took my details to date no call back as promised. I just called now and spoke to Mdu he also can't assist because admin team is in training and his manager is not available to assist as he is busy. This is really annoying because I want this contract cancelled asap so that they dont run another debit order from my account. I honestly don't understand how this organisation is run with such bad service,and incompetent.
0 replies
114 months ago
Bad service
<p>Hi</p> <p> </p> <p>I bought a wardrobe at Russell’s evaton mall on Sunday morning and was advised that it will be delivered to me from the warehouse and had to pay a fee of R140 for delivery. I received the wardrobe yesterday to my surprise when I get home my cousin was advised that the store people will come assemble it , as the delivery people don’t deal with that. I asked my cousin to go to the store and ask what exactly is going on , he went to the store this morning only to be advised that i need to pay R130.00 for the wardrobe to be assembled , like really??? why was I not advised of all this when I bought the wardrobe in store. I am very disappointed and would like feedback on this asap</p> <p>Actually would like to return it if that is the case.</p> <p>I called earlier and spoke to a gentleman forgot his name, he advised that I must call after an hour as the manager is busy on another call...I just spoke to the manager of the store. She advised that the sales person was supposed to explain that there is a fee to paid for the wardrobe to be assembled as there are people whom they work with that can charge any amount between R50 or R100 to assemble it.</p> <p>I find this very disturbing as she is the manager and is supposed to take ownership and go an extra mile to assist an irate client instead she puts the blame on the sales person.</p> <p> </p> <p>HOW THE HELL IS THAT MY PROBLEM?</p> <p>I don’t work with sales and know nothing of their processes</p> <p>when I ask for the of option of returning it she says it will take forever to get the refund as its month end and its festive season.</p> <p>VERY IRATE</p> <p>THIS IS REALLY FUSTRATING</p>
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