Active since Dec 2016
2
Reviews
0
Industries
Reviews
2 reviews35 months ago
Agent Rutendo Adelaide was absolutely amazing
Agent Rutendo Adelaide was absolutely amazing. I had an enquiry which took a bit longer than expected to be approved. Rutendo ensured that I was kept updated all the way and took ownership of my query. Stars awarded to Rutendo mostly
53 replies
113 months ago
Poor service. Lack of communication
<p>Ordered food at 19:48</p> <p>operator Miranda said orders taking 45-60 mins after I asked I the store was busy. </p> <p>Said yes they are a bit busy but they also have a new driver. </p> <p>I appreciate that she was upfront and accepted this. </p> <p>I call back at 20:45 to find out if purser on its way. I say I'm wanting to follow up on my order but before I get to finish my sentence I am told by a very rude gentleman that they not doing deliveries because they have no drivers and I can collect if I'd like. Immediately I ask to speak to Miranda. </p> <p>She also starts making excuses about the driver not back in store and argues that she said it would be approximately 60 minutes. By this time the order is already late. Miranda too follows the sale behavior the gentleman did and does not allow me to finish my sentence. To the point where I had to raise my voice and get quite agitated and ask her to allow me to finish my sentence. I probably told her how to do her job right now. All I wanted was an approximate waiting time and to be kept update which she did very well after I explained to her what she should be doing. I should have received a phone call and told that my order actually running more late than what I was expecting. I asked Miranda to check my pizza and make sure it's in a decent shape by the time it gets delivered because it was sitting on a warmer tone where getting dried out. The driver arrives here. Looking rather scruffy. Delivering my food. That I need to eat still. He has no sense of urgency and seemed very delayed and relaxed. That's why your orders are running late. The food was bad. This pizza wasn't checked. The pasta had thickened so badly and it had this film across it which tells me it was standing for a while. Which we all know it was. Driver arrived at 21:11. No Parmesan cheese like I should get. A few points to consider when making contact with me. </p> <p>My pizza was cold when it arrived. </p> <p> </p> <p>1. You cannot have a new driver on duty on a public holiday let alone the only driver</p> <p>2. Driver should be very well presented and clean</p> <p>3. Communicate with your customers when they are running late keep them updated. </p> <p>4. Check the food before leaving the store if the order is that late. </p> <p>5. That was a waste of my R125.80</p> <p> </p> <p>terrible service and food from your staff</p> <p> </p>
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)