Active since Jan 2017
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3 reviews21 months ago
SARS NOT PAYING MY REFUND THAT IS DUE
My refund was recalled by SARS on the 18th of July, WHY. I called Standard Bank and was told my account is all in order and that there was no attempt to pay money into my account. Everyday I call SARS to try to resolve this issue and am told they cant tell me what is wrong or they tell me it my bank or they also told me its being reviewed while I have not being selected for a refund. This is unacceptable and I insist that SARS respond urgently with a constructive resolution and time frame. I was also told by a SARS representative that this has happened to many Standard Bank clients
56 replies
113 months ago
FINE PRINT
<p>IPHONES DESTROYED</p> <p>recently my wife purchased (her last) Cosmopolitan magazine. The issue contained a pink multi adapter charging cable. She connected her new iphone 6s 64gb only for the screen to go blank, my daughter then tried her phone, same thing. After taking them to a repair shop we were infored that the mother boards were blown, furthermore as were were honest with our insurance company SANTAM, they declined the claim.</p> <p>SEERESON BELOW:</p> <p> </p> <p>The following are not covered by this section</p> <p>11. loss or damage</p> <p>11.3 Such as mechanical, electrical or electronic breakdown. However, if specifically shown in the Schedule, we will cover mechanical, electrical or electronic breakdown of mobile communication devices, audiovisual equipment, computing equipment and accessories;</p> <p>MY reply</p> <p>Dear Wilmine</p> <p> </p> <p>As you can imagine we are very disappointed at (a) the decision and (b) the length of time this has taken. </p> <p>As a customer we were pushed from pillar to post for the last 2 weeks and believe this is poor service </p> <p> </p> <p>More importantly the policy wording is very vague and as usual for the average man on the street hard to understand and very unclear. It is my opinion that This clearly acts purely in the interest of your company and not the client. </p> <p> </p> <p>The reason we have insurance is to provide cover against damage caused beyond our control and this is certainly the case here.</p> <p> </p> <p> </p> <p> </p>
168 replies
113 months ago
IPHONES DESTROYED
<p>recently my wife purchased (her last) Cosmopolitan magazine. The issue contained a pink multi adapter charging cable. She connected her new iphone 6s 64gb only for the screen to go blank, my daughter then tried her phone, same thing. After taking them to a repair shop we were infored that the mother boards were blown, furthermore as were were honest with our insurance company SANTAM, they declined the claim. We them approached ASSOC Media, they simply declined to assist us siting that there was a discalimer. the disclaimer was in the magazine, something my wife only saw upon reading the magasine. With damages of nearly 30k and no cover from insurance we hoped that ASSOC Media would assist.</p> <p>This was my mail to ASSOC MEDIA:</p> <p>I am writing you this email to inform you that after using a mobile phone charging cable included in your latest Cosmopolitan magazine it has damaged both my wife and daughter’s IPhone beyond repair. Please attached damage report.</p> <p> </p> <p>Upon purchasing the magazine my wife opened it to find the pink charger cable. Having not yet seen the warning, later that day after picking my daughter from school she plugged it in to charge her phone. Her screen immediately went a strange yellow colour then the phone went off. My daughter not realizing it was the cable tried her phone. The same thing happened.</p> <p> </p> <p>I immediately logged a claim with our insurance company and have been informed that the phones will not be covered due it being a power surge/short.</p> <p> </p> <p>Although there is a warning I don’t believe by simply printing it excuses AMP or any other company for that matter from taking any responsibility. In fact the warning should be on the cable itself as the moment it is separated from the magazine there is a very good chance the reader or even a child can make use of the cable without even seeing the warning. </p> <p> </p> <p>The replacement cost of these to phones is quite high and unaffordable without insurance, I therefore hope that your company will consider assisting us replacing these phones</p> <p> </p> <p>We still have both phones as well as the cable.</p> <p> </p> <p>I hope that your company will take this seriously and reconsider including free low quality electrical items that could damage your readers phones and other electronic devices.</p> <p> </p> <p> </p>
56 replies
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5 Star
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4 Star
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3 Star
1 (33.333333333333336%)
2 Star
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1 Star
1 (33.333333333333336%)