AN
Alisha N
Active since Jan 2017
4
Reviews
0
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Reviews
4 reviews32 months ago
Best Vet Ever - Dr Micaela Pather
Micaela Pather is an absolute gem of a vet and human being! She goes over and above for her patients, which includes my fur baby Milo. She truly cares for the animals as if they are her own. She is extremely knowledgeable and intuitive and always does more than is expected of her to ensure that Milo is healthy and happy. She is also very patient and kind in accommodating my 1000 overprotective and often irrational questions about Milo's health. I feel at ease knowing Micaela is Milo's medical practitioner!
0 replies
39 months ago
Waseem Essack was a great consultant, very knowledgeable and was able to promptly answer all my questions! Happy to have gotten cover with him
Waseem Essack was a great consultant, very knowledgeable and was able to promptly answer all my questions! Happy to have gotten cover with him. Awesome service!
132 replies
104 months ago
Defective Goods & Poor Service
I purchased a couch to the value of R10,250 including delivery costs (paid in full prior to delivery) in August from Rochester Northgate. 1. I was notified that the couch will be delivered after 13h00 on Monday the 4th of September. On the said Monday, the delivery guys were calling me incessantly from 10:00am - rudely demanding access to the complex as they were at my place with the delivery. Already upset, I had to leave work and had to meet the guys at home. 2. Upon assembly of the 3 piece couch, the middle piece proved defective in that it did not stand properly on the floor and would only land on the floor if there was a weight on it. I instructed the delivery guys to take the couch away and order me a new one that is not defective. I called the sales consultant and notified her - she was extremely helpful and supported my action. 3. 2 days later, the delivery guys returned with a 'new' couch. Upon assembly, it became evident that the 'new' couch was defective too - as the entire clip to join the couch was missing. I instructed them to leave with the couch. 4. If that wasn't enough, they carelessly broke a glass that was on the counter and dirtied the walls of my lounge while vigorously trying to assemble the couch and 'knock off work' - both times. 5. I went to the store on the same Thursday, where the Manager Monica attempted to assist me. She tried tirelessly to contact the warehouse - to no avail. This was further testament to the "don't care attitude" of the warehouse. 6. I was told that a new couch would only be delivered to me the following week, as they were closed on Friday the 5th for Annual Stock take / Financial audit. 7. I asked for a refund. 8. After "begging" for my money back, I received only PART of my money back and as we are now entering the third month of this back and forth - I am still waiting for my money back - no one seems to know why my payment hasn't arrived. My questions to Rochester: there seems to be an unhealthy relationship with stores and the warehouse, how can consumers rely on good service if there is a divide within the company itself? Does anyone screen the couches before loading for delivery? Clearly not - as the defects should have been detected prior to loading. Why are the phones not being answered by Warehouse managers? We tried calling and emailing - to no avail. Lastly, please will someone pay me back???????
0 replies
110 months ago
Awesome service!
<p>Yesterday, I had logged a call online for OUTsurance to call me, and as I was writing down the reference number - they called! The agent, Nigel Kahlu, was exceptionally friendly and incredibly knowableable about the service/product offerings. He was honest - with no hidden agenda of wanting to land me as a client - which I appreciated. It was a refreshing experience. Keep it up!! THANKS NIGEL!! </p>
56 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (25%)