MS
Morné Steyn
Active since Dec 2016
2
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Reviews
2 reviews13 months ago
Consistent poor service over years. VW Barons Cape Town
I cannot believe that such a good dealership has in recent times crumbled towards the worst service one can receive in the service industry. I have been a customer at this branch for several years now. I have had most of my services at this dealership since moving to Cape Town in 2019. The last three services (after 2021) I have experienced at this dealership has been nothing short of dismal. I have reported all of these issue and nothing came of it. The extent of the issues range from poor communication, repairs and specific tasks requested not executed, long waits for the car with no communication and upon arrival having to wait more because there is miscommunication between staff and or staff shouting at each other in front of the customer. What is appalling, is that I also recently discovered that the last four services were not recorded in my service book. I mean what to say more! Poor poor service!!
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18 months ago
Poor car service
I am so disappointed in Barons Cape Town. Sadly, this branch has faltered three times now in the quality of service they deliver. Barons CT used to deliver such excellent quality and service(s). The last three routine services of my car at this branch has been so poor. It is a combination of a severe breakdown in communication, lack of executing stipulated requests, and following up with the client (me) on the what needs to be done. For example, upon making the service booking, I would expressly stipulate what needs to be done and list the items. I would ask that the service consultant reach out to me if any additional work is required. In the past this happened in an efficient manner. For the last three services there has been just breakdown of any courteous engagement and this results in poor work and delays that could have been avoided. It is there sheer attitude of carelessness displayed by service consultants as being lackluster and upon collection of the car, I would notice work is not done and this would cause extremely long hour delays whilst I must sit and wait. Recently, I was called and asked if the car can stay over to which I consented. The next day after 14:00 I called and asked if the car was finished. I was told yes it been done for a long time. When I arrived the maintenance items I indicated needed to be replaced was not replaced and the car not ready which resulted in a two hour delay. Also I asked if the car would receive a courtesy clean - and I was told yes and upon collection - the car is still sooooo dirty. The consultant told me but it is clean and I showed her it isn’t. Really disappointing service!
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