Active since Dec 2016
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2 reviews15 months ago
Excessive Annual increase without consultation and agreement
I’m so annoyed and disappointed with @Discovery_SA, and more specifically with Discovery Insure team. An annual increase approx. 30% of the overall Premium, and in specific cases upto 100%, has been app**** without discussion nor agreement, and what I believe not according to policy T&Cs nor has it been fairly app****. What kind of a relationship is that, considering that I am loyal supporter and ambassador of the Discovery Eco system, been a purple client for a substantial number of years and have access to my own private Executive consultant, or suppose to. Given our current economic climate and the ever increase of living cost, who can afford such an increase without planning and consultation. After numerous attempts from me to get resolution via my Broker and Social engagement via X, Discovery Insure seem to be unapproachable, ignoring my suggestion of what I considered to be acceptable and/or affordable. I really hate to be bul**** into submission, and because I am so engage into the Eco System, makes it very difficult (not impossible) for me to look elsewhere. Also what is disturbing is the time (60 Days +) for Discovery to respond and resolve issues in a professional manner. Like I mentioned, disappointing indeed. So who ever reading this, be mindful of the promises made, without full disclosure and understanding of the qualifications. It might come to haunt you in the very near future.
266 replies
15 months ago
Sad story of Loyal customers to Livingstone Garden & Home
I share this sad story on behalf of dear friends where the husband has passed away recently. In order to attend and close all the outstanding matters after a long illness, his wife had to collect the Gravely ride-on lawnmower which was send for Tyre repairs some time ago. a Faithful servant which was part of the family for many of years. After quite some effort and time spend with the representative who assisted and assigned to fix the lawnmower, the lawnmower was no where to be found, but with the assistance of the receptionist, they eventually located the machine and it was delivered to her house. But great was her shocked when the Lawnmower arrived. The tyres was not fixed, and it was clear the machine must have been standing outside, exposed to the weather for quite some time, all rusted, seat torn, and the petrol engine has not been operated/started in all this time. a Disgrace to say the least and a great disappointment! In this state could have been taken to the S**** yard rather. All this after the family has been loyal customers to Livingstone Garden & Home for more than 16 years. Why was the professional service and expert advice not offered to at least get the lawnmower in a working and presentable condition (as it was left in the care of Livingstone) before it was delivered.
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