Active since Feb 2017
2
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2 reviews111 months ago
They are stealing my money!!!
<p>I have been an RSS Security Service ("RSS") armed response client for more that 5 years. On the 2nd of January this year I called RSS informing them that I wanted to discontinue thier service from the 1st of February. The following day on the 3rd January I got a email from Ms Marisa Potgieter of RSS's accounts department asking me to fill a form which was attached her email and return it. Which I did and returned the filled form to Ms Marisa Potgieter on the 6th of January.</p> <p> </p> <p>To my suprise my account was debited by RSS, with the monthly debit order, on the 1st of February 2017 and a further debit order was also put through my account on the 10th of February. Another debit order went through on my account, again on the 1st of March.</p> <p> </p> <p>I sent an email to Ms Potgieter on 6th of March complaining about these debit orders and requesting a refund. No response has been received up until now!! I do not understand why RSS is still collecting money from my account after I cancelled their service. RSS should refund my hard earned money!!!</p> <p> </p>
0 replies
112 months ago
Awful service
<p>Last year in June 2016, I paid for the purchase and installation of two water prepaid sub-meters. I was dealing with a lady called Luby from Idealprepaid. The meters were meant to be installed at my two properties in Booysens. The installation was scheduled and only found out on the installation date that the meters brought were "wall" meters instead of "ground" meters which were suitable for my two properties. I was asked to to-up the deposit for tthe ground meters, which I did. That was the last time I heard from Ideal prepaid. I tried on several occussions to find out progress, without joy. The last follow-up was on the 9th of January when i was put through to a lady called Judith. She promised to investigate and revert within a week. Nothing happened within an week so I follow-up by email sometime on the 24th of January and she promise me that she had not forgotten about me but she was busy with month end processes for installers. I my next follow-up last week my email bounced back. I am fed-up!! </p>
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