LV
Lodewikus van der Walt
Active since Dec 2016
41
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41 reviews2 months ago
ABSA EMAIL CONFUSION LEADING TO INACTION
On 10 February 2026 I requested ABSA Card Division for a waiver of my monthly card costs which has been ongoing annually as from 2019 (for a reason I will not go into now). This year on 10 February 2026 I was informed by Boipelo Ramorola (Consultant Customer Services) that the business decided not to continue with the fee waiver. On 12 February 2026 (from the same email address) I requested clarification as to who the "Business" is that decided. I then got replies from Bongi Mabaso and later again from Eva Wamusse that I need to send my replies from my registered email address. The email address which I used in the first place and subsequently IS my registered email address to which I receive my monthly bank statements and the one to which the negative reply was sent to in the first place. If you phone the contact number supp**** you just get the normal Absa Bank query number with the standard options, not the consultant which supposedly attends to your query. Reference numbers issued are random C-64969045, C-64809800 which indicate that the person is just happy to step off the case.
53 replies
3 months ago
NO INFORMATION IN ABSA PRIVATE RESPONSE
On 21 December 2025 I wrote a review about a, supposedly, *****ulent use of ABSA.s telephone landline number. People trying to con me into accepting additional security on my banking App as someone had added another number to my banking profile. Absa "responded" in private, through Hello Peter, to my Review. The response, or lack thereof, contained nothing. It may be that the response was somehow lost, somewhere. So I remain in the dark as to what measures Absa is taking to avoid the apparent ****, or whether Absa is really phoning people offering additional security to selected clients, which seems odd as all clients need additional security, always.
56 replies
4 months ago
ABSA ***** INVESTIGATION 'BLUNDER'
Absa's ***** department 011 501 5089 phoned me today after 18h00 saying that another number has been added to my profile and wanted to know when last I used my App. Whether I use the App on Cell and/or Laptop. What my last transaction was. What accounts I have with the bank. I told them that they should know this info. From one person to the next to the next. Eventually I spoke to Regal 'somebody'. By the sound of it an Indian guy who claimed to be someone higher up and in control. He claims that they have 157000 ***** investigations going. Again he supp**** my with knowledge that I have three accounts with Absa. He wanted to know whether I would want extra security measures added to my accounts. I said, first, if they have the info that another cell number has been added then they must immediately remove it to protect me. Secondly I asked why the extra security measures are not standard on Absa's accounts and App for all their clients because 'tomorrow' there may be another 100000 other accounts that could be affected? He put down the phone eventually because he could not supply an answer.
53 replies
7 months ago
AIiexpress - misleading advertising
I ordered an item which AliExpress advertised. The description and Images indicate a car Electric Rear View Folding Mirror Control Switch Button. Included in the Advert (image) as an add-on is the electrical connection block with wires to fit a Toyota Corolla Scion Rav4. I paid for the items described and displayed on the advert. Waited two or three weeks and was able to collect the package yesterday. Only the connection block with wire harness was sent. The actual control switch is absent. I wish I could add a screen shot of the advert which I made at the time of purchase, but unfortunately the Hello Peter App does not allow for that. If this is the way people are being conned by AliExpress they should not be allowed to advertise in South Africa (or anywhere else for that matter)
0 replies
18 months ago
DIFFERENT PERSONAL IMAGES
The Dotsure advert on the TV seems to have a contradictory image of a person who are supposed to be that of Dr Tariro Kapenzi. I have done a Google search as to the nationality of the Veterinarian Doctor and have come onto a person with a different image as displayed on your advert. My question is : Do we have two Veterinarian doctors with the same name and surname, but of different ethnicity? Just asking?
