CP
Cameron P
Active since Jan 2017
19
Reviews
0
Industries
Reviews
19 reviews2 months ago
Poor Services/ Highly Disappointed & ********* Business Practice
Dear MTN Customer Service, I am writing to formally escalate my complaint regarding the continued billing on my month-to-month internet agreement after I returned the device and acted in accordance with instructions provided by MTN representatives. After 15 years as a loyal MTN customer, I am deeply disappointed by how this matter has been handled. I specifically contacted MTN to ensure that I followed the correct cancellation process and was informed by your representatives when to return the device to avoid further charges. I comp**** fully with those instructions. It is therefore unacceptable for the responsibility of additional billing to now be shifted onto me. Despite returning the device as directed and no longer receiving any service, I have been charged for an additional month under the explanation of a “cancellation notice.” Being billed for a service not rendered — particularly after following MTN’s own guidance — is unreasonable and unfair. In terms of the Consumer Protection Act (CPA), cancellation of a month-to-month agreement requires 20 business days’ notice, but charges during such a period must be fair, reasonable, and clearly disclosed. A consumer who acts on explicit instructions from the supplier should not be penalised with further charges, especially where no service is being provided. At no stage was it clearly explained that returning the device on the advised date would still result in an additional month’s billing. Had this been properly disclosed, I would have addressed it differently. Instead, I re**** on MTN’s guidance in good faith. I therefore request: Immediate reversal of the additional charges. Written confirmation that my account is fully cancelled with a zero balance. A detailed explanation of how billing under these circumstances complies with the CPA. If this matter is not resolved urgently, I will escalate the complaint to the National Consumer Commission and ICASA for investigation. I will also be warning other consumers about the risk of being charged for services not delivered despite following provider instructions. I trust MTN will resolve this matter promptly and fairly.
0 replies
13 months ago
Most Terrible Network - (MTN)
To whom this may concern. I'm highly frustrated with MTN and all of your champions working for you. Please note, no one is a Champion working for MTN and is competent enough to assist me with issues/ queries I have. The communication within the company is pathetic, because every time you call in, every champion you speak to, tells you a different story and end with nothing resolved. All they can say to you is "sorry" or "okay" which is unacceptable. No customer service whatsoever! When I took out the Month to Month Contract online, I stipulated the debit date. No one advised me nor did I know the date provided wasn't a debit date associated with the debit dates that MTN use to perform Debits from clients accounts. So on the 15th, I noticed I was debited from my account and the debit order returned because if insufficient funds. I then in turned called in and spoke to champion. to change the debit order date to a preferred date which I then chose the 4th of every month. Yesterday afternoon, I noticed my Home Internet, Month to Month had no connectivity on the router. I called in and a MTN Champion advised me to call tommorrow morning to have the amount be debited from my account because before 10am it will take about 2hours to reflect. I called in this morning and explained the situation so they confirmed that the debit was performed and said it showed accepted but will take some time to reflect. So when I got this evening by 8pm saw red indicator light on router so I called in again and the champion advised they can't proceed with the debit. Now I sit without any connectivity, MTN champions are basically useless, *********** to help you. I mean I even tried to perform a manual EFT with the details provided by MTN and that also doesn't work. I really hope this reaches someone that is able to assist me
0 replies
23 months ago
Change of banking details
Really pathetic service. I'm working abroad and sent them all the necessary documents to change banking details to Wife's banking account. Been over a month now and had no response. Keep charging us fees and say we are in arrears but not getting back to sort this out. Please can you sort this matter out soonest, Thanks
106 replies
77 months ago
THERE IS A DIFFERENCE BETWEEN USE AT OWN RISK AND NEGLIGENCE!!
