Terrible customer service – cancelled classes but no refund given

<p>The worst customer care! I paid up-front for a specific set of classes with select dates. I chose the course because the dates worked with my own work and travel schedule.</p> <p>Three classes were cancelled, but they refuse to give me a refund. The cancellations were entirely by the company and their fault. I have been offered 'credit', which is useless to me, and dates for next year. But again, I chose a specific course with set dates to fit my schedule. Also, language courses work by their set syllabus and structure within a schedule – isolated classes after the fact are pointless.</p> <p>They never get back to me – I have made repeated calls and emails to follow up for weeks. Still won't give a refund. Complete waste of money and very disappointing service and response from management. DO NOT USE.</p>