Active since Jan 2017
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4 reviews81 months ago
MTN steals you money with fraud
MTN stole my bank account details, loaded it on one of their clients profiles, then when I stopped the debit order they started sending me blacklisting notices. I opened 12 complaints, they called me 3 times and said they would fix it. MTN's banking dept called to refund the money taken incorrectly, but nothing has changed! Their actual client made contact with me and went to MTN to fix this. MTN WOULD NOT give her a copy of her contract to show that they messed up as she gave them all her banking details correctly, and they did not fix it. We had to present both our ID's, our bank statement, resident proof and a SAPS affidavits for MTN to fix THEIR mistake, and 10months down they still send me notices. I don't know who to contact anymore, as noone at MTN seems capable of doing the basics of their jobs. My advise to anyone thinking of joining MTN, don't. Rather pay the 5c more at Vodacom and save yourself from the thrives MTN are.
105 replies
87 months ago
Fraud by MTN - charging non customers bank details
MTN started charging me for a data account in Oct 2018. I received the invoice for this on my private email account. The invoice clearly states someone else's name and details. I contact MTN and was told i had to prove that I am not this person and this is my bank account and not theirs. So I sent my ID and Account confirmation bank letter. They refused this. I got hold of the actual account holder via Facebook, and she said she had already asked them to fix it. She copied me into the mails she sent the store telling them they made a huge mistake and sent her ID and statement again. They still have her documents from when she opened the account with the correct detail, but refuse to share it with her. We have logged almost 6 customer complaint calls, we have been treated like criminals, sent to SAPS to get affidavits to prove our identities, and all because MY+TN staff are incompetent and the MTN system does not work. Today i again received the invoices 5 month on after all of this. None of the customer care agents will escalate this and the staff at the store just tell us they cant help. To take someones personal bank account details and use it for your company is Fraud. MTN is committing fraud. MTN has not once called myself or their client to try and fix this, or even apologize. Its sickening. I am a Vodacom client, and even though my data price is higher, i will NEVER use MTN and i will make this clear to every person i come across and have the opportunity to share this with.
105 replies
88 months ago
MTN stealing money from non account holders
In Oct 2018 n received an email to my personal Gmail account from MTN stating a payment was due on my account. The email was not addressed to me, but someone else. I contacted MTN to tell them I am not their customers and that they send it to the wrong person. I had an account with MTN, but closed it in 2016. They confirmed this was a mistake and they would fix it. 10days later I get an MTN debit order on my bank account. Again I call them to tell them I don't have an account with them, again the shop manager at MTN atterbury confirms this is a mistake. The true account holder gets in touch with me, and copies me in on her email to the store with her bank statement and proof of residence. A month later my account again gets debited. Again I call them and the account holder goes to the shop to take them her papers. Patrick the shop manager says it was an input mistake and the shop assistant who did this resigned. He assured us it was now fixed. The next month again I get debited. I lodged 3 complaints on the customer care line over 2 months, each time they tell me I need to fix it and send the store the documents. We did this 3 times, I called 3 times, the account holder called several times and went to the store twice more. Guess what I received today... My notice of the debit order on my accoynt. I am at a loss of how else to fix this, clearly the store manager Patrick is completely incompetent and has no idea how to capture data in the system, and customer care does CARE a bit as long as the account is paid. I am short of walking into that shop and cutting every wire in there till the regional manager arrives to fix this mess!
61 replies
112 months ago
SCAM ARTIST - Fraudulant operation
<p>He is a fraud, and a thief. To book a service a deposit is paid, but then Arno disappears. It starts by saying they booked it on the wrong date, and then the phones get turned off. No deposits are refunded. He has a female working with him going by the name of Chantelle that advertises on Gumtree.</p> <p>Steer clear of this person!</p>
0 replies
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