Carlynn-Jade Coetzee

Bad experiences at Skinphd Plattekloof

I have been disappointed with the service of Skin PHD Plattekloof branch for nearly a year but continued to go because of the products they use. I use to take my kids there as well. Just a brief background of my experiences, when I would do my nails or feet I wouldn't be offered a beverage until I asked. The snooty comment one of the the****** made by saying I shouldn't bring my kids to the salon they going to become brats. The looks I would get from the the******/reception, to my card being trowed to me on the counter after I made payment. I'm sure there are many happy clients but I'm not one of them. I finally decides to try the day and night cream as I use the vita therapy serum which I am a big fan of. This I only discovered late last year as no one would recommend this they only recommended the tissue repair, then to find out because it was the more expensive brand. Guess commission means more than the need of your client.... anyway ... The the****** advise that cellceutic day and night cream which I purchased last week Tuesday. I stared using it last week Friday. Sunday my skin felt a bit tight but I thought maybe my face needs to get use to the new creams. Monday morning I had an outbreak from my cheeks, around my nose to my chin. It was red with fine little bumps, my skin was itchy and tight. I discontinued the product and then deliberating should I go back to the branch, the last thing I want is another bad experience so I decided to call Cape Town Head office to avoid going back to the branch. I explained my situation of the use of the product only as I thought there is no need to discuss my bad experiences.... The lady, I didn't write down her name as I thought it wouldn't be necessary advised that she would call me back later that day as she needs to contact the branch get my client card. She took down my number and then advised she would let me know the best way forward. That was Wednesday I still haven't received any feedback. I'm stuck with products worth over R1,600.00 which I used for 3 days. I didn't purchase an eye cream as I'm still using Elizabeth Arden, hence no outbreak on the eye area. before switching I used the day and night cream from Elizabeth Arden as well and I had no outbreaks. I'm now at the stage of can someone at Head Office come back to me and issue me with a refund, please come and collect your products. I'm passed the stage of let's work it out, I had enough.