Mandi Z

Terrible Service

<p>Well done SmartLab your bad service led me to write my first Hello Peter.  After my S7 Edge Screen cracked my husband took my phone to Samsung Tygervalley and booked it in for repairs with SMARTLAB.  They advised it would take 3-4 working days to repair.  For a while we got updates but then it stopped.  Eventually 3 weeks later i got hold of SmartLab and they advised all is in order and I can collect my phone at their Montague Gardens office.  However when i went to collect it from SmartLab it was returned unrepaired.  I questioned this and they just said  i must go to Smartcare.  I asked them why they did not contact me or my husband and they just looked at me.  Even if they lost the contract to fix Samsung products, you should at least call the client and advise them to collect.  Not sit with their phone for 3 weeks and rudely shove them to another company.  It is not surprising that they no longer do any work for Samsung. Their service is pathetic.</p>