Quote of R2471 for lube and plugs service on Toyota Aygo

<p>On Sat, 10 Dec 2016, I call  e-Car Menlyn Motor Services for a  service appointment. I explained that required only a basic service on a relatively new Toyota Aygo (2013 model, 45000km). We arranged for 7:15 am on 12 Dec. She stated that I would have the car back by 11:00am. I duly had the car there at 7:00 am and was asked to complete my own job card.  In my ignorance, I requested an oil and plugs replacement basic service. I was told that I would be called for a description of the repiars required and a quote on the costs. After calling twice and being told I would be called back, I got to speak to Jaco - at just after 15:00 - who then quoted me R2471. When I complained, he said that the (3) plugs cost over R500 and that he would have to attend to a "dry suspension" caused by "corrosion". When he explained that the costs included an air filter and an oil filter, I suggested that I would check to see if those parts had indeed been replaced. He then said that he thought it best that he remove the parts and charge me for only the job already done ("the lube") - (which begs the question) - to which I eagerly agreed. He estimated that this would take 40 minutes. He then disclosed that the plugs only needed to be changed at 90000km, but he was going to replace them as I had requested a plugs-change! He would not give me a quote immediately. When he called back, the quote for just the "lube" was R1196. Further, he could not tell me when the car would be ready. By 15:40, I was still not sure what had been done and what was still to be done, but no call was forthcoming. The Aygo does not have iridium or titanium plugs. Nevertheless, the nearly R1200 cost was just for the lube service on the 1.0 L car with 3L oil capacity. The bone of contention here though is the poor quality of service and the ridiculous original quotation.</p>