Active since Dec 2016
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2 reviews73 months ago
Vodacom charges for unauthorized "Entertainment Services"
So I found out that Vodacom has been charging us for "Entertainment Services" without us having subscribed to this so called "Value Added Service" at all. What's more is that if you search Google this appears to be a major issue with Vodacom. In fact, this is my second run in with Vodacom with regards to charges and services that I did not ask for or give permission for. The previous issue was when I suddenly had a monthly service fee for R1200+ on a data contract that should cost R100pm. Upon investigation we found that Vodacom had put through a new contract on my name complete with a shiny top of the range iPhone. It took more than a month for the internal investigation as well as me laying charges of fraud at the police station and only then was the money I paid credited to my account. The excuse was that it was not Vodacom's fault then and according to the lady at the Vodashop this is a regular thing where people end up with VAS subscriptions that they claim they did not apply for. Here we are again with months worth of charges on two numbers and had I not checked on Vodacom it would have carried on indefinitely. Why is Vodacom's security so poor that outside parties can put charges on our accounts or take out contracts without proper signatures and authorization? Is it because Vodacom benefits from such fraud? Btw, my last complaint against Vodacom for disabling Visual Voicemail without my consent and being unable to reactivate it has after months and many calls to the call centre still not been sorted. Why do we stick with Vodacom? I really don't know!
210 replies
114 months ago
Excuses and dishonesty is the name of the game.
<p>On the 27th of June 2016 I placed an order with AA Print Media for two calender adverts and business cards after one of their consultants convinced me to buy their product. I am usually quite weary of travelling salesmen that stay in our Backpackers Hostel because they tend to travel because they often can't make a living at home on account of their reputation that precedes them.</p> <p>On the next day I received an invoice for the full amount even though we had agreed that only half was payable beforehand and the balance upon delivery. After reminding them of our arrangement they agreed that only half was payable so I paid the 50% deposit.</p> <p>A couple of days later the artwork was sent.</p> <p>By the 5th of August I had heard nothing from them so I e-mailed the consultant called Marc after the phonecall during which they said they never received my artwork. I reminded him that he had left with a hardcopy and that after the original mail had bounced back I had resent it so he should really have received it. By this time we were also still struggling to get payment out of Anesh Pillay (the owner of AA Printmedia) for the accommodation but that eventually happened after many lame excuses so that is not what my review is about.</p> <p>By September 8th I followed up with another e-mail since we were told the printing would not take long and we would receive the business cards shortly. A phonecall from Anesh followed filled with lame excuses that I knew full well would amount to nothing.</p> <p>On October 21st I sent Anesh another e-mail. He called me from his hospital bed with a long winder explanation about how he cannot understand how we have not received our printwork and that he will personally get it done when he gets out of hospital and that there will be no further charges. I took it with a pinch of salt because by now the man had shown his true colours. </p> <p>On the 1st of December I sent Anesh my last e-mail and offered him one last chance to make good on his many promises. This time he did not even reply.</p> <p>Please be warned dear readers. Anesh Pillay is a master swindler. He prays on people's trusting nature and when the company name becomes too well known he changes it and starts over. He has no conscience and I suspect he will steal as much from you as you let him. Don't fall for his lies. Use print companies that have a good reputation and save yourself the frustration.</p> <p> </p> <p>http://www.aaprintmedia.graphics/index.html</p> <p> </p> <p> </p>
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