Refusal to cancel contract

<p>When I signed up with RSS I specifically checked with their sales consultant, Vasili, whether I could cancel at any time.  He mentioned that although the contract runs, by default, for 24 moths that RSS is not too bothered about early cancellations.</p> <p> <br />My initial fee was R399 / month.  However, about six months into the contract my fee shot up.  It took me months to get them to reimburse me.  This, in effect, was already breach of contract.</p> <p> <br />I have had an increase to R458.85 and yesterday I received another increase letter that states that the fee will go up 8.5% (R497.85).  This would mean that the fee has gone up by 20% in the 24 months!</p> <p> </p> <p>I decided to cancel and now they want me to pay the full amount for the remained of the contract that runs to July 2017.  This is most definitely a reasonable request from them.  Even the CPA states that any cancellation penalty should be reasonable.  What they are asking for is anything  but reasonable and demonstrates their ill-will towards their existing customers.  To add insult to injury they sell new contracts cheaper than what I am paying now!</p> <p> </p> <p>On 14 Feb 2016 lightning struck a palm tree in my garden. My wife pressed <br />the panic button and even phoned to ask that they send the fire brigade as <br />the tree was on fire. To this day RSS has not even pitched at my house.   Almost 1 year later.</p> <p> </p> <p>I had similar poor treatment from ADT when I wanted to leave them and join up with RSS.  It seems as though the security industry is just a money-making racket.</p> <p> </p> <p>I have been dealing with Melanie Ferns but she refuses to even acknowledge the verbal agreement between Vasili, the sales consultant, and myself.</p> <p> </p> <p>Dissappointing to say the least!</p> <p> </p> <p><br /> </p>