I am highly disappointed in what happened early this morning, 09/12/19 01:08 AM, to my fiance and myself. We were coming from Galaxy Bingo going to our car when I still mentioned to my fiance that I am surprised the escalators are working again. Well, were we in for a surprise! While going down the escalator it just stopped causing us to almost falling as it just suddenly stopped! I hurt my knee in the process of trying not to fall!!!! I don`t know if management sits the whole day but my job requires me to be on my feet for at least 10 hours a day so I suggest It gets fixed ASAP. So I don`t know If this was some sick joke but we certainly did not find it funny!!! AND YOUR SIGN TEMPORARILY OUT OF ORDER USE AT OWN RISK IS A JOKE BECAUSE IF THAT IS YOUR WAY TO COVER YOURSELVES IT SHOULD BE SWITCHED OFF!!! DANICKA-danicka.gericke.pilz@gmail.com
0 replies
84 months ago
Upgrade without consent
I'm highly disgusted and frustrated with Rewardsco. They once again performed an upgrade without our consent. I'd like management to step into this matter to sort it out. I'd like Rewardsco to please refrain from all means of communication in the near future. Since they've been involved, there has always been issues with our MTN profile. I'd like MTN to please block all channels towards Rewardsco from accessing the profile with immediate affect. I think the next step is seek legal advise maybe then representatives will understand where they stand. I want this issue sorted because this is the worst company I've ever come across.
112 replies
84 months ago
Upgrading contract with our consent
Having endless issues with MTN. I want to talk to an manager to sort out the issues. Also I want sales representatives to refrain from contacting my grandfather. I have submitted an power of attorney letter in order for me to make financial decisions. It has been added onto the system. I demand representatives to contact in the near future. ********** 415. I want my number to be the contact number on the system. I want this sorted out with immediate affect.
56 replies
85 months ago
Poor Customer Service Response
I find it very concerning when I have issues with my profile, then there is no prompt/quick. But I've received phone calls from RCS encouraging me to increase and offer other products. I require my profile to be sorted out asap. I'm unable to log into my profile due to exceed limit exceeded. Also when I utilise the services by swiping the card at various retail stores, there is no security in prompting me to enter in an pin. I need assistance as I find this pathetic. I expect feedback soonest.
112 replies
91 months ago
Very Professional and Helpful
I'd like to thank Kimona Pillay for her professionalism in the way she handled my query. She was very helpful and went the extra mile to assist me in getting query sorted out. I'm really happy and my existing contract with MTN is all back in order thanks to Kimona. My internet is back on the uncapped deal. Keep up the good as I'm a happy client. MTN sent the authorization and Kinona sorted everything out in a professional manner.
525 replies
94 months ago
Unprofessional Upgrade performed
Good day. To whom this may concern. Below is a correspondence from my previous post regarding an upgrade that was done via telephonically, where an Rewardsco representative sold an 5GB data line to upgrade an uncapped data line. This is daylight robbery as I see it as an downgrade. My grandfather is unable to make financial decisions due to his mental capacity of becoming forgetful. We were told that it will be reversed within the next 5 days. Up until now nothing has happened and I'd like this to be sorted out soonest MTN still hasn't received any notification from Rewardsco and I request for this to be reversed back to the original data line (uncapped) I want confirmation that it has been reversed. From: Crescens Roland Varathan ********** Subject: FW: FW: Hello Peter To: ********** ********** Show: raw text html Date: Wednesday, 25/07/2018 8:59 AM Good Day Cameron, Thank you for your feedback. As discussed, MTN will let your grandfather know once the reversal has been actioned. However, if you have still not received feedback within the next 5 working days, please feel free to contact me. Regards, Crescens Roland Varathan Customer Care Specialist
56 replies
94 months ago
Rewardsco Sales Representatives unprofessional
Good day. I'm totally unaware of an upgrade that was processed without my approval. I'm highly furious with RewardsCo Sales representatives who called my grandfather, as his mental capacity is of nature that he cannot make financial decisions by himself anymore. The sales representatives are highly unprofessional and they take advantage of the elderly generation. I request the recording between the Sales rep who had called my grandfather. If I don't receive it, I will he taking this further. I demand the recording and don't tell me to contact MTN. Rewardsco upgraded an uncapped data deal with an 5GB data bundle deal. I request the recording to be sent via email as I'd like to hear the conversation and send it to ********** Please don't tell me to contact MTN to sort it out. Its Rewardsco responsibility to sort this out ASAP as MTN has nothing to do with the upgrade. ********** 415
106 replies
Review Distribution
5 Star
3 (15.789473684210526%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (84.21052631578948%)