Ida K

Service received from First Touch when having to claim for damages to my vehicle

<p>I am so pleasantly surprised and satisfied with the professional, friendly and super efficient way that all the people I had to deal with today to submit a claim for repairs after denting my car and having to have my windscreen replaced.</p> <p>This whole experience, which is usually very trying and a challenge was handled so well it feels unreal. :-)</p> <p>My first contact was with Themba Ncube. The help and guidance was friendly and so very good.  I barely put down the phone after talking to the department for the dent repairs, when I received a call that my an appointment was already made for me to take my car for assessment, the claim form were not even submitted to their office yet.  They arranged for me to take my car to an assessment centre in an area and at a time which are convenient for me.</p> <p>Olwethu from the windscreen division gave me the same service and immediately arrange for a company to come to my work the next day early enough to repair the windscreen.</p> <p>I just finished with the call from Olwethu when I received a call from Thea - GP Winscreens finalising the arrangements for the next day to repair the Windscreen.</p> <p>What makes it even  more surprising is that it is year end and considering that a lot of companies are closing for the season and are fully booked, yet First Touch made it happen</p> <p>This whole experience with First Touch was a pelasure. I definately recommend them.</p> <p>When I chose them to insure my vehicle last year because of their very competitive rates I was a bit worried that it was too good to be true, but they've been tremendous.  </p> <p>First Touch I am a fan.  Thank you so much.</p>