Terrible Experience!

My dad loves Bukhara so we reserved a Table for his birthday at the Bukhara in Grand West. As we arrived it appeared as though the restaurant was closed but saw the side door was open. Upon entry the restaurant was empty and the kitchen staff was cleaning. After having to repeat ourselves to 4 different people indicating that we have made a reservation and what time are they opening someone said the restaurant was not going to open that evening. Which was surprising considering we have made a reservation and per their Trading Hours at their entrance the restaurant is due to be open. The last individual managed to instead of just calling someone from the back and passing responsibility managed to assist us and tried calling the 3 restaurant managers after numerous attends the one lady answered. The Restaurant Manager was still in Grand West and appeared from the side door. We explained to her that we had made a reservation, but one of the kitchen staff indicated that the restaurant was not opening that evening. The restaurant manager became extremely defensive and first indicated that they are doing maintenance on the kitchen equipment upon which I reminded her that we had made a reservation and why did no one call us to indicate that the restaurant was not going to open. The restaurant manager continuously being defensive the story changed and she indicated that just 30 minutes prior they had a 3rd degree burn incident and she was trying to deal with that and with Grand West. Which I thought was very funny given that in 30 minutes you have dealt with the incident, arranged and spoken to Grand West and managed to get Burger King for supper. I indicated to the Restaurant Manager that I also work in the client facing Industry and I understand that some things are our of your control but all that she has been is defensive and she has not apologized to us at all for the fact that we have come all this way and no one has informed us. We have such fond memories at the Bukhara at Grand West and it was so disappointing and especially having to remind a Restaurant Manager how to work with their Customers. But like my dad said we will return to Bukhara but most definitely not the one in Grand West.