PV
Pierre van der Westhuizen
Active since Jan 2017
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Unresponsive Managing Agents – Proceed with Caution
If you're looking for reliable and responsive managing agents, I would strongly advise steering clear of this company. Communication is a consistent issue. Leana rarely responds unless repeatedly followed up with multiple emails. At our last AGM, when a homeowner raised concerns about the lack of responses, she responded in a dismissive and unprofessional manner, stating that homeowners should simply continue following up until they receive a reply. This is not an acceptable standard of service. More concerning, however, is the lack of urgency and accountability in serious situations. Following a security incident in December, where intruders entered the complex and a resident was allegedly held at gunpoint, a formal petition was submitted on 8 January requesting a Special General Meeting (SGM). Despite numerous follow-ups, no date or arrangements for this meeting have been communicated. While levy statements are sent out consistently and on time, the same level of efficiency is clearly not app**** to addressing homeowner concerns, complaints, or critical matters. Based on my experience, I cannot recommend this managing agent.
0 replies
36 months ago
Outstanding Service
Jean Morris has been an absolute breeze to work with. She has streamlined the whole process and I didn't have to worry about a thing. Jean will hold your hand through the entire process whilst also ensuring that you get the best rate on your bond. I would highly recommend Jean to anyone looking to purchase a property and will most definitely be making use of her again in the future. Thanks again for the outstanding service Jean!
0 replies
61 months ago
Amazing service
I would like to express my appreciation to Charlize Minnaar. Just got off a call with her and I must say that she is one of the friendliest consultants I have had the pleasure to deal with. Thanks again!
53 replies
68 months ago
Excellent Service
Jean Morris has been an absolute breeze to work with. She has streamlined the whole process and I didn't have to worry about a thing. Highly recommend her and would definitely be working with her in the future again.
53 replies
112 months ago
Pathetic Customer Service.
<p>So I was trying to get through to IStore in Somerset Mall (Which is the closest IStore to me, I would have to drive 40 km to get to the store as I live in the Northern Suburbs) just to ask a simple question regarding my Iphone which is not working. When you search for any Istores contact number, they just provide you with the Customer Care number (Which happens to close at 15:00 on the weekends). The shop closes at 19:00 so I thought I'd just give them a call.</p> <p> </p> <p>I went ahead and called a shop next to IStore in Somerset Mall (Ou meul) and the lady was kind enough to offer that she would walk over to IStore so that I could ask a question over the phone. When she arrived at the store, the woman from Ou meul asked the employee working at Istore if she could take a second to talk to me over the phone, because I had a quick question. The employee's response to the lady was, "I refuse to talk to him, because he physically needs to come in to the store, or go through the call center." This was said in a rudely manner.</p> <p> </p> <p>This is pretty pathetic of staff to handel a customer with a simple question like this. I certainely hope that IStore will look into this matter and train their staff on how the proper way is to deal with customers.</p>
0 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)