106 replies
26 months ago
ABSA CARD NO RESPONSE TO QUERY
I just became tired of following up on my complaint case no. C-34886768. I've been given a waiver of Credit Card fees for about 6 years already. The reason was that I wanted to speak to the person who decided that a 37% increase in Credit Card fees was appropriate when inflation was in the region of 5%. I was denied the opportunity to speak to that person and instead was 'promised' that a Credit card without fees would be a good option for me to make me stop my enquiry. This was offered on the prerequisite that I phone every year in February to have this privilege renewed. Subsequently I did just that every February to have it reinstated. This February (5th) 2024 I was told that the waiver was discontinued. I do have names of the persons I spoke to since. My reference number for the complaint was also supp****. I followed up on 7 Feb, 28 Feb and today 11 March, but was 'cut-off'. My original request to speak to the person deciding on the 37% increase still stands, although, after years it may even be impossible as people leave, retire and die.
56 replies
27 months ago
LACK OF SERVICE
I had to replace my debit card at Absa Jeffreys Bay. I was at the branch at 13h05 on 30 January 2024. There were 11 clients waiting and 2 being attended to by the the two enquiries clerks. When the one client was finished the attending clerk packed up and went for lunch which caused a stir amongst the people waiting as well as myself. This was after about 20 minutes. After another 10 minutes of nothing happening I left after sending a WhatsApp to the branch manager stating my annoyance. My questing is, why does Absa not have a relief clerk? Secondly two people at this busy time are way to little. I normally do not go to the branch unless it is absolutely necessary specifically for the 'service' reason. I do have a substancial investment with Absa and would like to have decent service. I still do not have a debit card replacement so I need to go there tomorrow for the same ordeal.
58 replies
40 months ago
REFUNDED SCAM AMOUNT BY ABSA
I posted a, kind of, complaint some two weeks ago about the lack of feedback I received from Absa regarding a scam whereby the perpetrators used Absa's name to scam me out of a substantial amount of money. I can, with great joy, thank Absa for a job well done as Absa has refunded me the total amount involved in the scam. Thanks ABSA Louw van der Walt
132 replies
41 months ago
ADT "REFUSAL" TO CANCEL DEBIT ORDER
The complaint is not about ADT's security service, but in connection with their debit order recovery of subs which have been cancelled at least 6 months ago. I am renting out a property (in Springs, Gauteng) and, at first, the tenants agreed to carry on with the security cover. I had to give them my password. Tenants moved/disappeared and was replaced by others who did not want the service to save on monthly costs. When I phoned ADT to cancel the service they would not do that because the previous tenant changed the password. I was now stuck and said that I would then just have the debit order returned from my account. Two months ago I went to ADT in Jeffreys Bay, where we now live, to explain to them the issue. I completed a form on which I stated the history. Lo and Behold the next month the debit order went through, which I had returned by the bank. The next month the same, just double the amount. How else can a person get some action?
132 replies
41 months ago
ABSA FRAUD LINE - NO RESPONSE
This report is in connection with ABSA FRAUD LINE, not Absa in general. I was scammed out of a large amount by fraudsters who presented themselves as Absa Investigations. My True Caller App clearly showed Absa Investigations. I even took a screenshot of this. This was on 15 November 2022. I reported to the SAPS and got a case number. I reported the issue to ABSA Fraud Line on the same date. The Investigating Officer is Nonsikilelo. I got a case reference number. On 2 December 14h30 I phoned to hear what progress there was. I spoke to someone else (I have the name) and he was surprised that the Investigating Officer did not call me and promised that I would be contacted soon by her. Nothing happened. On 7 December 08h56 I phoned again (spoke to a different person whose name I have) and after the normal security questions and waiting for some time I was assured that Nonsikelelo would phone me before the end of today. In any case he promised to phone me before 11h00 today to find out whether Nonsikilelo phoned me. He also did not phone. Later I phoned again 13h32 and spoke to another person whose name I have, but can be somewhat incorrect because of language issues. She also could not understand that Nonsikilelo did not phone me. I have been told that Nonsikilelo's line manager is Bahile. This is a last resort. The funds stolen is substantial and I do not know what will happen. I have seen a report in a paper that someone else's money was refunded by Absa. I suppose their Insurance. Thanks Louw van der Walt
132 replies
Review Distribution
5 Star
5 (12.195121951219512%)
4 Star
4 (9.75609756097561%)
3 Star
2 (4.878048780487805%)
2 Star
4 (9.75609756097561%)
1 Star
26 (63.41463414634146%)