Insomnia Booster!!!

<p>We approached Homewood in Lynwood Bridge in July 2016 to custom build a Kholesi King bed with headboard for us and paid an amount of R 20 985. We were very excited when the bed was delivered and assebled. Although it was a beautiful bed to look at it became an absolute nightmare to sleep on, from the first night the bed made terrible creaking noises that we just couldn't sleep on it without waking up every time you turn around. We immediatly contacted the manager at Homewood and were told the bed needs to settle in HOWEVER after a month of disrupted sleep we complained again. To cut a long (sleepless night story short) Homewood came out 4 times and every time tried something new, from spacers to custom designed support legs for the slats....in fact we felt like guinea ***s. One would think that at a R20k price tag, their designs would be tried and tested. This all came to a head in January when they came out again but without resolve....at this stage we had enough and asked them to fetch the bed and demanded a refund. What made this experience even more disturbing is that we desperatly wanted to talk to the MD (owner) to ensure that he was aware of our case ONLY to be told that the MD does not make his number available to customers.  Although we did receive our money back we felt we should make potential customers aware that the Homewood product is beautiful and expensive BUT not that practical and customer friendly!! Also do not expect the MD (owner) to take the time to get involved in customer complaints</p>